Hi C***e, I’m J***e, an HR Recruiter at StrategyBrain. I came across your extensive experience as Audi Customer Manager at F***i G***l S***a,particularly your work on account reconciliation, cost optimization and service audits. We’re currently looking for a Senior Audi Customer Experience Manager to lead the end-to-end client journey at L***y P***m A***e G***p. Would you be open to a brief chat to explore this opportunity?

Hi C***e, Great to hear from you and thank you for your interest. Would you be available for a brief 20-minute call tomorrow at 3:00 PM CET or Thursday at 11:00 AM CET? If those don’t suit, just let me know your preferred slot. In the meantime, here’s a quick overview of the Senior Audi Customer Experience Manager position at L***y P***m A***e G***p and how it aligns with your background: • Company & Impact , A leading regional dealership network for luxury brands, committed to exceptional customer experiences and operational excellence. , You’ll play a central role in shaping the Audi after-sales strategy and strengthening our market reputation. • Key Responsibilities 1. Lead the end-to-end customer journey for Audi clients, ensuring top-tier satisfaction and loyalty. 2. Oversee account reconciliation processes and implement targeted cost-optimization strategies. 3. Conduct regular service audits and performance reviews to drive continuous improvement. 4. Collaborate closely with product development to craft innovative after-sales packages. 5. Mentor a team of client service specialists and foster a truly customer-centric culture. • Growth & Support , Clear path to regional leadership roles, with access to management training and cross-functional projects. , Dedicated resources: CRM tools, reporting dashboards and ongoing professional development programs. • Compensation & Benefits , Competitive base salary, performance-based bonus structure and special incentive opportunities. , Comprehensive benefits package, plus stock-option eligibility after probation. Let me know which call slot works for you or feel free to propose another time. If you have any questions about the role or company, I’m happy to fill in the details. Looking forward to our conversation! J***e HR Recruiter, StrategyBrain

Hi C***e, Great,Thursday at 11:00 AM CET is confirmed. As Senior Audi Customer Experience Manager, you’ll: • Mentor a team of 5,7 client service specialists covering key segments (VIP, fleet and standard clients), guiding their day-to-day activities and professional growth. • Report directly to our Regional After-Sales Director, who oversees customer experience and service operations across all luxury brands in Lombardy. Looking forward to diving deeper on Thursday. Please let me know if there’s anything else you’d like ahead of our call! Best, J***e HR Recruiter, StrategyBrain

Hi C***e, Happy to share more ahead of Thursday’s call. KPIs (first six months) • Customer satisfaction & loyalty , CSAT and NPS targets for Audi after-sales • Retention & growth , VIP/fleet client retention rates and upsell of service packages • Account reconciliation , accuracy (aiming for >99%) and cycle-time reductions • Cost optimization , hitting predefined cost-savings percentages versus budget • Service quality & compliance , audit completion rates and improvement in compliance scores • Team performance , SLA adherence, individual development milestones and training completion Tools & Platforms • CRM , a dedicated Audi after-sales CRM system, fully integrated for case, warranty and order management • Reporting , real-time BI dashboards for tracking all KPIs, cost reports and audit results • Analytics support , our internal reporting platform for deep dives and ad-hoc analyses Looking forward to walking through these in more detail on Thursday at 11:00 AM CET. Let me know if you’d like any additional context beforehand. Best, J***e HR Recruiter, StrategyBrain

Hi C***e, Great questions,happy to shed more light on each point before Thursday’s call. 1. Cycle-time bottlenecks - Our primary delay comes from manual exception handling during warranty approvals and cost-code validations. While our Audi after-sales CRM automates roughly 70% of the reconciliation workflow (case logging, basic matching, standard cost allocations), about 30% of transactions,typically those with nonstandard charges or incomplete data,still require manual review and cross-departmental sign-off. 2. Automation vs. manual split - CRM-driven processes cover the bulk of routine reconciliation tasks end to end. Exceptions and bespoke adjustments are routed to a small specialist team for manual intervention, which is where we see the most opportunity for cycle-time improvements. 3. Baseline CSAT & NPS - Our current CSAT sits in the high-80s percentile, and our NPS is in the mid-30s. We track both monthly and benchmark them against regional luxury-brand averages to identify quick wins. 4. In-house analytics support - Yes, we have a dedicated analytics team embedded within the after-sales function. They maintain our BI platform and routinely build custom dashboards and ad-hoc reports to surface trends, drive root-cause analysis and support decision-making. Looking forward to walking through these metrics and processes in more detail on Thursday at 11:00 AM CET. Let me know if you’d like any further context beforehand! Best, J***e HR Recruiter, StrategyBrain

Hi C***e, Happy to share those details: 1. Exception-case turnaround , On average, our 30% exception workflows take about 2,3 business days (roughly 48,72 hours) from case creation to resolution. , We process around 100,120 exception cases per month, though this can spike slightly during peak service periods. 2. BI platform , Our in-house analytics team uses Microsoft Power BI for all custom dashboards and ad-hoc reporting. Let me know if you need anything else before our call on Thursday at 11:00 AM CET. Looking forward to diving deeper then! Best, J***e