Bob***MSM

IT Strategy, SDLC, Vendor Management, Enterprise Architecture

Chief Information and Technology Officer at Prudential Financial

• Location:
• Duration: 2025-03 to Present
• Description:

CIO, Head of Data, Service and Technology at Prudential Financial

• Location: New York City Metropolitan Area
• Duration: 2024-01 to 2025-03
• Description:

CIO, Global Digital and US Retirement and Insurance Businesses at Prudential Financial

• Location: Newark, New Jersey, United States
• Duration: 2021-04 to 2023-12
• Description: Championed the implementation of a fully digital process for our signature Life Insurance Product, which resulted in an 80% reduction in processing time. By promoting a culture of automation and efficiency, increased automation in GI disability claims, achieving 80% for COVID-related claims and 50% for non-COVID claims. Spearheaded enhancements to Pru.com and MyPru, which led to significant improvements in customer satisfaction and call deflection. Led the launch of a new Service Platform across all US businesses, resulting in improved customer service and employee experience. Strong advocate for modernization leading to technological advancements, spearheading the migration of legacy systems to cloud native services. On a global scale, ensured seamless transitions and unlocked capital for growth markets by playing a key role in the technology aspects of major transactions, including two large business divestitures. Collaborated with PGIM and international teams to assess baseline digital capabilities, which informed the development of a comprehensive enterprise digital strategy. Drove the enhancement of the PGIM.com digital platform, enabling self-service creation of new micro-sites providing multilingual rich content for global customers. Expanded global reach and customer experience enhancements by leading the rollout of Adobe across the enterprise, including initial releases in PGIM and subsequent releases scheduled for Japan

CIO, Prudential Individual Services Group (Individual Life & Annuities) and Enabling Solutions at Prudential Financial

• Location: Newark, New Jersey, United States
• Duration: 2020-04 to 2021-08
• Description: As CIO with a $390 million budget and leadership over 2,000 team members, I expanded my role to lead technology across three businesses, reporting directly to the Global CIO. My focus was on understanding organizational needs, crafting a visionary future state for our domestic service delivery organization, and aligning executive stakeholders to this vision. Key achievements include launching a fully digital ecosystem partnership with Assurance post-acquisition, integrating with legacy systems and generating $200K in sales during the pilot phase. I initiated a comprehensive multiyear digital transformation strategy across our New Business Platforms and facilitated the digital overhaul of Prudential's portal systems, significantly enhancing customer and producer engagement. By restructuring the Annuities operating model into a SAFe-based framework, we launched a critical structured product in just eight weeks amid falling interest rates, currently targeting approximately $1 billion in sales. Mentoring emerging leaders and promoting talent across the organization has been one of the most rewarding aspects of my role.

Vice President and CIO Individual Solutions Group (Individual Life & Annuities) at Prudential Financial

• Location: Greater New York City Area
• Duration: 2017-11 to 2020-04
• Description: As CIO overseeing Prudential's retail businesses with a $310 million budget and a team of over 2,000 professionals, I focused on IT strategy, technology roadmaps, regulatory planning, governance, and program portfolio management. Upon assuming this role, I addressed a two-year delay in the Annuities division's administration platform project. I reorganized the teams into 10 SAFe units and integrated the FAST administration system within six months, accelerating monthly product releases for our fixed annuity products. This initiative eliminated $200 million in financial and actuarial risk through the simultaneous deployment of a new middleware infrastructure. Engaging regulators and partnering with control groups, we streamlined requirements and built compliance into our implementations. I built a flexible and capable talent pool by adding over 160 skilled software engineers—70% of whom were diverse—while reducing the budget by $21 million. By upskilling over 200 associates in modern technologies and SAFe, we significantly increased employee engagement and technology fluency. We expanded our annuity distribution capabilities into a $4 billion marketplace by creating and integrating a distribution platform for Independent Marketing Organizations (IMOs). Additionally, I introduced Program Portfolio Management across Life and Annuities, generating over $24 million in initiative savings and aligning investments to maximize value. By integrating Life and Annuities technology groups—over 800 employees and 1,000 consultants—in just five months, we delivered $12 million in synergies.