And*** O.

Customer Relationship Management (CRM), Talent Management

General Manager at Hotel Arts Barcelona

• Location: Barcelona, Catalonia, Spain
• Duration: Aug 2021 to Dec 2024
• Description: The Hotel Arts is the Urban Luxury Resort in Southern Europe and one of the most important managed key assets of Marriott International in Europe. 483 rooms and suites, including 28 Duplex Penthouses, a team of 350 Ladies & Gentlemen. Total turnover reaching up to 100US$ Mio. Currently taking the Hotel Arts into a 200US$ Mio renovation to lead the Hotel into the next level of luxury hospitality with a complete overhaul of the Hotel and create new innovative concepts for the repositioning, including an ultra luxury hotel with 60 Suites on the top ten floors of the current Hotel Arts. Since my arrival increased all KPI’s year over year. +Engagement Index of 95% +Leadership excellence of 92%. I was able to setting key milestones records in financial achievements, on the top line as well as bottom line: + GOP 48%, + EBITDA 34% + Intend to recommend 12 basis points growth YOY to 80%, combined with a balanced score card with all KPI’s in K for the last two years. Created new F&B concepts including a “speak easy restaurant” namely “The Pantry”, a concept combined with a gourmet shop and a restaurant behind a hidden door embedded in the shelves of the shop. Implemented summer pop-up with ROKA (AZUMI group) and additionally repositioned the Marina Coastal Club, where revenue grew with a new summer concept by 40% to 2.0 US$Mio over the first summer.

Cluster General Manager at Marriott Hotels

• Location: Mauritius The St. Regis Mauritius
• Duration: May 2019 to Aug 2021
• Description: Marriott International – Mauritius: St. Regis Mauritius Resort, Le Meridien Ile Maurice, The Westin Turtle Bay Mauritius. Member of Marriott’s International General Manager Luxury advisory board in EAME. The Cluster General Manager functioned as the primary strategic business leader in Mauritius for Marriott International, responsible for leadership and management of the cluster of properties. Led a US$40 Mio renovation at Le Meridien. In the first year of assignment the St. Regis Mauritius increased key success factors: Elite appreciation +25 bps (=75%), GSS +12 bps (=73.4%), ITR +11 bps (=74.5%), ESI +11 bps (=79.5%) — highest overall increase in EMEA. The Westin Turtle Bay Mauritius won Marriott’s Hotel of the Year award for the continent 2019. Responsible for guest and employee satisfaction, HR, financial performance, sales and revenue generation. Oversaw ~1,200 associates, 611 rooms and suites, 15 restaurants and bars; up to €100 Million total turnover.

Chief Executive Officer at Käfer Capital

• Location: Munich Area, Germany
• Duration: May 2016 to May 2019
• Description: Käfer Capital is an investment company and part of Käfer Holding. Käfer is a high-end restaurant and premium caterer in the European market with more than 1,500 associates and 80 years of history. Responsibilities included all divisions and investments into new business ventures and management of current assets and assets under development. Focus areas included Hospitality, Restaurant, Corporate Catering, Airport Catering (Frankfurt and Munich), premium restaurant and lounge concepts, and like-minded ventures. Completed acquisition of a boutique hotel in Munich and formed a joint venture with Dutch caterer Vermaat to enter the German market. Official and exclusive caterer for Formula-E events across multiple global cities.

Complex General Manager at St. Regis Dubai, W Dubai, The Westin Dubai, Starwood Hotels & Resorts

• Location: Dubai, United Arab Emirates
• Duration: Sep 2014 to Mar 2016
• Description: Opening of Al Habtoor City Complex, comprising three Starwood hotels: the St. Regis Dubai, the W Dubai and the Westin Dubai.

General Manager at Trump Soho Hotel

• Location: New York, NY
• Duration: Dec 2011 to Aug 2014