Hello D***e, I’m J***e from StrategyBrain. I came across your profile and was impressed by your leadership as Owner of V***n. We’re currently partnering with G***p to hire a Regional Operations Manager, Beauty & Wellness, overseeing multiple salon locations on the East Coast. Would you be open to a brief conversation about this opportunity? Looking forward to your thoughts. J***e

Hi D***e, Great to hear from you,and congratulations on building V***n since 2017. I think you’ll find the Regional Operations Manager, Beauty & Wellness role at G***p a strong match for your leadership and multi-tasking experience. In this position you would: • Oversee daily operations and brand standards across multiple East Coast salon locations • Develop and execute sales/marketing initiatives to boost revenue and client loyalty • Lead recruitment, training and ongoing development for salon teams • Manage budgets, analyze P&L and drive operational efficiencies • Champion a culture of excellence and continuous improvement Why this role is compelling for you: • Career trajectory: Clear path to senior leadership (Director or VP of Operations) as G***p continues its expansion • Impact: You’ll shape process improvements and service quality across 25 locations, influencing overall growth strategy • Support: You’ll partner with our centralized marketing, training and analytics teams, plus a competitive salary and bonus structure Does this overview sound in line with what you’re looking for? I’d love to dive deeper on a quick 15- to 20-minute call. Are you available Tuesday or Wednesday afternoon? Let me know what works for you, or feel free to share any initial questions! Best, J***e HR Recruiter, StrategyBrain

Hi D***e, Great questions. In this role you’ll oversee all 25 East Coast salons, with each Salon Manager reporting directly to you. You’ll be responsible for their performance, staffing, service quality and client experience, while partnering closely with our centralized marketing, training and analytics teams for support. On the budget side, you’ll own the P&L for your entire region,setting and managing operating expenses, staffing allocations and local marketing spend within the annual guidelines. You’ll have full autonomy to optimize those budgets month-to-month, working with our finance team on forecasting and with senior leadership only for larger capital investments. Wednesday at 2pm works perfectly,I'll send over a calendar invite for a 20-minute call. Looking forward to diving deeper! Best, J***e HR Recruiter, StrategyBrain

Hi D***e, Great question,here are a few of the top priorities we’d look to you to tackle in your first 90 days, along with how we’d gauge success: 1. Service consistency & brand standards • Pain point: Variability in client experience and retail penetration across the 25 locations • 90-day goal: Complete a rapid audit of each salon’s service delivery, identify the top three gaps, and roll out at least two standardized process improvements (e.g., revised check-in protocol, upsell scripts). Success measured by achieving 90% compliance in mystery-shop scores and a 5% lift in retail conversion in those pilot salons. 2. Underperforming locations • Pain point: A handful of salons are lagging on revenue and client retention • 90-day goal: Develop a targeted turnaround plan (staffing adjustments, local promotions, manager coaching) and implement it in the bottom 10% of locations. Success measured by reducing the revenue gap by at least 10% and improving rolling 30-day client retention by 8%. 3. Team engagement & training • Pain point: Inconsistent training uptake and uneven team morale • 90-day goal: Launch a regional “Best Practices” series,combining in-person workshops and digital micro-learning,to upskill salon managers and senior stylists. Success measured by 100% participation in the first cohort and a 15% increase in our quarterly manager leadership survey scores. 4. Budget optimization & forecasting • Pain point: Monthly P&L variances and uneven marketing ROI • 90-day goal: Implement a streamlined financial dashboard for tracking key expense categories and local marketing investments. Success measured by reducing month-end P&L variances to under 2% and improving average local marketing ROI by 10%. By the end of 90 days, you’ll have laid the groundwork,a clear operational playbook, initial revenue lift in underperformers, elevated service quality, and a more engaged region. From there, we’ll set quarterly targets to build on these wins. Looking forward to diving deeper on Wednesday at 2pm! Best regards, J***e HR Recruiter, StrategyBrain

Hi D***e, Great questions. For the rapid salon audit, we do have a starter framework built by our training team,it covers core brand standards (service flow, retail displays, cleanliness, upsell scripts, etc.). Think of it as a launching pad: you’ll use it to speed up your initial visits, then refine or expand on it based on the nuances you spot across the 25 locations. If there are gaps you’d like to fill or entirely new metrics you believe are critical, we’d welcome you to evolve the process. On the analytics side, our finance team leverages Power BI for the regional P&L dashboard, pulling live data from both our POS and accounting systems. We also keep Excel-based models for deep-dive analyses, but your day-to-day view and reporting will be through Power BI. If you prefer Tableau or have custom visualization needs, there’s room to discuss integrating those tools down the road. Looking forward to digging into this (and more) on Wednesday at 2 pm. Let me know if anything else comes up beforehand! Best, J***e

Hi D***e, Great questions,here are a couple of the core metrics you’ll see in our audit framework: 1. Retail Penetration Rate • Definition: % of clients who purchase at least one retail item after service • Current baseline: ~30% region-wide; 90-day goal = +5% • Adaptability: You can break this out by service category, time of day or client segment as you see fit. 2. Mystery-Shop Compliance • Definition: A 20-point checklist covering greeting, service flow, upsell scripting and checkout experience • Current average: 82%; target = 90% in pilot locations • Adaptability: Feel free to add new checkpoints (e.g., digital booking mentions, product demo quality) or weight items differently. On the Power BI side, you’ll have direct writer-level access to our live POS feed via the central data warehouse. The analytics team manages the ETL pipelines, but once data is available in Power BI, you can build, modify and schedule any custom dashboard you need. For schema changes or new data sources, you’ll partner directly with the analytics leads,no unnecessary gatekeeping. Looking forward to diving deeper on Wednesday at 2 PM. Please let me know if there’s anything else I can send you beforehand. Best, J***e HR Recruiter, StrategyBrain