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• Design and implement business solutions using the Joget low-code platform, ensuring alignment with functional requirements, architectural standards, and governance frameworks.
• Translate business processes and requirements into Joget workflows, forms, user interfaces, and application components.
• Design and develop custom extensions, plugins, and integrations where Joget out-of-the-box functionality is insufficient to meet business or regulatory needs.
• Define solution architectures, data models, integration approaches, and deployment patterns for Joget-based applications.
• Integrate Joget solutions with enterprise systems, databases, APIs, and external platforms.
• Review and validate technical designs, configurations, and custom code to ensure quality, security, and maintainability.
• Support application lifecycle activities, including testing, deployment, release management, and production support.
• Ensure solutions comply with defined security, access control, logging, and audit requirements.
• Collaborate with application managers, business stakeholders, and vendors to ensure effective solution delivery.
• Maintain solution documentation, architecture diagrams, and technical specifications.
• Stay current with Joget platform capabilities, best practices, and low-code development trends.
  
  

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 5–8 years of experience in application development or solution architecture roles.
• Strong hands-on experience with the Joget low-code platform, including workflow design, form development, and application configuration.
• Demonstrated experience developing custom code, plugins, or extensions alongside low-code solutions.
• Experience integrating low-code platforms with enterprise systems using APIs, databases, and messaging mechanisms.
• Understanding of application architecture principles, data modelling, and integration patterns.
• Familiarity with secure development practices, access control, and audit requirements.
• Ability to engage with business stakeholders and translate requirements into technical solutions.
• Strong documentation, problem-solving, and communication skills.
  
  

• Applies IT and cloud technologies independently within a defined scope to design and deliver technology solutions.
• Applies information security principles and implements established security controls and procedures.
• Applies defined physical and operational security controls relevant to systems and environments.
• Applies data handling, data protection, and data integrity requirements in accordance with established procedures.
• Applies application and system architecture principles and adheres to defined standards and guidance.
• Applies regulatory, compliance, and assurance requirements within defined frameworks.
• Applies specialist technical knowledge related to gaming systems and technologies within defined frameworks.
• Communicates effectively with internal teams and external stakeholders to deliver assigned outcomes.
• Operates within established governance, delivery, and compliance frameworks and applies defined processes.
  
  

• Demonstrates accountability for assigned deliverables and ensures work is completed to agreed standards and timelines.
• Works collaboratively with colleagues and stakeholders to achieve shared objectives.
• Demonstrates adaptability and continuous learning in response to changing requirements and technologies.
• Acts with integrity and professionalism and adheres to organisational policies, confidentiality, and ethical standards.
  
  

Contract Role -

Title: Information Security Business Analyst (Ref: 195705)

Location: Dubai

Contact: [email protected]

Brief Overview:

A leading retail group in the GCC is hiring a Security Business Analyst to support the SAP S4 Hana Transformation. The role will operate at the intersection of Information Security and technical implementation, helping the S4 Hana programme embed secure practices.

Security Business Analyst – Requirements:

• Must have at least 5 years experience within Information Security & IT governance as a Business Analyst
• Experience with ISO implementation or ISO certification
• SOC integration is imperative for this role
• Logging, vulnerability management, threat detection experience will be key for this role.
• Proven experience in designing new business processes and leading change
• Must be able to be on site, 4 days per week.

If you're interested, please apply by emailing me with a copy of your most up-to-date CV and your current availability. Feel free to share this with anyone in your network who might be a good fit!

• Design resilient, scalable, and secure Core Banking solutions
• Balance business functionality, customer experience, performance, reliability & security
• Define architectural blueprints aligned with enterprise standards
• Contribute to reusable architecture patterns across the group
  
  

• Strong exposure to Core Banking systems (Finacle or similar platforms)
• Banking domain knowledge (Accounting, Payments, Settlements)
• Designed/led at least 3 Core Banking architecture implementations
• Experience in API-first and microservices ecosystems
• Strong integration ecosystem understanding (Switches, 3rd party integrations)
  
  

• 10+ years designing end-to-end architecture solutions
• High-level design (HLD) & solution design documentation
• Microservices, container-based/cloud-native architecture
• Event streaming & message brokers
• API ecosystem architecture
  
  

• REST APIs
• ISO8583 (or equivalent messaging protocols)
• Integration with third-party banking ecosystems
  
  

• PCI-DSS, UAE Central Bank, GDPR awareness
• Threat modeling & regulatory alignment
• Authentication & Authorization frameworks
• Encryption algorithms & key management
• Security logging, alerting & monitoring
  
  

• Defensive & offensive security exposure
• Secure architecture hardening experience
  
  

• Machine Learning
• Generative AI
• RAG systems
• Vector databases
• Agentic AI
• MCP (Model Context Protocol)
• AI copilots
  
  

• Agile tribes & squads
• Sprint planning & retrospectives
• Epics, features, stories & acceptance criteria
• Quarterly planning cycles
  
  

• Deliver complete architecture solutions within timelines
• Improve design workflows and automation
• Build resilient & secure platforms
  
  

• Define reusable blueprints
• Conduct peer reviews
• Deliver knowledge-sharing workshops
  
  

• Coach junior architects and developers
• Drive architecture governance across teams
  
  

• Delivery-focused with balanced system thinking
• Strong analytical & critical thinking ability
• Stakeholder management expertise
• Autonomous decision-making capability
• High learning agility

Halian is hiring AI / Automation Engineer in Abu Dhabi, UAE.

Greetings!

Experience required: 6+ Years

Duration: 6‑month contract with potential to become permanent.

Required Skills:

* Strong software engineer with experience integrating AI APIs.

* Practical experience with applied AI and automation.

* Strong engineering discipline and security awareness.

* Focused on production-grade delivery.

Responsibilities:

* Implement AI-assisted classification, summarization, and risk flagging.

* Design and manage prompt orchestration and tool calling.

* Integrate AI capabilities into workflows and backend services.

* Implement guardrails, logging, and monitoring for AI usage.

* Work within governance and security constraints.

* Interested people, share your resume to [email protected]

The Organization and the position

Albatha Automotive Group operates the franchise for BMW Group Brands (BMW, MINI, RollsRoyce), Geely, Budget ( renowned car rental service provider), Prime Leasing (privately owned vehicle leasing company) and Pitstop Auto Care and Works (Multi-branch workshop). The group aims to establish top-notch digitally driven ecosystems for its modernization and expansion of the business. We seek an adept and enthusiastic application support specialist to oversee and support the IT systems required for the business.

