Cas***SCP

Recruiting, Human Resources, Training, Hospitality Management

General Manager at Hotel Nikko San Francisco

• Location: San Francisco, California, United States
• Duration: 2024-10 to Present
• Description:

Hotel Manager at Hotel Nikko San Francisco

• Location: San Francisco, California, United States
• Duration: 2024-01 to 2024-11
• Description: Responsible for overseeing all aspects of the hotel’s operations ensuring exceptional guest experience and maintaining the highest standards of luxury and service. Managing daily operations, coordinating with executive members, and implementing sophisticated policies and procedures that align with the hotel's premium brand. Accountable for financial management, including strategic budgeting, forecasting, and comprehensive financial reporting, ensuring the hotel's profitability and long-term financial health. Additionally, leading the marketing and sales initiatives to optimize occupancy and revenue while maintaining the hotel's exclusive image. Managing relationships with elite suppliers, ownership and stakeholders, while maintaining high service standards.

Director of Hotel Operations at Hotel Nikko San Francisco

• Location: San Francisco Bay Area
• Duration: 2020-03 to 2024-11
• Description: SCOPE: Tapped to lead all hotel operations during COVID-19 to ensure safety for guests, vendors, and employees. Currently, oversee 7 direct and 225 indirect reports. Manage annual operating and capital budgets. ORGANIZATIONAL IMPACT: ▸ Developed, deployed, and trained staff on full COVID-19 protocols, including PPE and equipment procurement, chemical training, sanitation procedures, and compliance with city ordinances. ▸Controlled costs from travel decreases by optimizing scheduling and laundry services. ▸ Implemented Oracle’s Opera Cloud Property Management System (PMS) to centralize all hotel systems, eliminate redundancies, and improve guest experience. ▸ Partnered with ownership group on property re-designs and renovation

VP of Human Resources at Hotel Nikko San Francisco

• Location: San Francisco Bay Area
• Duration: 2019-07 to 2020-03
• Description: Led systems, process, and training improvements across area properties to achieve greater efficiencies and increased employee engagement/satisfaction. Managed multi-million-dollar operating and capital budgets. Developed succession planning and staffing strategies in partnership with executives and hotel leadership. Maintained legal knowledge to mitigate risk and ensure compliance. ORGANIZATIONAL IMPACT: ▸ Generated cost savings by implementing Paycom HRIS, including compensation and benefits, electronic approval paths, and mobile capabilities. ▸ Achieved and maintained a 95%+ employee engagement score. ▸ Negotiated and administered benefits package, including medical plans, dental, vision, and 401K plans with minimal annual cost creep. ▸ Utilized ATS to streamline the hiring process. ▸ Collaborated with external consultants to develop an area-wide ‘Train the Trainer’ leadership coaching program, achieving an 89% and rating while working toward Forbes 5-Star Award. ▸ Established the MIT (manager in training) program. Attained a 90% retention rate among college recruits. Filled key MT positions and saved substantial funds in recruitment and turnover costs.

Director of Human Resources at Hotel Nikko San Francisco

• Location: San Francisco Bay Area
• Duration: 2015-12 to 2020-03
• Description: Facilitated the hotel’s 6-month 533-room renovation project by offboarding/onboarding staff of 365 – working in close partnership with legal. Supervised, trained, and mentored 3 HR Associates and 8 project managers. Owned all HR functions, identified improvement opportunities monitored costs, oversaw employee productivity and training, and developed/implemented guidelines for employee evaluations, recruitment, and succession planning. ORGANIZATIONAL IMPACT: ▸ Led digital transformation of HR functions (HRIS, ATS, and DocuSign) to create efficiencies. ▸ Partnered with legal to clearly define diversity & inclusion parameters in preparation to integrate best practices among HR Directors. ▸ Led the year-long planning for 10+ multi-day executive retreat training programs. Led follow-up of all post-retreat action items. ▸ Promoted diversity in action through an on-site training program with the YMCA, engaging management hands-on with diversity. Realized long-term recruitment cost reduction through program subsidy.