Eri***sia
Education
Loyola University of Chicago (1996 - 2000)
- Degree: Bachelor of Business Administration
- Field of Study: Management Information Systems
- Description: Management Information Systems
Skills:
Customer Experience Design, Salesforce.com Consulting, Multi-Channel Marketing, Analytical Skills
Work Experience:
Managing Director - Salesforce | Enterprise Applications at TELUS Digital
- Location: Phoenix, Arizona, United States
- Duration: 2025-02 to Present
- Description: - Lead digital strategy and transformation to create world-class customer experience outcomes for clients across every industry vertical. - Design and implement innovative enterprise capabilities, go-to-market strategies, and solution through strategic enterprise technology partnerships Salesforce | ServiceNow | Pega | CCaaS | Amdocs | SAP | Netcracker
Founder and Creative Director at Last Era Motorsport Brand Clothing Co.
- Location: Phoenix, Arizona, United States
- Duration: 2018-06 to Present
- Description: As a Creative Director specializing in lifestyle apparel, I bring a dynamic blend of artistic vision, strategic leadership, and brand innovation to the fashion industry. With a deep passion for classic and modern motorsports, I combine style, culture, history, and storytelling to bring a unique product offering to automotive enthusiasts around the world.
Senior Director - CX Strategy | Salesforce | Marketing at Slalom
- Location: Phoenix, Arizona, United States
- Duration: 2021-01 to 2025-02
- Description: Responsible for leading the development and implementation of customer experience strategies and solutions for clients across diverse sectors. Lead a talented team of CX, Marketing, Digital, and Salesforce teams to build and deliver mission critical sales, marketing, and customer service initiatives for our clients.
Practice Area Director - Customer Engagement | Salesforce | Digital at Slalom Consulting
- Location: Scottsdale, AZ
- Duration: 2015-07 to 2021-01
- Description: Slalom works at the intersection of business, technology, and humanity to deeply understand your “why” and deliver practical, end-to-end solutions. From the best strategists to the most talented engineers and everyone in between, our team members drive actionable results and long-term impact.
Digital Practice Lead at NTT DATA Services
- Location: Scottsdale, AZ
- Duration: 2014-02 to 2015-07
- Description: Responsible for establishing the firm’s digital capabilities, forming delivery teams, and evangelizing digital acceleration in the Financial Services industry. Specialize in Digital and Multi-Channel Strategy, Mobile, Social Media, and Customer Analytics
Candidate Intelligence Report
AI-powered analysis from the perspective of a US hiring director — evaluating career continuity, growth trajectory, and role fit.
Career Continuity & Risk Assessment
No significant employment gaps detected; continuous work history from 2014 to present, with overlapping roles rather than gaps.
Primarily in tech/digital transformation and enterprise applications with consulting leadership; a side venture in motorsport apparel represents diversification but remains outside core industry focus.
Demonstrates substantial tenure at Slalom (2015–2021, 2021–2025) and a current role at TELUS Digital (2025–Present); limited short stints, indicating stability.
Education institution is listed (Loyola University of Chicago) but specific degree is not provided; career history shows strong alignment with the field despite missing degree detail.
Career Growth Curve
Best-Fit Roles (Top 5)
Chief Customer Officer (CCO)92% fit
Deep customer experience design and CX strategy leadership across Salesforce, marketing operations, and digital transformation; proven global delivery experience aligns with high-level customer-centric leadership.
Chief Digital Officer (CDO) / Global VP Digital Transformation90% fit
Extensive track record leading digital transformation initiatives, GTM strategies, and multi-platform ecosystems; strong cross-functional leadership for enterprise-scale programs.
Senior Vice President / Head of Enterprise Applications88% fit
Deep domain expertise across enterprise CRM platforms (Salesforce, ServiceNow, SAP, Pega); aligns with large-scale ERP/CRM strategy and delivery.
Head of Salesforce & CRM Solutions (North America)85% fit
Direct Salesforce leadership with global delivery responsibility and partnerships; strong fit for a Salesforce-centric business unit.
Global Practice Leader - Customer Experience83% fit
CX leadership with multi-disciplinary teams and cross-sector impact; aligns with top-tier consulting practice leadership and growth.
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