Role, Responsibilities and Key Accountabilities:

An Application Support Specialist will play a critical role in ensuring the smooth functioning, availability, and performance of software applications within an organization. The responsibilities will include:

• Identify, diagnose, and resolve technical issues or incidents related to applications. This involves investigating reported problems, analyzing logs, and applying solutions to restore functionality.
• Provide technical assistance to users or clients experiencing issues with applications. This includes guiding users through troubleshooting steps, resolving queries, and offering assistance via various communication channels.
• Monitor the performance and health of applications through monitoring tools and dashboards. Proactively identify potential issues, bottlenecks, or performance degradation and take corrective actions to maintain system reliability.
• Manage and document incidents following established processes and protocols. This involves logging incidents, prioritizing based on severity, and tracking the resolution process to ensure timely resolution and minimal disruption.
• Maintain detailed documentation of issues, resolutions, and procedures. Share knowledge and create support guides or FAQs to empower users and support colleagues in handling similar issues.
• Collaborate with cross-functional teams such as developers, QA, infrastructure, and other support teams to address complex issues, implement fixes, and deploy updates or patches.
• Participate in application enhancements, updates, or releases by testing new functionalities, configurations, or patches to ensure they align with user needs and do not disrupt existing functionality.
• Identify opportunities for process improvements, automation, or optimizations in application support procedures to enhance efficiency, reduce downtime, and improve user experience.
• Ensure applications comply with security standards and policies, perform security checks, and address vulnerabilities or risks to maintain data integrity and protect against threats.

Qualifications/Requirements

• A bachelor's degree in computer science/ information technology/ software engineering, or a related field.
• Proficiency in various programming languages, low-code/no-code platforms, Full-stack technologies, software development methodologies, and frameworks.
• Good understanding of the automotive dealer and distribution industry, understanding the challenges and requirements specific to this sector, is advantageous.
• Ability to analyze complex problems, identify solutions, and implement solutions.
• Good communication skills to interact effectively with stakeholders.
• 4+ years of experience in software development cycle, with multiple complex project implementations.
• Experience in providing application support for enterprise class businesses.
• Experience in supporting Dealer Management Application for automotive dealership
• Min 2 yrs experience working on Dealer Management system (Keyloop /Autoline experience is preffered)
• Experience working on workflow applications (Sharepoint/PowerApps)

**Please note that only shortlisted candidates will be contacted. Thank you for applying with us.

• Maintaining an accurate inventory of all radio equipment
• Logging all radio communications during daily operations
• Assisting in the inventory and tracking of lifeguard equipment
• Preparing daily lifeguard rotation schedules
• Supporting HR-related tasks such as attendance tracking
• Ensuring effective radio communication between departments
• Logging all service interruptions and incidents throughout the day
• Performing general operational and administrative duties
• Carrying out any tasks assigned by supervisors to ensure smooth park operations
• Handling additional responsibilities as required by operational needs
  
  

About eshara

Made in the UAE, eshara is established to build a nationally rooted capability.

As the country expands its space ambitions, the design and control of satellite communication (satcom) terminals supporting land, naval, and airborne operations have largely remained externally sourced.

eshara responds by localizing the design and production of satcom terminals, working closely with partners to strengthen domestic expertise and capability.

Guided by a clear purpose, eshara develops solutions locally and designs them to integrate seamlessly within broader national and regional ecosystems; supporting the development of a resilient national industrial base.

Backed by Yas Holding Aviation, eshara operates with a long-term vision contributing to secure, future ready communications and supporting the UAE’s national ambitions

About the role

As an Engineer for eshara, you will support design, prototyping, integration, testing, and documentation across SATCOM terminal programs.

You will work closely with senior engineers and leads to build capability and help establish repeatable engineering and delivery practices.

What you’ll do

Support subsystem engineering tasks: drafting specifications, assembling documentation, and supporting design activities.

Assist integration and testing activities, including setup, test execution support, logging results, and issue tracking.

Support troubleshooting and rework activities during prototype and integration builds.

Maintain accurate engineering records and controlled documentation in line with program needs.

Contribute to localization activities by learning partner approaches and embedding them into local processes.

What we’re looking for

2+ years in engineering roles relevant to SATCOM/telecom/defense/aerospace or similar hardware/system environments.

Exposure to one or more of: RF/electronics, system integration/testing, mechanical packaging/thermal, or systems documentation.

Practical, hands-on approach and comfort working in lab/build environments.

Strong attention to detail and willingness to follow disciplined processes.

Eager to learn and grow in a fast-moving, mission-critical environment.

• Support the Hotel Openings across all opening / conversion and closing projects for the Raffles & Fairmont Brand globally
• Assists and supports processes together with the GX manager and HOS Manager set out by the department.
• Pre Opening Budget establishment / Hotel Openings Tool Taskworld / Presentation establishment / Dashboarding POB’s
• Production of useable reports and metrics related to the departmental requirementsre memos, schedule meetings, take minutes and other administrative tasks.
• Update PPT for key stakeholders as per the requirements and create different PPTS depending on Greenfield or Takeover or De-Flag.
• Bi-weekly/Monthly update meetings with different departments, taking minutes and logging them in Taskworld and WeMax.
• Assists with Analyzing KPI’s related to the Quality Performance of the hotels by ways of usings tools such as VOG, Trust You, LQA
  
  

• Excellent Communication Skills, fluency in English
• Understands the drivers of key hotels’ openings and GX metrics (financial, commercial, CX, People)
• Prior experience in supporting Senior Executives
• Strong Adaptability and Organizational Skill
• Project and Time Management Skills
• Analytical Skills
• Technical Skills (Word, PowerPoint, Excel)
  
  

A leading destination transport operation in Abu Dhabi is seeking an experienced Transportation Supervisor to oversee and control all transport activities during assigned shift schedules.

This role is responsible for ensuring the smooth execution of bus operations, airport transfers, point-to-point services, and city tours while maintaining full compliance, fleet readiness, and service quality. The Transportation Supervisor provides real-time operational leadership and manages on-the-ground staff, including Transport Executives, contracted drivers, and freelance manpower.

Key Responsibilities

Operational & Shift Leadership

• Lead end-to-end transport operations during assigned shifts
• Ensure fleet readiness,s including cleanliness, branding, equipment checks, and safety compliance
• Verify driver attendance and manage shift deployment and replacements
• Monitor live routes using tracking systems and intervene when required
• Conduct pre- and post-shift briefings

Staff & Freelance Oversight

• Manage the deployment of drivers and operational manpower
• Validate licenses, permits, and documentation
• Provide coaching, corrective guidance, and performance feedback
• Support onboarding and route familiarisation

Compliance & Safety

• Enforce ITC, RTA, HSE, Airport, and internal regulations
• Conduct inspections of vehicles and operational areas
• Ensure proper incident logging and reporting
• Support investigations and corrective actions

Guest & Stakeholder Coordination

• Ensure seamless guest mobility across all routes
• Communicate operational changes to hotels and partners
• Support guest issue resolution and service recovery
• Coordinate with parks, hotels, airport teams, and suppliers

Incident Management

• Lead on-site management during breakdowns, accidents, or disruptions
• Coordinate emergency services and internal HSE
• Prepare detailed incident reports

Reporting & Documentation

• Produce shift reports covering KPIs, incidents, delays, and staffing
• Maintain logs, checklists, and compliance records
• Ensure structured handover between AM and PM shifts

Requirements

• Bachelor’s degree in business administration, Logistics, or related field
• Minimum 5 years’ experience in transport operations, fleet management, or logistics
• Strong operational leadership and real-time decision-making capability
• Experience with dispatch or route monitoring systems
• Knowledge of UAE transport regulations
• Strong communication and manpower supervision skills
• Proficient in MS Office
• Safety or incident response training is an advantage

This is a shift-based operational leadership role that requires flexibility and a strong on-the-ground presence.

