Kir***yot

Chief Operating Officer

Education

Symbiosis institute of Management Studies

Symbiosis institute of Management Studies (2000 - 2004)

  • Degree: Master; Diplome; Masters; BA; Diploma
  • Field of Study: International trade; Finance; Control; Psychology; Computer Applications
  • Description:

Skills:

Customer Relationship Management (CRM), Corporate Communications, Business Relationship Management, Backend Operations

Work Experience:

Chief Operating Officer at Scalin Service Pvt Ltd

  • Location:
  • Duration: 2025-02 to Present
  • Description:

Branch Head at US Logistics at TransJet Cargo Pvt. Ltd. (Asia)

  • Location:
  • Duration: 2024-06 to Present
  • Description:

Operations Manager at Whizamet Services

  • Location: Mohali district, India
  • Duration: 2023-03 to 2024-01
  • Description:

Operations Manager at Alorica

  • Location:
  • Duration: 2021-12 to 2022-12
  • Description:

Assistant Customer Service Manager at Teleperformance

  • Location: Mohali district, Punjab, India
  • Duration: 2020-03 to 2021-02
  • Description:
AI Resume Analysis

Candidate Intelligence Report

AI-powered analysis from the perspective of a US hiring director — evaluating career continuity, growth trajectory, and role fit.

Career Continuity & Risk Assessment

Employment GapLow

Short gaps between roles (e.g., late 2022 to early 2023 and early 2024) are within typical recruitment cycles; no extended unemployment observed.

Industry ConsistencyMedium

Career spans BPO/customer service and logistics/operations; while related to operations, the multi-industry shifts introduce medium risk for role-specific depth in a single sector.

Tenure StabilityMedium

Earlier roles show roughly 1-year tenures; recent positions indicate longer commitments, but overall tenure stability is evolving rather than consolidated.

Education-Career MatchLow

Management education aligns well with COO/Operations responsibilities; supplementary credentials (Yellow Belt) and revenue-improvement projects strengthen fit.

Career Growth Curve

Assistant Customer Service Manager Entry
Teleperformance
2020-03 to 2021-02
Operations Manager ↑ Promoted
Alorica
2021-12 to 2022-12
Operations Manager Lateral
Whizamet Services
2023-03 to 2024-01
Branch Head - US Logistics ↑ Promoted
TransJet Cargo Pvt. Ltd. (Asia)
2024-06 to Present
Chief Operating Officer ↑ Promoted
Scalin Service Pvt Ltd
2025-02 to Present
Assessment: Kiran demonstrates a consistent upward arc in operations leadership, expanding from front-line management to regional leadership and now C-suite oversight. The mix of CRM, customer service, and logistics experience, paired with process-improvement training, positions them well for senior operational leadership in global markets; potential relocation or visa considerations should be evaluated for US opportunities.

Best-Fit Roles (Top 5)

1

Chief Operating Officer - Global Operations94% fit

Current COO experience with multi-organization leadership, revenue enhancement projects, and CRM/operational optimization makes them an immediate fit for global operations leadership.

2

Vice President of Operations - Logistics & Customer Experience92% fit

Proven track record across logistics and customer service operations with cross-functional coordination and backend process improvement.

3

Director of Global Operations90% fit

Strong operational governance experience and ability to scale processes across regions; aligns with strategic operations oversight.

4

Head of Global Customer Operations88% fit

Combines CRM, corporate communications, and service delivery leadership to optimize customer outcomes at scale.

5

Senior Director of Operations - Enterprise Services85% fit

Solid progression in operations leadership with potential to drive efficiency, service quality, and revenue initiatives for large client engagements.

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