Abe***SSP

Vendor Relations, IT Operations Management, Information Security, Asset Management

Director/Chief Information Officer at Duncan and Son Lines

• Location:
• Duration: 2021-09 to Present
• Description:

Director Of Information Technology at Crisis Response Network

• Location: Tempe, Arizona, United States
• Duration: 2015-12 to 2021-09
• Description: A nonprofit organization with 300 employees and $24 Million in annual revenue. ▪ Oversee all technology and ensure a 99.8%+ uptime of a 24x7 Crisis Response Network with 3 virtual server clusters, a hyperconverged infrastructure, 140 servers, a Datacenter in Phoenix, and a Disaster Recovery site in Denver. ▪ Manage all aspects of IT, including Security Management/Architecture, Asset Management, Access Management, Disaster Recovery, High Availability/Redundancy Planning, Budget Management, Vendor Management, Compliance, and Project Management. ▪ Manage a $2.1M operating budget and oversee a team of 8 employees. ▪ Directly supervise an IT Manager and Senior System Administrator. ▪ Manage assets, order equipment, and manage hardware warranties. Key Accomplishments ▪ Developed and implemented technologies that helped the organization double annual revenue from $12 Million to $24 Million. ▪ Designed the entire IT team and infrastructure. Moved the organization away from a managed service provider by rebuilding the network, relocating from an onsite server room to a data center, migrating from physical servers to virtual servers, and hiring the entire IT team. ▪ Implemented a new phone system that significantly reduced dropped calls and improved abandonment rates to .05%. ▪ Installed and implemented a new Electronic Health Record. Installed the EHR on 16 servers and integrated with the phone system to create a new SaaS product that helped secure $10 Million+ in new contracts. ▪ Designed a hyperconverged, all flash array to process data for the new SaaS product. Built a new 10GB internet with redundant firewalls and implemented Okta Identify Management and ADFS authentication. ▪ Ensured high availability of the network by designing an infrastructure with 99.8% uptime annually ▪ Designed and implemented a new work from home/virtual work environment in response to COVID-19. In 2 weeks, 95% of the company’s employees worked remotely.

Network Operations Manager at University of Advancing Technology

• Location: Tempe, Arizona
• Duration: 2014 to 2015
• Description: A private, for-profit university with 200 employees and 1,000 students who attend classes onsite and virtually, with $23 Million in annual revenue. ▪ Managed all networks and ensured the availability and uptime of all systems. ▪ Directly supervised a Junior System Administrator, Help Desk Staff, and 2 Student Workers. ▪ Managed access to systems for onsite students, online students, and vendors. ▪ Created new accounts, security groups, email addresses, badge access, and phone access. ▪ Worked with stakeholders to determine new technologies to implement. ▪ Project managed new hardware and software implementations, assigned tasks to team members, and ensured projects met deadlines. Key Accomplishments ▪ Executed a Virtual Desktop Infrastructure (VDI) that allowed new students to enroll in the university and perform all work virtually. Nearly 100 students enrolled and began utilizing VDI during tenure. ▪ Implemented a new security platform from DFLabs for automation, orchestration, and performance metrics. Quoted on the testimonials page of their website: https://www.dflabs.com/company/testimonials/page2/ ▪ Successfully installed a Cisco Unified Connections VoIP system to replace the existing phone platform. ▪ Negotiated a new ISP contract and fiber installation to replace existing circuits at the university. The new circuits were 1GB fiber circuits and replaced 100MB circuits.

Director Of Information Technology at Arizona Cardiology Group

• Location: Phoenix, Arizona
• Duration: 2010 to 2014
• Description: A Physician-owned cardiology practice with 100 employees, 10 Physicians, and 4 office locations in the Phoenix metro area and $5 Million in annual revenue. ▪ Managed all aspects of IT for the organization, including Technology Management, Security, Network Infrastructure, HIPAA Compliance, Access Management, Asset Management, and Vendor Management. ▪ Oversaw all technologies, managed vendor contracts, and ensured maintenance contracts were up to date and licensed. ▪ Reviewed all systems and logs to ensure system availability and stability within the organization. ▪ Ensured compliance with HIPAA regulations. Reviewed security logs, audit logs, and access controls to confirm data was compliant and safely secured. ▪ Created and managed all user accounts for new staff. Created user access groups, security groups, and access controls within the EMR system for all staff and Physicians. ▪ Managed all phone lines, fax lines, printers, and Citrix servers for Physicians and staff access to ACG systems. Key Accomplishments ▪ Migrated from 5 physical servers to 3 virtual hosted servers and installed and maintained 20+ virtual servers, saving more than $20K per server. ▪ Successfully relocated servers that were in house and unsecured to a new datacenter with security management, access management, and temperature controls. ▪ Installed, configured, managed, and maintained a new EMR system for the practice. ▪ Assisted the practice with meeting the Meaningful Use requirement, which allowed the organization to apply for government grants of up to $60K per Physician. These funds were then used to pay for the EMR. ▪ Designed a new network with a private cloud and cloud firewall for better security and allowed the organization to see 2 additional patients per Physician per day and increased revenue across the organization. ▪ Implemented an online email archive, security, and spam solution for the organization.