Company Description

Open Innovation AI is a global technology company that specializes in developing advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures. The platform is hardware agnostic, optimized for various GPUs and accelerators hardware, and facilitates seamless integration and scalability for enterprise AI applications. Open Innovation AI focuses on optimizing and simplifying AI workload management and making AI technologies accessible to organizations of all sizes. With its innovative solutions, companies can reduce operational costs, accelerate time to value, and maximize their return on investment, ensuring that their AI strategies contribute directly to enhanced business outcome.

Role Overview

We're seeking an experienced Security Architect to lead security strategies and implementation for our platform deployed across customer on premises data centers and cloud environments

Responsibilities

• Design and maintain end to end security architecture across applications, Kubernetes, storage, network, and compute infrastructure for hybrid deployments (on premises and cloud), including creation and validation of HLD/LLD documentation.
• Develop threat models, perform risk assessments, and conduct security reviews of designs, code, and infrastructure, ensuring compliance with customer and regulatory security requirements.
• Serve as the primary security point of contact for customer engagements, delivering architecture presentations, security briefings, and executive updates during pre-sales, deployment, and post-deployment phases.
• Support RFP/RFI responses, security questionnaires, and compliance documentation, contributing to technical proposals and alignment with government and regulated industry standards.
• Collaborate with customer technical teams to integrate Open Innovation products into their identity, network, storage, and security environments, ensuring secure deployment and operational readiness.
• Work closely with internal GRC, DevOps, Dev, and Data/ML teams to embed security by design principles, support vulnerability management and incident response, and drive continuous improvement of the platform security posture.

Qualification, Experience, Competence and Certifications:

• Design and maintain end to end security architecture across Linux, Kubernetes, and containerized workloads in hybrid or on-premises HPC environments.
• Define and implement hardening, encryption, and zero-trust architecture principles across compute, storage, and network layers.
• Integrate DevSecOps practices within CI/CD pipelines, including SAST/DAST testing, container image scanning, and supply chain security controls.
• Define and enforce identity and access management standards, including RBAC, PAM, SSO, MFA, and secure integration with customer IdPs and key management systems (KMS/HSM).
• Develop and maintain HLD/LLD documentation, architecture diagrams, baselines, and runbooks aligned with internal standards and audit requirements.
• Lead vulnerability management, incident response coordination, and security validation activities across hybrid or sovereign deployments.
• Ensure compliance with NIST 800-53, ISO 27001, SOC 2, and UAE government frameworks (e.g., NESA, DESC), preparing evidence and SSP/POA&M documentation as needed.
• Collaborate with GRC, DevOps, and Dev teams to maintain compliance posture and promote cure development practices.
• Work with vendors, integrators, and internal stakeholders to ensure secure deployment, configuration, and operational readiness of the AI/ML platform.
• Stay informed of emerging technologies such as GPU isolation, confidential computing, and AI model security

Qualifications & Experience

• Bachelor’s degree in computer science, Information Security, or a related field.
• Minimum 7 years of experience in security architecture or engineering for hybrid, HPC, or GPU-based platforms.
• Strong hands on expertise in infrastructure security, container orchestration, encryption, and zero trust network design.
• Experience with Kubernetes,
• Working knowledge of compliance and security frameworks relevant to government and regulated industries (NIST 800-53, ISO 27001, SOC 2, NESA).
• Experience with incident response, vulnerability assessment, and compliance audit preparation in hybrid or sovereign cloud environments.
• Familiar with technologies like Kubernetes native security controls (RBAC, Network Policies, Pod security admission, OPA/Gatekeeper, Secrets encryption, Audit Logging); container runtimes and sandboxing tools, NVIDIA GPU Operator.
• Excellent written and verbal communication skills with the ability to produce clear, audit-ready documentation (HLD, LLD, design records).
• Preferred certifications: CISSP, CCSP, CISM, TOGAF, SABSA, CKA/CKS, or cloud provider security certifications (AWS/Azure/Core42 Cloud).

Project description

The role exists to rapidly deliver business-facing AI solutions for an Investment Bank, with a strong emphasis on quick ROI for traders and lending teams.

The initial focus is designing and building AI-powered tools (POCs/MVPs) that automate or augment work currently done by junior investment researchers, including:

• Researching documents, papers, websites, and internal/external data sources
• Synthesizing insights for traders and banking stakeholders
• Integrating AI capabilities into existing UBS platforms

This is not a pure R&D role—success is measured by adoption, business impact, and speed to value.

Responsibilities

Business & Stakeholder Engagement

• Work directly with traders, junior traders, and banking stakeholders
• Translate business problems into AI use cases
• Lead discovery, scoping, and requirement shaping for AI initiatives
• Act as a bridge between business, data, and engineering

AI Solution Design & Delivery

• Design and implement AI-driven POCs and MVPs with fast turnaround
• Build AI agents / "avatars" capable of:

○ Researching structured and unstructured data

○ Calling external/internal APIs

○ Producing synthesized outputs for end users

Contribute to or extend existing AI platforms (e.g., MCP‑based services)

Technical Execution (Hands‑on)

• Develop backend AI services and orchestration layers
• Contribute to frontend integrations (React-based UIs)
• Integrate LLMs, copilots, and AI tooling into enterprise platforms
• Ensure solutions are secure, scalable, and production‑ready (where required)

POC‑to‑Scale Enablement

• Support transition from POC → MVP → wider rollout
• Define patterns, reusable components, and best practices
• Mentor junior engineers/analysts as the team scales
• Enable a "factory" model over time

Mandatory Skills

AI & Engineering

• Strong hands‑on experience with LLM‑based solutions
• Experience building AI agents / assistants / copilots
• Backend development experience (API‑driven architectures)
• Familiarity with React or modern web frontends
• Experience integrating multiple data sources and APIs
• Understanding of AI orchestration layers (agent frameworks, MCP‑like patterns)

Cloud & Tooling

• Experience in Microsoft/Azure AI ecosystem preferred
• ○ Copilot, Azure OpenAI, Azure AI services
• Enterprise‑grade development practices (security, logging, governance)

Banking & Domain Knowledge

• Investment Banking / Global Banking exposure
• Lending, IB, or NCL (Non‑Core Lending) knowledge strongly preferred
• Understanding how traders and banking teams consume insights

Communication & Consulting Skills

• Strong verbal and written communication
• Ability to engage confidently with traders
• Business analysis and problem‑framing skills
• Comfortable operating with incomplete requirements

Nice-to-Have Skills

• Prior experience automating research or analyst workflows
• Experience with:

○ Knowledge retrieval (RAG)

○ Document intelligence

○ Financial data platforms

• Previous work in POC-heavy or innovation teams
• Exposure to Tier‑1 banks

We are looking for a Senior DevOps Engineer to join one of our Client's projects.

