Pat***-CP

Development Of Employees, Talent Recognition, Communication, Industry standards

Talent Development Manager at Seneca Companies, Inc

• Location: Des Moines Metropolitan Area
• Duration: 2022-06 to Present
• Description: Creates and facilitates training programs to ensure growth and development of Seneca talent in order to support the continued success of Seneca Companies. This includes developing and implementing a process to identify and assess organizational gaps and opportunities for training that support the business objectives and succession planning for the organization. Conducts organization development assessment, planning, execution, consulting and evaluation. Facilitates OD interventions and consults with senior leaders to execute strategies that produce positive operational and cultural change. Assesses and evaluates employee engagement and satisfaction through the use of informal survey's, round-table discussions and other methods of data gathering. Consults with leadership of the state of the workforce and suggests change to increase engagement. Creates, facilitates, maintains and improves the performance management system. Provides managers/leaders with training, documentation and coaching in executing the employee performance system to maximize coaching and feedback with recognizing employees who perform according the standard and within the company's values. Ensures the performance system supports corporate strategy year-over year by promoting alignment. Assists Human Resources team and managers by assessing the needs of managers for the workforce. Conducts job analysis including benchmarking, desk audits and compensation benchmarking to keep job descriptions current with the market and in accordance with the workforce plan and strategy. Research infrastructure best practices and leadership hierarchy to ensure the workforce is highly supported by leaders while maintaining decision-making at the lowest level possible. Manages employee rewards and recognition systems.

Talent Development Officer at Financial Plus Credit Union

• Location: Des Moines, Iowa Area
• Duration: 2019-10 to 2022-06
• Description: Created future leaders for FPCU. I provided a platform focused on developing and rounding out the skills of emerging talent. Focusing on strengths, interests, and business needs, while also stretching to learn new areas of the business. I worked cross-functionally while advancing FPCU holistically, attract, develop, advance, and retain the best employees. Assessed and identified training needs, created strategic solutions for improving skills across the company. I identified individual learning initiatives that facilitate employee development, ensured key talent received needed resources and information to effectively lead the organization towards strategic goals. I solely managed the LMS. I provided feedback to management regarding team performance and performance gaps. I drove employee engagement through communication, involvement, and relationship-building activities so we continue to be an employer of choice. I used resources available to me to support and enhance learning and development. I provided HR support in the following areas: employee relations, performance management, training & development, workforce planning, and talent management consultation. In addition to developing internal staff, I’ve added Financial Coach to my personal development to help our members and employees build financial know-how and grow their futures.

Learning & Development Corporate Facilitator at Wells Fargo

• Location:
• Duration: 2015-04 to 2019-10
• Description: Train new customer care escalations team. Assist building new Learning Management System (LMS), Develop You (audiences, groups, etc.). Enthusiastically deliver multiple functional and system training courses for new hire onboarding, seasoned team members and managers, Lead Train the Trainer(T3) to instruct, cultivate and guide team members (VP through entry level) via classroom and Centra (virtual). Consult with Senior business leaders and stakeholders to develop and build relationships to achieve maximum results. Demonstrate ability to work independently, remain on task, handle multiple projects simultaneously, and meet strict deadlines. Coach and mentor team members and peers seeking additional responsibilities and knowledge. Partner with line of business partners to understand development needs, trends and priorities, incorporating them into the programs supported with confidence and flexibility. Determine the learning needs of the business based on team member and manager feedback, analyzing results of assessments and level ones, then build and/or facilitate that learning need. Lead change training for multiple business units. Experienced in developing and delivering complex effective curriculums and training programs centered on leadership, diversity, risk reduction and/or professional development. Lead the real estate tax team maintenance support by working with business SMEs and Design Consultants.

Learning & Development Project Coordinator at Wells Fargo

• Location: West Des Moines, Iowa
• Duration: 2013-04 to 2015-04
• Description: Lead role on project team to train business SMEs on design and development work during a maintenance cycle. Consult with Senior business partners, RECOR, legal dept. and stakeholders to develop and build relationships to achieve maximum results. Strategically self-manage multiple projects including delivery and maintenance of functional training materials. Resolve conflict in a timely manner between geographically dispersed key business partners by communicating effectively while providing an impactful outcome. Work with procedure writers to write, update and maintain current procedures. Consult with entry/mid-level managers and Senior business partners to identify specific learning needs of team members Leading COPs (Community of Practice) groups within L&D. Conduct T3’s to facilitators once materials had been updated.

Loan Servicer/Tax at Wells Fargo

• Location: West Des Moines, Iowa
• Duration: 2011-03 to 2013-04
• Description: Developed procedural materials; including rules, regulations and federal regulations Developed/facilitated classroom training program Delivered on-boarding and up skilling classes to new hire team members Collaborated and trained internal tax region management, tax sale management and SME’s (subject matter experts) to gain insight of what training/knowledge needs were required Enhanced relationships between Wells Fargo and taxing authorities, homeowners, and businesses by resolving service related conflicts Prioritized and resolved customer conflict in a fast paced work