Luc***dor

Emotional Intelligence, Resiliency, Intellectual, Critical Thinking

Chief Executive Officer at GLOBAL-DINING, INC. OF CALIFORNIA

• Location: Los Angeles Metropolitan Area
• Duration: 2022-03 to Present
• Description: Defined ambitious organizational goals, driving the achievement of short- and long-term outcomes. Recruited, trained, and led a growing team of customer-focused professionals to execute strategic initiatives. Oversaw marketing, sales, operations management, customer service, and culinary professionals. Owned responsibility for P&L management, investment planning, and new location openings. ➤ KEY ACCOMPLISHMENTS • Developed an incentive program for all employees, rewarding 5-star reviews that included the specific names of staff members, resulting in improvements to the end-to-end customer experience. • Traveled to Italy to find new Chefs; screened 800+ applicants, held 100+ interviews, and hosted 10+ tastings in less than 3 weeks. Hired and brought back two Chefs with experience working at Michelin Star restaurants. • Owned responsibility for all elements of a new Italian restaurant, Settecento - Grand Opening January 24th 2025

Member Board Of Directors at Global Dining Inc.

• Location: Tokyo, Japan
• Duration: 2021-03 to 2024-03
• Description: Propelled sales after overcoming significant challenges stemming from inconsistent employee training and inadequate customer service. Designed and implemented a standardized training program for all restaurant positions, including improvements to employee onboarding and performance management. Created a hospitality contest to incentivize employee engagement.

Chief Marketing Officer at Global Dining Inc.

• Location: Tokyo, Japan
• Duration: 2021-03 to 2024-03
• Description: Led the development and execution of global strategic integrated marketing initiatives to drive consumer demand, increase brand awareness, and deliver sustainable sales for the future. Championed a tactical approach to elevate the identity of multiple restaurants, specifically focusing on digital marketing and online growth. Maximized the ROI of efforts through data analysis and metric tracking.

Chief Operating Officer at GLOBAL-DINING, INC. OF CALIFORNIA

• Location: Santa Monica, California, United States
• Duration: 2020-01 to 2022-03
• Description: Generated surges in new and repeat business after spearheading enhancements to operations management, team performance, and food quality. Aligned strategic planning, resource allocation, cost controls, and restaurant management with revenue objectives. ➤ KEY ACCOMPLISHMENTS • Raised profitability despite the COVID-19 pandemic by introducing innovative methods to provide a positive customer experience. Adhered to legal restrictions while implementing outdoor seating, live DJs, and to-go menus. • Transformed restaurant operations by hiring a new Chef from Sicily, implementing quarterly 1-on-1 meetings with staff members, increasing standards and expectations for customer service, and training general managers.

General Manager at Global Dining Inc.

• Location: Tokyo, Shibuya
• Duration: 2010-07 to 2017-02
• Description: Achieved company objectives in sales, service, and quality by fostering a positive and productive work environment. Implemented weekly meetings with the leaders of each department to establish short- and long-term goals. Increased sales and profitability after developing staff reward programs, identifying team members with potential for career growth/leadership positions, and evaluating and retraining all staff members.