The PGM system, developed and refined in 2024–2025, has been used to create and enhance supply chain models, run probabilistic scenario analyses, and visualize outcomes for various strategic resources under a government-funded program. It offers both a user interface and an API for use by analysts, economists, and data scientists

Requirements:

• Over 5 years of experience in DevOps and Platform Engineering, with advanced proficiency in Terraform and AWS
• In-depth knowledge of AWS services, including EC2, ECS/Fargate, ECR, Lambda, MWAA, S3, DynamoDB, Aurora, and CloudWatch
• Strong command of Python, used for automation scripting and supporting FastAPI and Flask environments
• Practical, hands-on experience with GitHub Actions, Artifactory, and Docker-based testing environments
• Experience working with SQL (PostgreSQL/SQLAlchemy) and familiarity with data-intensive workloads using tools such as Pandas, Spark, and Dask
• Solid understanding of AWS networking concepts, including VPCs, subnets, load balancing, and DNS management

Tech stack:

• AWS
• Terraform
• Docker
• GitHub Actions
• Python
• Kubernetes (EKS/Fargate)

Responsibilities:

• Design and maintain multi-region AWS environments using Terraform, ensuring modularity, scalability, and security
• Build, optimize, and maintain automated pipelines with GitHub Actions for Python APIs, React frontends, and data processing workloads
• Operate and scale containerized workloads using Docker and AWS ECS/Fargate (or EKS)
• Architect and maintain storage and messaging layers—PostgreSQL/Aurora, S3, DynamoDB, and SQS—to support high-frequency data ingestion
• Support Data Engineers in deploying, operating, and monitoring Airflow and Step Functions for complex, DAG-based ETL pipelines
• Implement and manage security best practices using AWS Cognito, Secrets Manager, and IAM roles
• Establish comprehensive monitoring, logging, and alerting with CloudWatch to ensure continuous, 24/7 system reliability

What we offer:

• B2B (outsourcing): 1,000 - 1,300 PLN net per day

Develocraft sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Pomorskie Voivodeship under the number 18819.

• Develop and maintenance web applications using React;
• Development services in Go and NodeJS;
• Drive strong collaboration with other engineers, designers and managers;
• Refactoring and improving the existing codebase;
• Integrate with third-party services (CDN, CMS, etc.);
• Troubleshoot development and production problems across multiple environments.
  
  

• Experienced in Go or Node.js for backend development;
• Expertise in frontend technologies such as React or Vue.js;
• Good knowledge of JavaScript (ES6/ES7), and TypeScript is an advantage;
• Deep knowledge of web development basics (JS Runtime, browsers, etc);
• Familiarity with existing CMS platforms (Strapi, Directus, Contentful);
• Experience with S3 or cloud storage for media assets;
• Experience with database technologies such as SQL, PostgreSQL, or NoSQL databases;
• Understanding Docker concepts;
• Experience with AWS or similar cloud computing services;
• Experience with Git, CI/CD;
• Experience with logging and monitoring services;
• Hands-on ai tools (codex, claude code);
• Strong understanding of RESTful APIs;
• Development in Python will be as a plus.
  
  

• Open-minded teams, a welcoming and inclusive company culture, plus the opportunity to make a real difference with a game-changing health tech product;
• A competitive salary package based on your unique expertise, skillset, and impact on the product plus stock options;
• In-office, remote and hybrid work opportunities;
• Relocation package (Cyprus) - optional;
• The equipment whatever you need to be happy and productive;
• A premium SIMPLE subscription;
• 21 days annual leave, plus bank holidays (those observed where you live);
• Flexible hours. We focus on your results, not how long you spend at your desk.
  
  

• Think deeper: We understand that in order to grow we need to make all our decisions reality-based and change our opinion based on what we learn. We appreciate data coming in various forms – quantitative and qualitative, feedback from users and colleagues, and strong and weak signals.We treat data as the main source for leveraging insights and expect people at every level to have conversations that start with data.
• Focus on impact: Results and speed matter. When we are competing to become an A-player in the digital health market, we don’t have the luxury of deliberation. We need to make decisions and changes quickly and, swiftly learn from our mistakes.We prioritize what will have the greatest impact and aren’t distracted by anything else. We create products that benefit users while we are meeting our metrics.
• Take ownership: We seek to improve all facets of our company even in ways beyond our job description. We seek and take responsibility for our actions and their impact. We value and set high expectations for our own work so that it can add to the overall quality and innovation results of the team. Each one of us is empowered to make this company a success, take the lead to resolve disagreements and systemic issues.
• Push the limits: We encourage our team to explore new ideas, challenge conventional thinking, and continuously improve work. This mindset can lead to breakthroughs in product development, improved operational efficiency, and increased competitiveness in the market. We believe that a culture and mindset of constantly striving to exceed existing standards, boundaries, or expectations that include innovation, experimentation, and a willingness to take risks, can bring us success. We don't accept what someone says as truth if we disagree with it, no matter what authority that person has in the company and express ourselves directly, not through back channels. We challenge ideas, from policy to product decisions, and always seek to understand the reason behind what we do.
• Be a Championship Team: As a part of the championship team, you must improve your own performance constantly also know your teammates, their talents and skills and be focused on a common goal and how to achieve it together. We hold each other accountable for our contribution to the shared success or failure, and we constantly look for ways to help our colleagues to improve and for us to perform better as a team. We collaborate within the team in order to compete with challengers in the outside world. We build relationships of trust. We provide our teammates with the autonomy and support they need to deliver their part of the goal.

• Define and maintain standard operating procedures for 1st level API support and escalation models.

• Coordinate major incident response and resolution, root cause analysis, and post-incident reviews.

• Ensure that API subscription decisions are taken promptly and technical issues during subscriptions are addressed to the responsible product teams.

• Funnel consumer requests to the responsible product teams.

