Yi-***Liu
Education
National Taichung University of Science and Technology (2006 - 2010)
- Degree: Bechelor
- Field of Study: Department of Applied Japanese
- Description:
Skills:
Coaching, Customer support, Customer relationship, Customer management
Work Experience:
Certified Chinese teacher at Taipei Language Institute - TLI
- Location: 台灣 臺北市
- Duration: 2024-09 to Present
- Description:
Customer Service Associate at KOKEN GLOBAL SYSTEM CO., LTD
- Location: 台灣 臺北市
- Duration: 2023-06 to 2024-09
- Description: Experienced in handling calls and resolving service, product, promotion, and billing inquiries. Proficient in transferring funds across platforms, dedicated to meeting individual customer needs, and skilled in promptly addressing customer concerns.
SCOUT Team Member at Indeed
- Location:
- Duration: 2019-12 to 2023-05
- Description: Localized English jobs/companies’ information into Japanese. Collected, analyzed, and confirmed 45 data/min are true or false for database backup. Designed banners and UI wireframes to increase potential Japanese 1000+ users to sign up.
General Research Team Member at Indeed
- Location: work remotely
- Duration: 2017-06 to 2019-12
- Description: Validate and analyze data entries at 45 per minute, ensuring accurate database backups. Design impactful banners and UI wireframes to boost user sign-ups in Traditional Chinese markets. Localize English job postings and company information into Traditional Chinese, enhancing accessibility and engagement.
Project planner, BD at Chatwork
- Location: Taipei, Taiwan and Tokyo, Japan
- Duration: 2016-07 to 2017-06
- Description: Supported and organized press conferences, magazines, and IT/business media. Conducted weekly retargeting and follow-up promotions using Google Analytics data. Increased Facebook followers by 3,000 and achieved 150 TA through online sales in 3 months. Localized over 2,000 Japanese characters per article into Traditional Mandarin for the official blog. Planned and organized business-matching community events and rewritten press releases on the official website.
Candidate Intelligence Report
AI-powered analysis from the perspective of a US hiring director — evaluating career continuity, growth trajectory, and role fit.
Career Continuity & Risk Assessment
The candidate has an uninterrupted work history from 2016 to present with successive roles in related fields, indicating strong continuity.
Career spans education, customer service, localization, and PM-adjacent activities. The core trajectory shows cross-functional and tech-adjacent work, but long-term focus on a single industry stream is not strictly maintained.
Most roles are 1–4 years in length, with several short stints. This suggests adaptability and exploration but warrants clarification on long-term commitment to a given function.
BA in Japanese and cross-cultural experience align with localization, education, and cross-border collaboration. PM-specific qualifications are less explicit, though transferable skills support PM-related roles.
Career Growth Curve
Best-Fit Roles (Top 5)
Junior Project Manager - IT/Tech (Global/US market)98% fit
Strong PM interest evidenced by Chatwork BD experience, cross-functional coordination, data analytics exposure, and language capabilities that support global stakeholder communication.
Localization Program Coordinator / Project Manager96% fit
Direct alignment with localization work (Japanese/Traditional Chinese), UI/wireframe experience, and cross-cultural collaboration, complemented by PM-oriented responsibilities.
Customer Success Manager - Tech / SaaS90% fit
Extensive customer service background, multilingual communication, and hybrid PM/coordination skills to drive product adoption and client satisfaction.
Training & Development Coordinator / Language Programs Manager85% fit
Teaching background and language proficiency enable program design, delivery, and facilitator roles in global teams or edtech environments.
Business Development Coordinator / International Partnerships Associate82% fit
Past BD exposure at Chatwork plus cross-border collaboration skills support partnership outreach and alliance activities.
Related Sourcing Channels
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