Ing***ann
Education
BSZ fuer Wirtschaft Chemnitz (1995 - 1998)
- Degree: IHK Abschluss
- Field of Study: Datenverarbeitungskaufmann
- Description:
Skills:
Vereinbarungen zum Servicelevel (SLA), Networking, Kreative Problemlösung, Kennzahlen
Work Experience:
Team Lead IT Help Desk at Volocopter
- Location: München, Bayern, Deutschland
- Duration: 2023-09 to Present
- Description:
Senior IT Support Engineer at Volocopter GmbH
- Location: München, Bayern, Deutschland
- Duration: 2023-07 to 2023-09
- Description:
IT Support Engineer at Volocopter GmbH
- Location: München, Bayern, Deutschland
- Duration: 2022-10 to 2023-07
- Description:
Teamlead of multi customer operations team at VALEO IT
- Location:
- Duration: 2020-01 to 2022-09
- Description:
Multi Customer IT Support in 1st / 3rd Level at VALEO IT
- Location:
- Duration: 2019-04 to 2020-01
- Description: 1st Level and 3rd Level support working for different customers
Candidate Intelligence Report
AI-powered analysis from the perspective of a US hiring director — evaluating career continuity, growth trajectory, and role fit.
Career Continuity & Risk Assessment
No employment gaps observed since 2019; transitions between roles are typical for career progression in IT services.
Experience spans automotive IT (VALEO) and aerospace/ mobility tech (Volocopter) with core IT service delivery focus, indicating strong cross-industry relevance.
Demonstrates stable tenure with VALEO (2020–2022) and a rapid progression sequence at Volocopter (2022–present), suggesting reliable performance and growth.
Educational background is business/economics rather than IT-specific, but extensive hands-on IT leadership and project experience mitigate this gap.
Career Growth Curve
Best-Fit Roles (Top 5)
IT Service Delivery Manager (Global)98% fit
Proven track record managing large-scale IT service delivery, SLA adherence, and large-scale migrations (e.g., 110,000 Office 365 users); strong leadership and cross-functional collaboration.
IT Operations Manager96% fit
Experience running multi-customer IT operations, leading regional/global teams, and delivering reliable service with KPIs; aligns with VALEO/Volocopter background.
Head of IT Help Desk92% fit
Directly aligns with current focus and demonstrated success leading a Help Desk; solid track record in SLA management and team mentorship.
Senior IT Support Manager86% fit
Proven leadership in IT support with progression to senior roles; suitable for organizations needing both hands-on and strategic operations oversight.
IT Program / Project Manager – IT Infrastructure and Service Initiatives80% fit
Background in project management and enterprise deployments (e.g., large-scale Office 365 rollout); fits program management within IT services.
Related Sourcing Channels
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