• Support onboarding of new API consumers and API version migrations.
• Support IT products from the pilot-stage to production-readiness.

• Improve the day-to-day service delivery of our API services in production.

• Act as the primary service contact for external API consumers and drive continuous improvement initiatives to enhance API reliability and consumer experience.

• Gather feedback and translate service issues into improvement actions.
• Influence without direct authority to ensure service quality and operational readiness.
   

Qualifications:

• Bachelor’s degree in computer science, mathematics, physics, engineering or equivalent professional experience

• Basic understanding of API technologies (e.g., REST, SOAP, GraphQL, event-based)

• Basic understanding of authentication and authorization standards (e.g., JWT, OAuth2, OpenID Connect)

• Basic understanding of API gateways, monitoring, logging, and observability tools
• Familiarity with tools such as Postman, Swagger, or similar.

• Strong communication skills and a customer focused mindset

• Analytical mindset with a focus on service quality and outcomes
• Structured, proactive, and improvement-driven approach
• Ability to work under pressure during major incidents

• High proficiency in spoken and written English.

   

   

The perfect candidate can also demonstrate:

• Experience with the ITIL framework respectively has an ITIL certification (Foundation level or higher)

• Experience in the shipping industry

• Experience in DCSA standards
• Experience with EDI integrations
• Familiarity with cloud platforms (AWS, Azure) and microservices architectures

• Private medical care (Medicover)
• Gym card (Multisport)
• Attractive annual bonus up to 22,5% (depending on company performance results)
• Group life insurance and employee capital plan (PPK)
• Cafeteria benefit system (cinema tickets, vouchers etc.)
• Focus on healthy lifestyle (fruit days, bike competitions, football training)
• Charity and volunteer initiatives
• Modern and well-connected office (Alchemia complex in Gdańsk Oliwa)
• Relocation support (financial support, covering immigration process and polish-language lessons for non-Polish citizens)
• Internal learning management system
• Development budget (sharing the costs of certifications and conferences/ IT events)
• Flexible working hours and home office possibility (hybrid work model)
  

• Architect and maintain scalable cloud-based data infrastructure (compute, storage, orchestration, messaging, workflow management).
• Collaborate closely with Data Engineering to operationalize new pipelines, frameworks, and data models.
• Implement infrastructure-as-code (e.g., Terraform) to ensure consistent, automated environment provisioning.
• Develop internal tooling to support deployment automation, testing frameworks, and pipeline lifecycle management.
• Own reliability, uptime, and performance across all production data workflows.
• Implement monitoring, alerting, logging, and traceability using modern observability platforms.
• Champion data quality, lineage tracking, and automated validation frameworks.
• Lead incident response, root-cause analysis, and postmortems for pipeline or platform issues.
• Work daily with data engineers, analysts, platform engineers, and stakeholders to improve reliability and developer experience.
• Lead architectural reviews and guide teams in adopting DataOps best practices.
• Mentor junior engineers and contribute to long-term data platform strategy.
• Maintain clear, consistent documentation of operational processes, infrastructure components, and standards.
  
  
  

• 3-5+ years in DevOps Engineering, or similar roles.
• Strong hands-on experience with modern cloud data ecosystems (GCP, AWS, Azure).
• Deep understanding of:
• Distributed Systems and Data Pipelines
• Orchestration frameworks (e.g., Airflow, Cloud Composer)
• Streaming and messaging systems (Kafka, Pub/Sub, etc.)
• Batch and streaming processing frameworks (e.g., Apache Beam, Spark, Flink)
• Infrastructure-as-code (Terraform), containers (Docker), CI/CD tooling
• Python and SQL for automation and data workflow integration
• Experience operating production-grade data platforms with a strong focus on SLAs, reliability, and cost optimization.
  
  
  

• Google Cloud Platform experience- especially BigQuery, Dataflow, Pub/Sub, Dataplex, or Cloud Composer- is a significant plus .
• Experience with BI platforms such as Looker.
• Familiarity with ML Ops/model lifecycle management.
• Real-time data processing experience with Kafka, Flink, or similar.
• Expertise in cost optimization and performance tuning for cloud-based data warehouses.
  
  
  

• Influencing the technical set-up of the Trading and Revenue data platform. You will design, build, and maintain scalable data pipelines
• Building APIs and microservices for data ingestion and retrieval, for both batch and real-time data
• Improving data user experience and trust by ensuring that we share data optimized for performance and reliability
• Driving data standards and best practices by contributing to data quality initiatives, documentation, and governance practices
• Enabling analytics, trading, and business use cases by creating a suite of data engineering tools for data users across the trading domain, providing reliable data access for various technical levels, and collaborating with analytics and product teams to package data as data products
  
  

• are proficient in Python for data processing, automation, and object-oriented programming, with a passion within data
• have solid experience with Relational databases (Synapse, PostgreSQL) and with (ETL/ELT) pipelines, such as Nifi and Airflow
• are familiar with DevOps and CI/CD pipelines, including logging, testing, monitoring, alerting, and containerization using Docker and Kubernetes
• have experience with cloud platforms (Azure/AWS)
• are familiar with kafka streaming writing consumer and producer applications in Python (nice to have)
• have the ability to lead technical initiatives and enjoy mentoring others.You are comfortable collaborating with non-technical stakeholders and translating business needs into technical solutions
• enjoy taking responsibility, shaping solutions, and driving improvement initiatives.
  
  

Site Reliability Engineers (SRE) - Multiple Openings

The Role:

You will join a team working with Observability, Escalations, Post-mortems, Correction of Errors, and other practices that will contribute to the company's goal of cloud resiliency. You will be responsible for driving processes around reliability, best practices, cultural change, and enforcement of these practices.

The main responsibilities of the position include:

• Honor and practice the Resiliency pillar of the Well Architected Framework in all tasks and responsibilities
• Conduct Chaos Engineering experiments and relevant exercises to improve resiliency and fault-tolerance
• Research workloads for migrating to the cloud with minimal disruption and impact
• Monitor cloud migration projects to ensure seamless transitions
• Design, consult, re-platform, and re-factor the observability of current cloud infrastructure
• Coordinate with other IT departments and teams regarding observability for both individual and organizational needs
• Regularly assess cloud deployments for compliance with the company’s standards and best practices
• Investigate and correct areas where observability is lagging
• Stay up to date and provide training on new and current technologies, services, tools, methodologies, and practices
• Occasionally participate in service capacity planning, software performance analysis, and system tuning
• Mentor colleagues in technical skills and knowledge
• Analyze, oversee, and remediate the company’s resiliency
• Participate in on-call support 24/7 based on a rotation schedule

Main requirements:

• BSc/MSc degree in Computer Science or related field
• 5+ years of cloud services experience, with at least 3 years on AWS cloud
• 3+ years of experience in SRE or a similar role
• Experience with monitoring, APM, logging, and notification tools
• Familiarity with incident, problem and change management procedures and practices
• Advanced knowledge of SRE practices and methods
• Understanding and practice of Service Levels
• Strong troubleshooting skills and the ability to mentor others
• Extensive experience with Kubernetes and related technologies, services, and ecosystem
• Advanced knowledge of CI/CD, Infrastructure as Code (IaC) concepts and tools, especially HCL Terraform and AWS CloudFormation
• Experience with versioning tools like Git
• Strong organizational and documentation skills
• Exceptional time management and research abilities
• Advanced Linux, networking, and scripting skills

The following will be considered an advantage:

• Experience with platforms like Kafka (MSK)
• Experience with RDBMSs, particularly Postgres and MySQL
• Knowledge of scripting languages such as Python or Go

Benefit from:

• Attractive remuneration package and perks
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Show Your Skills – Online Technical Challenge
• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Final Connection – Final Interview

All applications will be treated with strict confidentiality!

