Isa***ane

DLP, Oracle, Oracle E-Business Suite, MRP

IAM Analyst at CVS Health

• Location: United States
• Duration: 2023-11 to 2025-05
• Description: • Utilized Splunk to analyze non-person identities (NPIs), identify correlation issues, and generate reports supporting identity governance, compliance, and security monitoring across enterprise systems. • Managed user provisioning, account lifecycle tasks, and security group membership in Active Directory, ensuring role-based access, regulatory compliance, and minimizing identity conflicts for smooth operations. • Investigated user identities with Softerra LDAP Administrator, resolving synchronization and correlation errors and supporting troubleshooting across identity systems and applications. • Processed identity-related tickets in IT ServiceNow (ITSN), reducing backlog and improving SLA compliance through detailed troubleshooting, proactive resolution, and clear documentation. • Applied expertise in Microsoft Entra ID (Azure AD) to manage name changes and update identities across cloud applications like Microsoft Teams, M365, and other enterprise platforms. • Led a mailbox remediation project, identifying data stewards for security groups and distribution lists, improving accountability, reducing orphaned identities, and aligning with enterprise IAM policies. • Collaborated across security, compliance, and identity governance teams to enforce IAM best practices and support enterprise Zero Trust architectures in a healthcare environment. • Employed PowerShell scripting to automate IAM tasks, reducing manual workloads, improving efficiency, and enhancing accuracy in identity management processes. • Participated in cross-functional meetings, contributing insights to process improvements and supporting continuous initiatives within cybersecurity and IAM operations. • Ensured regulatory compliance and secure identity lifecycle management in a healthcare environment, supporting enterprise security objectives, HIPAA requirements, and operational resilience.

Cyber Security Consultant at Deloitte

• Location: Arlington, Virginia, United States
• Duration: 2022-09 to 2023-11
• Description: • Led key CyberArk initiatives for the State of Pennsylvania, upgrading the AAM Credential Provider (AIM Agent) to the latest supported version across 200+ on-prem and Azure servers, strengthening privileged access security and government compliance. • Engineered and refined PowerShell scripts to automate CyberArk upgrades, removing unnecessary install files, executing installers, and inputting configurations to streamline deployments across diverse environments. • Managed user onboarding into CyberArk, duplicating and customizing platforms for new projects, and enforcing strict naming conventions to ensure consistency, security, and compliance with regulatory standards. • Delivered security recommendations on password policies and privileged account management, aligning IAM operations with federal cybersecurity frameworks and compliance mandates. • Supported a Service-Oriented Architecture (SOA) project by updating upstream links and securing integrations between enterprise systems, enhancing system communication and application performance. • Utilized Apache LDAP tools to search and analyze user identities among Pennsylvania employees, resolving access discrepancies and supporting accurate identity management across integrated systems. • Created runway documents, presentations, and change management materials to coordinate upgrade schedules and cross-team collaboration across stakeholders and organizational units. • Participated in agile ceremonies, working with identity architects, security engineers, and compliance teams to align CyberArk upgrades and IAM processes with enterprise security goals. • Developed thorough Standard Operating Procedures (SOPs) to document processes, support knowledge transfer, and ensure operational resilience in large-scale government environments. • Supported enterprise Zero Trust initiatives, ensuring secure identity lifecycle management, strong privileged access controls, and compliance with cybersecurity best practices.

Honor Society Student at The National Society of Collegiate Scholars

• Location: Norfolk, Virginia Area
• Duration: 2016-09 to 2022-12
• Description:

Endpoint Security Engineer at L3Harris Technologies

• Location: Norfolk, Virginia, United States
• Duration: 2022-01 to 2022-09
• Description: • Played a critical role at L3 Harris Technologies in reducing a significant IT ServiceNow (ITSN) ticket backlog that grew during peak hiring and acquisitions, improving operational efficiency and supporting IAM service delivery. • Managed user onboarding and account creation in Oracle E-Business Suite (EBS), ensuring secure role assignments, data integrity, and smooth identity management within a defense environment. • Worked extensively in Active Directory (AD) to provide role-based access by adding user accounts to specific security groups, enabling controlled access to software and network file shares, supporting identity governance and compliance. • Processed and resolved diverse identity and access tickets in IT ServiceNow (ITSN), using troubleshooting skills and proactive communication to meet SLAs and improve user satisfaction. • Managed network file share requests and migrations across domains, especially during organizational consolidation, ensuring data security and maintaining continuity for enterprise operations. • Collaborated across teams, participating in all-hands meetings and contributing insights to improve processes, documentation, and practices in IAM workflows. • Applied analytical skills to support identity lifecycle management and ensure compliance with defense cybersecurity frameworks, working with sensitive systems under strict security protocols. • Supported initiatives to enhance Zero Trust architectures by maintaining accurate identity records, minimizing access risks, and contributing to security-first operations in a complex environment. • Utilized tools including PowerShell, Active Directory, Oracle EBS, and IT ServiceNow to support IAM tasks, troubleshoot access issues, and ensure secure, compliant identity operations across on-prem and hybrid environments. • Contributed to maintaining compliance with government cybersecurity standards and operational excellence in identity governance within a regulated defense industry context.

IAM Specialist (Novant Health) at MAXX Potential

• Location: Norfolk, Virginia, United States
• Duration: 2021-10 to 2022-01
• Description: • Served as an IAM Specialist at Maxx Potential, supporting Novant Health and New Hanover Regional Medical Center, contributing to identity governance, security remediation, and data protection projects in a healthcare environment. • Used Oracle Identity Manager (OIM) to detect and fix correlation errors and user account discrepancies, ensuring data integrity, accurate job codes, and reliable synchronization across identity systems. • Ran SQL queries to analyze user identity data, troubleshoot mismatches, and extract insights to support remediation and compliance efforts, improving enterprise identity records. • Managed identity-related issues via Freshdesk, creating tickets, performing root cause analysis, and documenting solutions to speed resolution and share knowledge. • Executed SQL database restarts and validations after config changes to maintain stability, minimize downtime, and support secure identity operations. • Participated in agile meetings, collaborating with engineers and stakeholders to prioritize backlogs, coordinate remediation efforts, and improve IAM processes. • Led a Data Loss Prevention (DLP) project for another client, analyzing enterprise SMTP email traffic, identifying and labeling sensitive data, and categorizing PII such as social security numbers and confidential info, supporting data privacy and HIPAA compliance. • Contributed to strengthening Zero Trust architectures by maintaining accurate identity records, enforcing secure access controls, and supporting enterprise IAM strategies across cloud and hybrid environments. • Applied strong troubleshooting skills and technical expertise to support identity lifecycle management, security compliance, and operational efficiency across complex systems. • Technologies: Oracle Identity Manager (OIM), SQL, Freshdesk, Data Loss Prevention (DLP), PII Discovery, IAM, Identity Governance, Cybersecurity Operations, Root Cause Analysis, Compliance, Agile, Zero Trust, Cloud Security, HIPAA