Mic***son

Customer Service, Training

Director of Operations at Thrive Restaurant Group

• Duration: Jan 2025 to Present

Training Senior Manager at Signal

• Location: Omaha, Nebraska, United States
• Duration: Dec 2024 to Dec 2024

Vice President of Operational Excellence at L.O.V.E. Restaurant Group d.b.a. Slim Chickens

• Location: Castle Rock, Colorado, United States
• Duration: Mar 2023 to Oct 2024
• Description: Elevated training completion rates to 95%, improving employee compliance and performance across 10 locations through customized learning initiatives. Spearheaded the development of franchise-wide training programs, reducing onboarding time by 30% and ensuring consistent operational excellence. Led the creation of a leadership certification program for General and Assistant Managers, achieving 100% participation and significantly enhancing leadership capabilities across the organization. Implemented a “Certified Trainer” initiative, resulting in a 40% improvement in training quality and mentor engagement, which directly contributed to improved employee retention and elevated operational standards.

Director of Training & NRO at L.O.V.E. Restaurant Group

• Location: Castle Rock, Colorado, United States
• Duration: Mar 2022 to Mar 2023
• Description: Successfully opened 5 restaurants locations within budget ($4M) and established timelines, ensuring smooth operational readiness from day one. Coordinated the recruitment and training of over 100 team members and managers per location, resulting in a 25% improvement in staff retention through onboarding, training and development strategies. Designed and implemented a comprehensive 6-week Manager in Training (MIT) program, increasing new manager readiness by 40%. Planned and executed employee appreciation and recognition programs, fostering a motivated and cohesive team environment.

Director Of Training at RMH Franchise Corporation

• Location: Lincoln, Nebraska Area
• Duration: Jun 2018 to Mar 2022
• Description: Built structure and discipline around training operations, including planning, budgeting, communication and administration of training operations, which led to reduced operational costs. Lead team of multifaceted regional managers for 131 restaurants. Member of the Leadership Team driving company strategy, planning, and results. Achieved 98% training compliance with the execution of innovative company-wide e-learning training modules for 7,500 employees. Lead the functional planning and delivery of two new training programs for managers-in-training and team leaders, creating higher quality and educated management teams and resulting in higher satisfaction scores. Drive department performance and consistently achieve target service levels through focused team operational reviews and structured coaching.

Manager of Training at RMH Franchise Corporation

• Location: Lincoln, Nebraska Area
• Duration: Aug 2017 to Jun 2018

Regional Training Manager at RMH Franchise Corporation

• Location: Lincoln, Nebraska Area
• Duration: Dec 2012 to Aug 2017