Nik***kas

IT Operations, Solution Architecture, IT Service Management, Business Continuity

CIO / IT Operations Director at edgIT - IT Solutions & Support

• Location: Athens, Attiki, Greece
• Duration: 2014-11 to Present
• Description: ------------------------------------------------------------------------------ Founder & Director | Ongoing ------------------------------------------------------------------------------ As the founder of edgIT, I lead the strategic design and operational execution behind every solution we deliver. I work closely with our customers to align technology with business priorities — creating systems that are not just secure, but efficient, scalable, and resilient. edgIT supports small to mid-sized organizations with high-demand environments — offering infrastructure planning, IT operations support, and cybersecurity that’s rooted in real-world challenges. But I don’t just direct — I build, solve, and lead from the ground up. ▹ I personally oversee our full operations — from Technical Support and Customer Service to Legal Compliance, Vendor Management, and Financial Planning — ensuring both day-to-day effectiveness and long-term scalability. ▹ I design IT security architectures, lead the development of secure storage and backup systems, and drive automation that simplifies processes and reduces risk. ▹ I work hands-on with our customers (typically 10–500 users), advising on infrastructure design, maintaining critical systems, and supporting hybrid environments with direct technical engagement. ▹ I lead the research, design, and deployment of systems for Disaster Risk Reduction, Business Continuity (BCI), and Crisis Management, empowering organizations to remain operational under pressure. ▹ I head all GDPR compliance efforts, including partnerships with the International Association of Privacy Professionals (IAPP) and the implementation of data log prevention technologies. ▹ I manage project budgets, vendor relationships, and strategic technical planning, ensuring that each solution reflects real business value and future readiness.

Business Consultant – Business Development and Client Relations, IT Solutions at Inovean SA

• Location: Athens, Attiki, Greece
• Duration: 2014-07 to 2014-10
• Description: ▹ Evaluated client needs and existing infrastructures to identify any possible leaks and proposed improvements to ensure system and data security.

Managing Director- IT and Technology Solutions – Brand Development and Operations at Inovean SA

• Location: Athens, Attiki, Greece
• Duration: 2013-10 to 2014-06
• Description: ▹ Managed overall company operations including sales, employee development programs, business/client relations and market development activities. ▹ Developed business plans, promoted and established the company’s brand and presence in the Greek market.

Service Delivery Manager – End-User Services & Integrated Communications, PoS, Remote Locations at IBM

• Location: Athens, Attiki, Greece
• Duration: 2012-09 to 2013-07
• Description: ▹ Identified client needs and oversaw the delivery of the services within the context of contracts; established processes to provide consistently high levels of service in a cost-effective manner for technical support to IBM customers. ▹ Established and refined the technical service delivery processes and ensured customers receive the same great experience from the initial stage. ▹ Orchestrated small-scale monthly projects as the Project Manager consisting of forecasting, planning and preparing budgets of each project and supervised a Project Manager for large-scale projects. ▹ Responded to numerous service calls daily through IBMs Call Dispatch Center on End User Services, Integrated Technology Services, remote security issues, CISCO networks (Golden Partner), Systems recovery; managed and controlled risk, planned workflow, approved service/work orders, and delegated tasks. ▹ Developed high-performing teams and leaders in the areas of pre/after sales, customer relations, through continuous training and coaching with the aim to drive and develop new business/solutions. ▹ Designed cost-effective technology solutions for clients and developed advanced implementation methods that have been adopted as best practices by IBM.

Service Delivery Manager – Wintel Systems – Mid/High End Storage, Help Desk, Technical Call Dispatch at IBM Hellas SA

• Location: Athens, Attiki, Greece
• Duration: 2006-05 to 2012-09
• Description: ▹ Identified client needs and oversaw the delivery of the services within the context of contracts; established processes to provide consistently high levels of service in a cost-effective manner for technical support to IBM customers. ▹ Established and refined the technical service delivery processes and ensured customers receive the same great experience from the initial stage. ▹ Orchestrated small-scale monthly projects as the Project Manager consisting of forecasting, planning and preparing budgets of each project. ▹ Managed and coordinated the Service Delivery of the WIntel platform, Helpdesk, Technical Call Dispatch and e-Business. ▹ Led a team of IT professionals in the areas of Service Delivery, Pre/Post Sales Support, as well as proposal preparation, and designing solutions. ▹ Responded to numerous service calls daily through IBMs Call Dispatch Center on End User Services, Wintel Server & Storage, Systems recovery and BCRS (Business Continuity and Recovery Services); managed and controlled risk, planned workflow, approved service/work orders, and delegated tasks. ▹ Developed high-performing teams and leaders in the areas of pre/after sales, customer relations, through continuous training and coaching with the aim to drive and develop new business/solutions. ▹ Designed cost-effective technology solutions for clients and developed advanced implementation methods that have been adopted as best practices by IBM.