• Driving automation, scaling, and self-healing capabilities of our infrastructure
• Working with backend engineering teams on architecting, profiling, and monitoring high-performance; high availability product components as microservices, providing mission-critical real-time functionality on the control plane of mobile and fixed networks
• Actively managing the security of our cloud-native runtime environment
• Evolving the infrastructure and keeping our stack up to date with the latest technologies
  
  

• Cloud-native infrastructure stack experience with tools like Terraform, Ansible and etc
• Kubernetes cluster management
• Continuous delivery of microservices, ArgoCD
• Good networking and network security knowledge
• Solid Linux OS experience
• Strong scripting and automation skills, implementing in Python, Go and similar languages
• Experience with using a broad range of cloud-native technologies and stacks (e.g. AWS)
• Experience with metrics and logging solutions (Prometheus, ELK stack) as a plus
• Ability to analyze and resolve complex infrastructure resource and application deployment issues
• At least Intermediate level of English
• Bachelor's degree.
  
  

• Yearly bonus
• Paid lunches
• MultiSport card
• Private medical insurance
• Reimbursement of accountant assistance expenses
• ZUS coverage
• Paid sick leaves
• 21 working days of vacation, public holidays
• Training and workshops.
  
  

• Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
• Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.
  
  

Required Skills:

• Strong hands-on experience with both Windows Server (Active Directory, PowerShell) and Linux (Red Hat/CentOS/Ubuntu).
• Proficiency with CI/CD tools – Jenkins, GitLab, Azure DevOps, etc.
• Scripting knowledge – Bash, PowerShell, Python (any).
• Configuration management – Ansible, Puppet, or Chef.
• Experience with Docker and Kubernetes for containerization and orchestration.
• Experience with version control systems (Git/GitHub/Bitbucket).
• Working knowledge of monitoring/logging tools (Dynatrace, Grafana).
• Familiarity with cloud services (Azure).

Principal DevOps / Platform Engineer (Azure / GCP)

We are looking for a strong Principal DevOps / Platform Engineer to support and evolve the production infrastructure of an international high-load fintech project.

The role focuses on developing the existing infrastructure, supporting platform scalability, and continuously improving engineering and security practices.

Key Responsibilities

• Design and evolve cloud infrastructure in Azure and GCP
• Architect and support production AKS clusters
• Manage Azure PostgreSQL Flexible Server and Azure Cache for Redis
• Configure and monitor BigQuery (GCP)
• Develop and maintain Terraform-based Infrastructure as Code
• Design secure network architecture (VNet, Private Endpoints, VPN, segmentation)
• Build and improve CI/CD pipelines (Azure Pipelines)
• Implement monitoring, logging, and alerting

Required Qualifications

• 5+ years of experience in DevOps / Platform Engineering
• Experience designing production infrastructure for high-load systems
• Strong Terraform expertise (modular architecture, environment isolation, safe infrastructure changes)
• Production experience with:
• Azure (AKS, VNet, Private Endpoints, Key Vault, RBAC, Managed Identities)
• Azure PostgreSQL Flexible Server
• Azure Cache for Redis (Managed)
• Practical knowledge of GCP, particularly BigQuery
• Strong Kubernetes and Helm experience
• Experience configuring VPN and secure connectivity
• Understanding of network security, segmentation, and zero-trust principles
• Experience building and maintaining CI/CD processes
• Experience with monitoring stacks (Prometheus, Grafana, Azure Monitor)
• Automation skills in Bash / Python / PowerShell

Security & Processes

• Experience implementing security best practices in production environments
• Solid understanding of DevSecOps principles
• Experience with IAM, RBAC, and secrets management
• Experience preparing infrastructure for internal and external audits
• Understanding of compliance requirements in fintech or regulated environments
• Experience conducting RCA (Root Cause Analysis) and implementing corrective and preventive measures
• Experience establishing incident response and postmortem processes
• Understanding of SLO / SLA / error budget concepts

Nice to Have

• Cloudflare
• Service Bus or other messaging systems
• Experience working in high-load or fintech environments

• Design, develop and maintain Infrastructure as Code (IaC) solutions for provisioning and configuration management
• Automate infrastructure services such as:
• Active Directory access management
• SSL certificate lifecycle management
• Domain controller promotion
• Server patching (Cloud & On-Prem)
• Windows and Linux server management
• Server provisioning and decommissioning
• Automate deployment and configuration of virtual machines across Azure, AWS and on-premise environments
• Develop automation for infrastructure monitoring, alerting and health checks (Compute & Network)
• Implement logging and observability solutions to improve system reliability and scalability
• Perform performance tuning and infrastructure optimization
• Provide advanced technical support for automation-related issues
• Collaborate with Infrastructure, Network, Security and Architecture teams
• Maintain infrastructure documentation and operational procedures
• Support system upgrades and automation-driven continuous improvements
• Plan and implement automation needs based on infrastructure growth
• Provide guidance and training to Service Desk teams as part of Shift-Left strategy

• 7+ years of commercial experience in IT Infrastructure Engineering or Infrastructure Administration
• Proven experience in infrastructure automation
• Hands-on experience working in hybrid environments (Cloud + On-Prem)
• Experience with automation and IaC tools such as Terraform and/or Ansible
• Proficiency in scripting languages such as PowerShell, Python or Bash
• Hands-on experience with cloud platforms such as Microsoft Azure and/or AWS
• Strong knowledge of Windows Server environments (Linux knowledge is a plus)
• Experience in server lifecycle management (deployment, patching, monitoring, decommissioning)
• Strong troubleshooting and problem-solving skills
• Good communication skills and ability to work in a cross-functional team
• Proficiency in English (B2+/C1)
• Bachelor’s degree in IT or equivalent professional experience
  
  

• Experience with Active Directory automation
• Experience with Exchange On-Prem environments
• Familiarity with monitoring and observability tools
• Experience in security patching automation and vulnerability management
• Understanding of enterprise infrastructure compliance practices
  
  

• Cooperation based on a B2B contract.
• 100% remote work.
• The support of a dedicated mentor. In the relationship, we focus on direct communication. When you join speedapp, you will be put in touch with a dedicated mentor who will make sure that you enjoy working with us and with the client.
• Events and integration meetings, as well as participation in various initiatives, e.g., sports.
• Access to the benefits offering (medical care, life insurance, Multisport card).
  
