Gaë***met

Operations Management, People Management, New Business Development, Customer Service

Operations Director at JIMS fitness

• Location: Gent Area, Belgium
• Duration: 2012-09 to Present
• Description: JIMS fitness is a fitness chain with 83+ clubs and operating in Belgium and Luxembourg. As an Operations Director we reinforce the Senior Executive Team.

Owner at Laxaz bvba

• Location: Gent Area, Belgium
• Duration: 2006-11 to Present
• Description: With a large experience in multi-site retail and service-oriented businesses Laxaz bvba supports Executive Management teams, more in specific with operational, facility and HR challenges. Our partnerships are always customer-made depending on the scope i.e. national or international, interim or permanent position, parttime or fulltime,...

Chief Operating Officer at GlamSmile

• Location: Gent Area, Belgium
• Duration: 2011-04 to 2012-05
• Description: Remedent Inc. is a public company and creates state-of-the-art dental technologies and marketing concepts. One of the main activities is the Sales and Marketing of the GlamSmile products (veneers and whitening). Remedent is operating in 35 countries with GlamSmile studio’s in Belgium (2), China (4), Italy and Germany. Also franchise studio’s in Taiwan, Koeweit, Libanon, Oekraïne, Egypt, Saoudi-Arabië, Marocco and the UAE. The most important responsibilities: - Business Development of the GlamSmile Studio’s in Ghent, Rome, Munich and Brussels. - Online Marketing Management to increase lead generation around Europe - Responsibility for the delivery of optimal support and service to the Studio’s.

Central Operations Director Benelux at Fitness First

• Location: Gent Area, Belgium
• Duration: 2009-09 to 2010-12
• Description: Operational Management of the Retention, Member Services, Marketing, Purchase and Retail Department for the Benelux region. Fitness First is the market leader in the fitness industry with more than 540 clubs, more then 1,4 million members, more than 10000 employees and is operating in 20 countries in Europe, South-east Asia and Australia. The most important responsibilities: - P&L responsibility for the Retention in the Benelux. - Final responsibility for direct debits and for debt collection processes in the Benelux. - Responsibility for the increase of the “Member Experience” of our members. - Responsibility for the delivery of optimal support and service towards our clubs. - Chairman of the employees council and CPBW in Belgium and Luxembourg

Operations Director Belux at Passage Fitness nv

• Location: Gent Area, Belgium
• Duration: 2002-12 to 2009-08
• Description: Operational Management of the following departments in the Support Centre: Retention, Fitness, Member Services, Marketing, HR, Retail, Purchase and Property & Facility. The most important responsibilities: - P&L responsibility on Ebitda level, in particular Membership, Total Revenue and Employment Cost. - Management of the total Capex budget Belux. - Back-up of Managing Director in the daily management. - Back-up of Regional Business Manager in the field management