Nee*** R.

Finance, Annual Budgeting, Credit Cards, Unsecured Loans

Co-Founder at Stealth AI Startup

• Location:
• Duration: 2024-11 to Present
• Description:

Managing Director: Strategy Digital & Innovation at Wells Fargo

• Location: Bengaluru, Karnataka, India
• Duration: 2023-11 to 2025-03
• Description: Strategy Digital and Innovation (SDI) group, plays a critical role in designing and building digital products and capabilities across our global business lines. The expertise of the SDI team has strategically positioned Wells Fargo for the digital future, delivering cutting-edge and engaging digital products & services.

Senior Vice President: Strategy Digital & Innovation at Wells Fargo

• Location: Bengaluru, Karnataka, India
• Duration: 2021-01 to 2023-10
• Description: Established the SDI group as a greenfield initiative for the region in 2021. The team aspired to develop advanced digital product capabilities for the bank from this region.

Head of Digital Platforms & Capabilities - Wealth and Personal Banking at HSBC

• Location: Singapore
• Duration: 2018-03 to 2020-12
• Description: Future proofed digital platforms mobile banking apps, internet banking, security platforms, to enhance our service offerings and customer engagement. • Driving Mobile App Innovation: Led the development and launch of a new native mobile app for iOS and Android, replacing a legacy hybrid solution. Directed the integration of 20+ key everyday banking features for the MVP, effectively managed the backlog, and secured global stakeholder buy-in for ongoing enhancements and delivery. • Optimizing Digital Assets: Engineered the seamless integration of cards, payments, transactional banking, and loan services into our digital platforms. Chaired the platform steering committee, resolved competing digital priorities, and achieved a milestone of over 100 services while decommissioning outdated legacy systems. • Enhancing Industry Presence and Compliance: Actively represented our institution in industry payments steering committees and collaborated with the Monetary Authority of Singapore (MAS). Successfully introduced real-time payments in both app and internet banking, boosted peer-to-peer payment adoption, and increased overall usage. • Boosting Mobile Engagement: Quadrupled mobile app usage and doubled average engagement time compared to the previous hybrid app. Defined strategic product positioning, established a beta community for user insights, and meticulously analyzed over 400 pieces of feedback to drive improvements. • Modernizing Internet Banking: Orchestrated the release of a responsive, API-based internet banking platform to replace a decades-old monolithic system. Managed the MVP development with 30+ services, refined information architecture, and coordinated parallel systems to ensure a smooth transition. • Revamping Authentication and Identity Management: Overhauled our digital sign-up and login processes to reduce friction and enhance user experience. Conducted comprehensive testing, challenged existing policies, and secured user access.

Senior Vice President: Customer Service Transformation at HSBC Retail Banking and Wealth Management

• Location: Singapore
• Duration: 2016-06 to 2018-02
• Description: Shaping and executing a comprehensive customer experience strategy with a strong emphasis on digital transformation, scalability, and efficiency. • Crafting a Strategic Roadmap: Designed and executed a three-year customer experience strategy for the consumer banking sector, focusing on scaling operations and enhancing digital efficiency. • Enhancing Customer Journey: Led workshops for journey mapping, identifying critical touchpoints, integrating mapping tools, and visualizing customer journeys to significantly improve customer experience. • Advancing Agile Practices: Championed Agile methodologies by organizing and delivering training sessions for the senior leadership team, fostering a culture of continuous improvement and adaptability. • Driving Digital Onboarding: Acted as Product Owner for a new digital credit card onboarding platform, effectively advocating for customer needs, coordinating with regional and global teams, and collaborating closely with technology and engineering partners. • Optimizing Premier Account Onboarding: Conducted workshops focused on leveraging customer propositions and insights to refine business policies and processes, enhancing client interactions and front-line productivity. • Leading Loan Reengineering: Served as the country lead for a comprehensive end-to-end loans reengineering initiative. Established a cross-functional staff council, modernized workflows, updated input quality rules, and realigned tasks and responsibilities to drive service excellence. • Streamlining Mortgage Onboarding: Identified and implemented process improvements in mortgage onboarding, resulting in reduced issuance times for Letters of Intent and increased sales productivity. • Digitizing Service Capabilities: Led the digitization of servicing functions, achieving sustainable annual cost reductions and enhancing operational efficiency.