Education
Hong Kong Management Association Diploma in Management Studies, Business Administration, Management and Operations RMIT University Bachelor of Business Management, Human Resources Management and Services
Skills:
Customer Service 5 endorsements Business Strategy Endorsed by 6 colleagues at ACCA 12 endorsements
Work Experience:
CEO CheckMinistry · Full-time Aug 2024 to Present · 3 mos Hong Kong SAR Markets Operations Transformation Lead Confidential Insurance Company · Contract Jan 2024 to Jun 2024 · 6 mos Hong Kong SAR · On-site Cisive Full-time · 4 yrs 1 mo Hong Kong SAR General Manager / Vice President Dec 2020 to Dec 2023 · 3 yrs 1 mo Hybrid Senior Director Of Operations Dec 2019 to Nov 2020 · 1 yr ACCA Full-time · 8 yrs 8 mos Hong Kong SAR Regional Head of Customer Services - Greater China Mar 2019 to Nov 2019 · 9 mos Regional Head of Customer Services - Asean ANZ and Greater China Apr 2018 to Feb 2019 · 11 mos Regional Head of Customer Services - Asia Pacific Apr 2011 to Mar 2018 · 7 yrs PCCW - (Outsourced by Cathay Pacific Loyalty Programmes) Full-time · 11 yrs 11 mos Hong Kong SAR Reservations & Ticketing Manager Mar 2008 to Mar 2011 · 3 yrs 1 mo Assistant Training & Development Manager May 2007 to Feb 2008 · 10 mos Reservation & Ticketing Team Leader Apr 2006 to Apr 2007 · 1 yr 1 mo
Candidate Intelligence Report
AI-powered analysis from the perspective of a US hiring director — evaluating career continuity, growth trajectory, and role fit.
Career Continuity & Risk Assessment
Formal education is not a US-style degree listing; the profile shows HKMA affiliation and ACCA credentials, which align with finance/operations leadership. In the US market, certifications can compensate for degree gaps, but alignment is not as direct as a traditional degree path.
Career Growth Curve
Best-Fit Roles (Top 5)
Chief Operating Officer (COO)92% fit
Extensive multi-region operations leadership, transformation experience, and a track record of scaling organizations align with COO responsibilities required to run global operations and drive growth.
Chief Customer Officer (CCO)90% fit
Strong background in customer services leadership across Asia Pacific, with a clear focus on customer experience and retention, suitable for a top-level customer-centric executive role.
Head of Global Operations87% fit
Proven ability to lead regional/global operations and cross-functional teams; fits organizations aiming to standardize processes and scale globally.
Senior Vice President of Operations & Customer Experience85% fit
Combines deep operations oversight with customer experience leadership; aligns with firms needing integrated operations and CX strategy.
Chief Transformation Officer (CTO)78% fit
Experience leading transformation initiatives and a recent contract role in transformation signals capability to drive enterprise-wide change.
Related Sourcing Channels
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