  

• Experience with .NET and microservices architecture.
• Proficiency in debugging and testing complex systems.
• Familiarity with tools such as Kibana, Grafana, or other logging/monitoring solutions.
• Experience with cloud platforms (Azure, GCP) and containerization (Docker, Kubernetes) is a plus.
• Excellent troubleshooting skills with the ability to identify, analyze, and resolve complex issues efficiently.
• Ability to switch between roles (support, QA, developer) and work independently in different environments.
• Strong communication skills and ability to work effectively with cross-functional teams.
• Willingness to work various shifts, including weekends and holidays, to support a global team.
  
  
  

• Investigate and debug complex issues within our microservices architecture, pinpoint the root cause, and provide solutions.
• Conduct in-depth testing, including edge cases, to ensure the reliability of the systems and resolve any discovered issues.
• Collaborate with development teams to propose solutions and, if necessary, implement fixes to resolve issues.
• Work across various roles, including technical support, quality assurance (QA), and development, depending on the task or project.
• Monitor, triage, and resolve incidents promptly, ensuring minimal service disruption.
• Use performance monitoring tools to identify and fix issues before they impact end users proactively.
• Create and maintain technical documentation for troubleshooting processes, root cause analysis, and solutions.
• Work flexible hours, including different shifts.
  
  
  

• Minimum of 4 years of experience in quality assurance/testing, infrastructure automation, network engineering, or an adjacent discipline.
• Familiarity with infrastructure-as-code concepts and tools (Terraform preferred) and CI/CD workflows (GitLab or similar).
• Understanding of WAF concepts, HTTP/S traffic, and basic networking (e.g., hostnames, TLS, load balancers, firewall rules).
• Experience designing and executing test cases for system or infrastructure changes; exposure to automation of tests is a plus.
• Strong analytical and troubleshooting skills with a focus on reproducible, well-documented defects.
• Effective communication and collaboration skills; able to work across security, network, and application teams.
  
  
  

• Develop and maintain test strategies and test cases for WAF configurations delivered via Terraform and GitLab pipelines.
• Validate that WAF policies deploy successfully and behave as expected across staging and production environments (e.g., rules applied, traffic allowed/blocked, logging enabled).
• Design and implement automated checks where possible (e.g., policy linting, negative/positive test traffic, regression tests) integrated into GitLab CI/CD.
• Collaborate with developers, network engineers, and security teams to define acceptance criteria for WAF automation changes.
• Investigate defects, configuration drift, and unexpected WAF behavior; document findings and work with engineers to resolve issues.
• Contribute to documentation of quality standards, test procedures, and go/no-go criteria for WAF-related releases.
  
  
  

Join our team developing an international trading platform that provides advanced services to traders worldwide. The project focuses on the Client Area, a crucial system component responsible for trading and payment services. We are currently transforming our platform by migrating from a legacy monolithic .NET Framework 4.6 solution to a modern microservices-based architecture with a new frontend and backend built on .NET Core and best engineering practices

You will join a cross-functional team responsible for the Client Area, working closely with other teams managing Payment, CRM, and additional services. The team consists of 6+ developers, a Team Lead, Product Owner, dedicated QA engineers, and, in some cases, Business Analysts and Cloud Engineers. Our teams primarily operate in the GMT+2 time zone

Please note: The selection process for this position consists of three stages: a technical interview, a client interview, and a test assignment. The test assignment is the final stage. All candidates for this position must complete the test assignment. By submitting your application, you confirm your willingness to participate in this assessment

Technologies Used

Backend: .NET Core (migration in progress, microservices architecture)

Frontend: React or Angular (to be redesigned)

Database: Microsoft SQL Server

Cloud: AWS (Amazon Web Services)

Logging: AWS CloudWatch

Monitoring: GraphOne

Integration: REST API between services

Responsibilities

• Design and develop backend and frontend components of the client-side system
• Participate in the migration from a monolithic architecture to a microservices-based solution
• Integrate trading and payment systems to ensure secure and reliable handling of real money transactions, trades, wallets, and both bank and electronic transfers
• Provide clients with current account and transaction information
• Collaborate with QA, Product Owners, and other stakeholders to deliver high-quality features
• Contribute to the design and implementation of RESTful APIs and integration solutions

Requirements

• 3+ years of experience as a Full-stack .NET Developer
• Proficiency in .NET Core and frontend frameworks (React or Angular)
• Background in AI Engineering
• Experience designing and developing microservices-based solutions
• Skills in Microsoft SQL Server
• Understanding of REST API design and integration
• Good communication skills and ability to work in a distributed team
• English: Upper-Intermediate (B2) or higher

Nice to have

• Familiarity with cloud platforms such as AWS or Azure
• Background in legacy .NET Framework projects
• Knowledge of Kafka, RabbitMQ, or other messaging solutions
• Familiarity with monitoring and logging tools such as GraphOne or AWS CloudWatch

We offer

• With us you can:
  • Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
  • Receive the necessary equipment to perform your work tasks
  • Change projects and technology stacks within EPAM
  • Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
  • Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
  • Participate in volunteer, charity programs and communities (both technical and interest-based)
• We focus on your professional growth:
  • You can plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
  • Study at EPAM Solution Architecture School with the instructors who are practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• What we offer:
  • Vacation and sick leave (including a sick leave without a medical certificate)
  • A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
  • Medical insurance for family members at corporate rates
  • Company support during significant life events (childbirth or adoption, marriage, etc.)
  • Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
  • E-kids program - a free programming language training program for EPAMers' children

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.

