Bob***llo

Restaurant Management, Multi-unit, Restaurants, Food & Beverage

Chief Operating Officer at Cafe Express

• Location: Dallas / Houston
• Duration: 2017-10 to 2019-11
• Description:

Regional Operations Executive | Restaurant Brand Building, Business Turnaround, People Management at Brinker International / Chili’s Bar & Grill

• Location: Dallas, TX
• Duration: 2010-03 to 2017-01
• Description: I joined Brinker International many years ago, and earned a series of promotions for increasing sales and skyrocketing brand awareness. I had the opportunity to develop and oversee restaurant concepts at various stages of their life cycles: emerging brands, turnaround and high-growth businesses, and acquisitions by competitors or private equity companies. As Regional Operations Executive of Chili’s Bar & Grill, I balanced people management with operational grit (business, finance, and corporate strategy) to revitalize performance in the company’s most challenging regions. • Transformed the culture from paring down labor to driving up sales. • Ranked #1 in brand KPIs within 12 months following promotion to multi-unit position in 2003, and ranked #1 again in 2010 when promoted to regional leadership position. • Instrumental as ideation leader for $5M in additional sales across the 981-restaurant enterprise by developing, testing, and launching the Incremental Sales Taskforce. • Consistently achieved top 3% actual vs. theoretical gap variance through brand coaching and implementing COS strategies. • Reduced manager turnover 12% in first year after assuming leadership of underperforming region. • Placed #1 in brand EcoSure inspections. In addition, I was a road warrior in my first year as multi-state Operations Executive: I visited all acquired stores (100 restaurants) within seven months.

Area Operations Director | Restaurant Brand Vision, Sales & Profit Growth, Guest Experience at Brinker International / Romano’s Macaroni Grill

• Location: Dallas, TX
• Duration: 2003-01 to 2010-02
• Description: In 2003, I was promoted to multi-unit director in California, and in 2005, I advanced to oversee (and overhaul) the struggling Denver market. Due to the hard work and commitment of my teams, we outperformed expectations in both regions—influencing major turnarounds and exponential sales growth for the brand. In 2008, I served in an interim operations executive position following the purchase of Romano’s Macaroni Grill by Mac Acquisitions (a private equity company). • Delivered double-digit comp sales growth in seven Colorado restaurants in two years. • Partnered with industry Sales expert Tim Kirkland to generate five years of powerful sales growth. • Introduced innovative strategies for incremental sales growth; delivered wine sales achievement 5% above brand average for wine. • Promoted five managing partners to higher-level roles. • Steered the California region to rank #1 in brand KPIs within one year of accepting the position.

General Manager / Managing Partner | Restaurant Operations Leadership, Concept & Brand Awareness at Brinker International / Romano’s Macaroni Grill

• Location: Westlake / Northridge, CA
• Duration: 1997-02 to 2003-01
• Description: I joined Brinker International and received fast-track promotions for strengthening and promoting the company’s brands. As GM of a high-volume location in California (promoted to Managing Partner in 2000), I developed and motivated a team to exceed performance goals and expectations. I provided hands-on mentoring and ongoing support to boost retention and morale. • Increased store revenue to >$4.5M. • Ranked #1 in brand KPIs within one year of employment. • Positioned location as a Certified Training Restaurant (CTR) by drawing on a genuine love for team building and professional development. Coached and trained leaders for all locations in the California market.

Senior Managing Partner / Multi-Unit Director at Abraham Restaurant Group, REGI Group Inc., Castagnola's, Alamo Restaurants

• Location: Sourthern California Greater Area
• Duration: 1979-01 to 1997-02
• Description: PRIOR EXPERIENCE I established the groundwork for success as a restaurant operations executive in early roles as Area Director and General Manager over 20 additional years was a General Manager when I was 21 years old. Additional early resume available upon request.