Kar***r 🌞

Business Development, Customer Relationship Management (CRM), Persistence and Proactive Drive, Digital Transformation, Empathy & strong customer focus, Business-to-Business (B2B), Consulting for seamless omnichannel customer journey and better UX

Digital Solution Area Specialist Healthcare & Life Science - DACH at Microsoft

• Location: Munich, Bavaria, Germany · Hybrid
• Duration: Aug 2023 to Present
• Description: At Microsoft for Healthcare we deliver innovative, secure AI solutions to improve patient care and support healthcare professionals.

EXPERTISE • Drive new business in existing, under-penetrated and suspect accounts (hospitals, pharma a.o.) • Source net new opportunities through prospecting and qualification efforts (see activities at Nuance). • Understand customer needs and define the right cloud strategy using Microsoft Cloud for Healthcare, incl. Dragon Medical, Generative AI, Conversational AI, analytics, and security tools. • Collaborate with KIS Vendors and partners for retention and growth • Understand market regulations and drivers (DSGVO compliance, KHZG, EHDS) • Ensure patient privacy and data security across all digitalization projects.

KEY SUCCESS • FY24: 185% of 15M USD quota for generated pipeline and multi-million USD Bookings as a team • FY25: 145% of 14M USD quota

Senior Inside Sales Healthcare DACH at Nuance Communications, a Microsoft Company

• Duration: Mar 2022 to Jul 2023

Senior Inside Sales Representative Enterprise - DACH and CEE at Nuance Communications, acquired by Microsoft (March 2022)

• Location: München und Umgebung, Deutschland
• Duration: Aug 2016 to Feb 2022
• Description: EXPERTISE I played a strategic role in driving business growth, opening new doors at existing accounts and win new logos: • Inbound and outbound engagement in Enterprise and Public sector • Develop target account strategy and outbound campaigns with Field Marketing, Field Sales and partners for the Contact Center industry • Drive attendance to events and demonstrate real impact at trade shows like CCW • Identify and manage small and medium Entreprise partners • Help progress opportunities, handle project upsells and renewals • Coordinate evaluations and run full cycle sales deals up to 100K USD for Enterprise STT/TTS licenses • Keep up with Nuance offering, Contact Center and Omnichannel Engagement market trends • Process improvement and mentoring

KEY SUCCESS • Continuously generated above 14 M USD yearly pipeline • Jointly closed Multi-Million USD Booking • Exceeded my target by 120-160% over the years

NUANCE portfolio: ENTERPRISE: Seamless Omnichannel Customer engagement incl. Conversational AI, Live Chat, Virtual Assistants, Analytics, Voice Biometrics for secure authentications and Fraud prevention, automated dialogs for contact centers (IVR), efficient routing, NLU and more HEALTHCARE: Helping Physicians and Nurses to simplify their documentation process, providing efficient workflow with speech recognition

Inside Sales Manager at TouchCommerce (acquired by Nuance)

• Location: München und Umgebung, Deutschland
• Duration: Jan 2015 to Jul 2016
• Description: Through omnichannel online engagement, TouchCommerce, purchased by Nuance enhanced the online experience for its clients, thus increasing sales, retention rates, and the overall customer experience.

EXPERTISE My main role was to identify potential accounts and unlock new opportunities: • Cold prospect new logos within the Fortune 500 companies in EMEA • Organise a yearly customer summit

KEY SUCCESS • Continuously overachieved my target setting up meetings with top target accounts in FiServ/Telco/Retail/Automotive/Travel • Enable the win of new logos with recurring revenue

Internal Sales Representative at ARM

• Location: Vaterstetten
• Duration: Apr 2007 to Aug 2014
• Description: ARM Holdings is the world’s leading semiconductor IP supplier whose partners have shipped more than 60 billions Systems on Chip (SoCs).

EXPERTISE My main role was to develop new business relationships and focus on customer and partner requirements to maximise ARM’s business in the EMEAI region:

• Support Field Sales with their accounts, regions and opportunities incl. legal requests • Inbound lead management for IPs, trainings and Software Development tools • Outbound pro-active selling for accounts (Quotations and S&M renewals) • Process improvement measures and promotion actions • Stay up to date on the latest ARM technologies and Business Model • Organise yearly ARM Technical Symposium – Europe in Paris, with our 40 international partners • Plan and manage sales workshops for Central and Eastern Europe

KEY SUCCESS Top performer - Generating closed-won opportunities for IPs (Intellectual Property), trainings and software development tools >2 Mio USD per year and jointly drove successful EU Tech symposium

Executive Assistant to the Sales and Marketing Director at Morgan Advanced Ceramics Sales B.V.

• Location: Unterföhring
• Duration: Dec 1999 to Mar 2007
• Description: Provide active support to the Managing Director i.e. budget planning and forecast, implementation of sales strategies, presentations for the board, monthly reports, organisation of events, staff recruiting, communication in a multicultural environment at all levels