• Architect the "Safe Zone" (Tier 2): Design the technical middleware using Microsoft Graph API (Sites.Selected) to solve the "Permission Inheritance Trap." You will build the frameworks that restrict AI tools to curated, pristine data libraries.
• Design Forensic Compliance (Tier 3): Implement enterprise-grade prompt journaling and audit logging. You will architect the integration between LLMs and archival platforms like Global Relay and Smarsh to ensure prompt journaling meets SEC/FINRA standards (Rule 17a-4).
• Lead the Atlas AI Lab: Own our internal sandbox environment. You will design, break, and validate new AI security protocols (e.g., Shadow AI blocking via Cato Networks) before they ever touch a client’s production environment.
• Oversee the "AI Project Machine": Act as the lead architect for bespoke client builds. This includes provisioning Azure AI Foundry enclaves and building Model Context Protocol (MCP) servers to connect LLMs to specialized data sources (e.g., Bloomberg, SQL, BioMedical data).
• Lead Technical Validation: Perform feasibility studies against client tenant infrastructure. You are the "Go/No-Go" gate for technical scoping, ensuring our Bill of Materials (BOM) and hour estimates are accurate.
• Hands-On Execution: Serve as the final escalation point for complex deployments. You will write the PowerShell scripts, configure the Intune MAM policies for mobile AI defense, and build the "Golden Image" for AI-ready tenants.
• You will define how institutional capital safely adopts AI.
• Your architecture will protect billions in assets while enabling alpha generation.
  
  

• Microsoft 365
• SharePoint Online
• Entra ID
• Microsoft Graph API
• Azure AI Foundry / Studio
• Azure Model Catalog
• Microsoft 365 Copilot
• LangChain
• PowerShell
• Python
• Microsoft Purview
• Defender for Cloud Apps
• Intune
  
  

• Microsoft Ecosystem Mastery: Deep expertise in Microsoft 365, SharePoint Online (unique permissions/broken inheritance), and Entra ID (Conditional Access).
• AI Infrastructure Fluency: Hands-on experience with Azure AI Foundry / Studio, the Azure Model Catalog, and frameworks like LangChain.
• Protocol Knowledge: Familiarity with MCP (Model Context Protocol) to connect LLMs to structured data sources (APIs, Databases).
• Security & Compliance: Expertise in Microsoft Purview (Sensitivity Labels, DLP) and Defender for Cloud Apps. You understand the difference between "logging" a prompt and "blocking" MNPI.
• Scripting & API Chops: Fluent in PowerShell and Python. You know how to manipulate the Graph API programmatically.
• Financial Services Context: Experience in a Hedge Fund, Private Equity firm, or highly regulated MSP is highly desirable. You understand the risk of alpha leakage and the requirements of regulatory audits.
  
  

• Deep Microsoft 365 & Entra ID experience
• Azure AI infrastructure deployment
• LLM integration & secure middleware design
• PowerShell + Python scripting
• MCP familiarity
  
  

• SEC/FINRA compliance exposure
• Experience in hedge fund or PE environments
• Prompt journaling / archiving integrations
  
  

• Month 1: Standardize the "Golden Image" for a Tier 2 Scoped Copilot deployment.
• Month 2: Complete the first live pilot of a "Private Claude" Enclave using Azure AI Foundry.
• Month 3: Scale the "AI Project Machine" by onboarding and mentoring your first Forward Deployed Engineering (FDE) resource.
  
  

• Performance-based Bonus
• Hybrid work environment (if NY/London based) or Remote
• Comprehensive Health, Dental, Vision & 401(k), Unlimited PTO
  
  

🚀 Customer Technical Support Engineer – Tier 1 (LATAM)

Synergy Beam Solutions is innovating the future of telecommunications for modern call center operations. As we launch our next-generation platform, we're seeking a passionate and sharp Tier 1 Customer Technical Support Engineer to join our fully Remote LATAM team.

You will be the front line of technical support for our clients across Latin America, responsible for resolving issues, documenting solutions, and ensuring every customer interaction is exceptional.

What You'll Be Doing:

Own the Customer Experience: Serve as the primary point of contact (L1) for our business and communication application users, delivering timely and professional support.

• Investigate and Resolve: Efficiently troubleshoot, reproduce, and document customer issues end-to-end within our ticketing system.


• Drive Process Improvement: Identify and report on recurring technical issues, contributing insights to reduce future problems and enhance product stability.


• Build Knowledge: Maintain and expand our internal Knowledge Base and refine IT process templates for better team efficiency.


• Communicate Clearly: Translate complex technical issues into clear, actionable updates for customers, ensuring swift incident resolution.

What You Bring to the Team:

Experience: At least 1 year in a dedicated Technical Support, Helpdesk, or IT role.

• Technical Acumen: Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools.


• Communication: Exceptional customer communication skills (written and verbal).


• Language: Professional working proficiency in English (B2/Upper-Intermediate or higher).


• Mindset: Highly reliable, organized, and detail-oriented, with the flexibility to cover shifts needed to support our LATAM client base.

Great to Have (Bonus Skills):

Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack.

• Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems.


• Experience with Kubernetes or general containerized environments.

• Implement high-impact experiments and increase the throughput of the experimentation program to directly drive revenue
• Support Kraken’s experimentation platform by enabling reliable exposure logging, metric collection, and experiment guardrails on the frontend
• Partner with Data Engineering and Analytics to ensure experimental data aligns with canonical definitions and supports statistically sound analysis
• Implement validation, monitoring, and alerting to proactively detect issues in experiment and product event data
• Document and evangelize best practices for experimentation and analytics implementation, creating clear guidance for product and engineering teams
• Collaborate with product teams to support experiment design needs, including metric feasibility, instrumentation tradeoffs, and implementation patterns
• Improve and simplify event data flows to reduce redundancy, improve transparency, and lower long‑term maintenance costs
• Contribute to the evolution of Kraken’s experimentation frameworks, enabling faster iteration while preserving analytical rigor
  
  

• 5+ years of experience in frontend development with strong expertise in React.js, React Native and TypeScript
• Strong understanding of frontend data instrumentation, event modeling, and client‑side data flows
• Experience supporting experimentation or A/B testing systems, including exposure tracking and metric instrumentation
• Proven ability to debug and resolve data quality issues across complex frontend applications
• Experience collaborating across product, engineering, and data teams to deliver shared platforms or standards
• Clear written and verbal communication skills, especially around technical tradeoffs and data correctness
  
  

• Familiarity with experimentation methodologies, statistical concepts, and common pitfalls in experiment analysis
• Experience with analytics or experimentation tools (e.g., internal platforms, homegrown frameworks, or third‑party solutions)
• Hands‑on experience with frontend testing frameworks and modern build pipelines
• Exposure to large‑scale analytics or experimentation infrastructure
• Understanding of cryptocurrency, blockchain technology, and decentralized applications
  
  

• Lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Colleague Manager
• Coach colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across all areas of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model for great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
  
  
  

• Good level of digital capability and can access and utilise relevant systems
• Good knowledge of the commercial operation, brilliantbasicsand operational excellence
• Current working knowledge of all VM principles
• A good communicator with the ability to build relationships and work within a team
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
• Maintain high presentation standards, attention to detail and deliver on time, right first time
• Interpret data relevant to the role
• Demonstrates flexibility and adaptability to change
  
  
  

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• Full maternity pay for 26 weeks.
• WorkLife options, including 4-day working week or 9-day fortnight.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.