Dan*** K.

Collaborative Problem Solving, Volunteer Management, Problem Solving, Customer Experience

Director of Customer Experience at Cagenix

• Location: Memphis, Tennessee, United States
• Duration: 2024-01 to Present
• Description: Focused on customer experience and satisfaction that supports growth in current and new customers. Primary point of contact for customer issues during manufacturing process. Drive enhanced, measured customer communications in order receipt, status and completion. Identify, investigate and communicate, and resolve product quality issues that arise during fabrication between departments and the customer. Provide support to departmental VP on performance improvement initiatives. Work with cross department team members to understand and develop efficient processes that support the delivery of consistent quality and timeliness of products to the customer. Dev team liaison for software development initiatives. Develop training processes and ensure all staff understands new and changing processes. Empower Cagenix employees by providing continuous education of dental laboratory knowledge.

Quality Inspector at Cagenix

• Location: Memphis, Tennessee, United States
• Duration: 2022-01 to 2024-01
• Description: Evaluate inbound case materials, ensuring order form and case materials meet specific parameters. Documenting all assessments with photographs, reviewing order instructions and communicating to each department. Final quality inspections of completed Cagenix dental restorations ensuring product meets customer expectations and high quality standards. Assist with logistics with unpacking, sterilization of case items. Enter all information provided by customer into Cagenix Intranet Order System. Assist with shipping completed cases and providing tracking to each customer. Clear understanding of Microsoft suite (Outlook, Excel, Access, Teams), FedEx Ship Manager Lab work to repair case items that are damaged from shipping or in production. Denture finishing and polishing.

Co- Race Director/ Volunteer Coordinator at BadDog5k10k event

• Location: Memphis, TN
• Duration: 2017-01 to 2022-04
• Description: Recruit volunteers from several local schools and organizations to assist with a foot race held every year on he 4th Saturday of April. Assist the race director with programs and tasks such as, product ambassadorships, social media marketing, award creation, and other administrative tasks. Coordinates the BadDog Planning Team service to the local running community. i.e. assisting other race directors with those event. www.baddog5k10k.raceroster.com

Accounts Receivable Specialist at Ultimate Dental/Endoco Inc.

• Location: Memphis, Tennessee
• Duration: 2017-02 to 2022-02
• Description: Maintain billing system, generate invoices and account statements for AR. Set up repair authorization of equipment between customer and manufacturer. Responsible for keeping all product pricing current, assist with creating, confirming purchase orders. Process damaged and/or discrepancies with deliveries, and communicate with vendor to recieve credit and/or debit for AP. Responsible for balancing Purchasing Clearing reports. Conduct inventory counts as needed when errors come up in shipping/recieving. Communicate with sales force in backorder and delays in manufacturing. Implemented new spreadsheets, documents and processes to streamline day to day business.

Office Manager/Patient Coordinator at Private Dentist Office

• Location: Bartlett, TN
• Duration: 2010 to 2017
• Description: Perform general chair-side duties and assist with all types of procedures including, general, endo, and oral surgery. Provide chairside assistance during alginate impressions, fabricated and cemented temporary crowns and bridges, expose and develop radiographs. Administered routine patient care and monitoring, including instrument and material setup and sterilization. Office management tasks including, scheduling, collections, billing and insurance. Proficient with Easy Dental 2010 software. Microsoft Word. Outlook Email.