Man***res

Cybersecurity, Risk Management, Firewalls, Vulnerability Assessment

Associate Analyst Cybersecurity Incident Response Team at American Airlines

• Location: Phoenix, Arizona Area
• Duration: 2019-11 to Present
• Description: This job is a member of the Information Security Team, within the Information Technology Division.

Information Security Operations Analyst at University of Phoenix

• Location: Phoenix, Arizona Area
• Duration: 2018-07 to 2019-11
• Description: • Reviewed, validated, classified, and respond to security events. • Analyze a variety of network and host-based security logs (Firewalls, NIDS, HIDS, Syslog, etc.). • Monitor and analyze network traffic and IDS/IPS alerts, investigating intrusion attempts and performing in-depth analysis of exploits and attacks. • Conducted proactive threat and vulnerability research. • Participated in incident reporting for high priority events, from initial response to triage, to determining remediation actions and escalation paths. • Resolved Hotline issues (issue resolution, security incident reporting) and Abuse issues (email, phishing attacks, social engineering calls). • Continuously monitored regulatory compliance through implemented Information Security technologies. • Administered, monitored and troubleshoot antivirus activities, and email gateway issues. • Configured and tests new IDS/IPS rules based on in-depth security analysis. • Perform network and host DLP monitoring and logging. • Perform application whitelisting and file integrity monitoring. • Conduct threat and vulnerability research, intelligence and monitoring. • Maintains and increases professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks and participating in professional societies. • Provide direction and support to less experienced security engineering staff to orient them and increase their understanding of more complex security analysis and design. • Perform security Incident Event Management (SIEM) console monitoring and correlation. • Evaluate new security technology for the organization through quantitative and qualitative measures. • Provide skilled technical assistance in Information Security strategy and planning. • Perform firewall rule changes based on submitted requests. • Present security research analysis and recommendations to the Information Security management team.

AECCSS IT Service Technician I at University of Phoenix (An Apollo Education Group Subsidiary)

• Location: Phoenix, Arizona Area
• Duration: 2011-09 to 2018-07
• Description: • Provided first-tier technical support to University of Phoenix students, faculty, and staff members • Responds to customer service contacts; telephone, email or chat, and troubleshoots PC, server, mainframe applications and/or hardware problems or issues through discussion with end users. • Creates and tracks service tickets to be assigned for problem resolution. • Addresses and resolves complex user issues or problems that require a moderate to high level of technical expertise. May simulate or recreate problems to resolve operating difficulties. • Creates and maintains accurate documentation of technical activities to capture historical transactions and track information for incident and problem management purposes. • Tracks incident and problem tickets using a service management tool to ensure proper resolution, end user notification and ticket closure. • Assists end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology. May train end users in the use of software, hardware or telephone systems. Follows up with customers to ensure that technical suggestion resulted in resolution. • Prepares progress reports on worked performed to ensure that daily activity is captured correctly for historical purposes, to document installation procedures and to track customer service levels and issues are resolved according to customer expectations. • Work closely with management on special projects.

Security Analyst at Security Validation LLC

• Location: Phoenix, Arizona Area
• Duration: 2016-11 to 2017-07
• Description: Part Time Contract with TechFinders: • Monitor and analyze network traffic using a variety of tools • Resolve and assign security tickets using a ticketing system • Work closely with leadership assessing and training new team members • Basic understanding and navigating of vulnerability scanning tools • Engage with the Firewall admins, Network admins, and Management to mitigate issues for clients • Ensure clients follow PCI compliance standards by monitoring network interactions

Seasonal Employee at Target

• Location: Goodyear, AZ
• Duration: 2015-11 to 2016-02
• Description: Seasonal Cashier: • Check out guest items. • Ensure registers neat and clean. • Complete task given by Lead On Duty Seasonal Hardlines • Stock shelves with product • Ensure departments are neat and clean. • Complete task given by Lead On Duty