Nic*** M.

Teamwork, Problem Solving, Communication, Employee Engagement, Interpersonal Skills, Project Performance, Project Plans

Product Operations Manager at Advantive

• Location: United States · Remote
• Duration: Feb 2025 to Present
• Description: As Product Operations Manager, I am responsible for driving operational discipline, rigor, and execution within and across the product organization and working closely with cross-functional teams to help Advantive drive their organic and inorganic business objectives. I report directly to Jim Hansen, Chief Product Officer.

Chief of Staff, Office of the CEO at Touchcast

• Location: United States · Remote
• Duration: Nov 2023 to Feb 2025
• Description: As the Chief of Staff in the Office of the CEO at Touchcast, I worked closely with the founder, Edo Segal. In this role, I served as a strategic advisor, ensuring the seamless execution of key initiatives and the effective communication of the CEO's vision. My responsibilities included facilitating cross-functional collaboration, managing high-priority projects, and providing analytical support to drive informed decision-making. • Lead strategic cross-functional initiatives, ensuring alignment with company goals. • Manage business rhythms, including executive team meetings, operating cadence, and prioritizing workstreams. • Act as a strategic advisor to cross-functional partners, providing insights and recommendations for decision-making. • Improved processes in the OCEO have led to an increase in efficiency by 50%. • Manage the CEO’s incoming and outgoing communications, calendar, and travel itineraries. • Stakeholder relationship management, including members of the Board, investors, customers, and employees. • Research tools and present findings to the ELT, implementing change and driving excellence. • Identify and resolve problems, design solutions, and drive change management initiatives. • Represent the CEO internally and externally. • Manage special projects for the CEO.

Alumni Mentor at Delta Mu Delta - International Academic Honor Society of Business (Official)

• Location: Remote
• Duration: Feb 2023 to Present
• Description: Volunteer career mentor providing mentorship and coaching to Delta Mu Delta members. Specifically, I mentor business graduates entering the workforce for the first time or pivoting their careers to focus on corporate roles.

Chief of Staff / Engagement Manager (Product, Technology, and Marketing) at Andela

• Location: United States · Remote
• Duration: Jul 2022 to Dec 2022
• Description: At Andela, I directly reported to the Chief Product and Technology Officer. I reviewed procedures and implemented new processes to improve communication and employee engagement, establish guidelines and procedures, build relationships, and save money. I assisted with the 2023 budget and headcount forecasts (~$20M), analyzed and recommended training programs and the budget needed for employee development, and reviewed credit card and software spending, finding over $70K in annual savings in the first four weeks. (Laid off) Reference Contacts: Jeremy Johnson (CEO), Mike Starkenburg (CPTO), Pat Rivers (Head of Product Operations).

Founder/Executive Director at Angel Assistance Group

• Location: United States · Remote
• Duration: Aug 2020 to Present
• Description: Angel Assistance Group, LLC, is a niche consulting agency providing executive, career, and life coaching for individuals, either direct pay or company-sponsored. We also offer management and DEI consulting services. As the Founder and Executive Director of Angel Assistance Group, I lead the organization's strategic direction, ensure the effective delivery of our services, and foster partnerships to expand our reach and deepen our impact. • Provide management consulting and DEI consulting services to executives. • Provide 1:1 career and life coaching services. • Lead all aspects of company operations, including finance, marketing, and HR. • Work as a liaison to facilitate discussions on employee satisfaction and implement organizational changes. • Provide confidential advice and guidance to C-level executives across many industries. • Manage all aspects of the business, including financial modeling, data analysis, revenue forecasts, market research, administration, technology, legal, marketing, and sales. • Volunteer mentor for non-profit organizations. Visit our website for more information: www.angelassistancegroup.com