Hi I***n, I’m J***e, an HR recruiter with StrategyBrain. I came across your profile and was really impressed by your leadership as IT Director at P***k,especially your work managing multi-site corporate IT services, 3 data centers and 600+ servers, plus driving IT security and virtualization initiatives. We’re partnering with C***e I***l, a fast-growing global cloud services provider, to find a Director of Global IT Infrastructure and Operations. This role would tap directly into your experience building infrastructure strategy, overseeing 24/7 data center and virtualization environments, and leading security and risk programs worldwide. Would you be open to a brief chat to see if this aligns with your career goals? I’d love to share more details.

Hi I***n, Great to hear this role resonates with your background. Here’s a quick overview of C***e I***l and the Director of Global IT Infrastructure & Operations position: 1. Company & Team - C***e is a fast-growing global cloud services provider supporting enterprise clients across Europe, Asia and the Americas. We’re known for cutting-edge virtualization technology, a strong security culture and a collaborative environment that fosters continuous learning. 2. Role & Responsibilities - Develop and execute a global IT infrastructure strategy to support business growth and ensure high availability across multiple regions. - Oversee design, implementation and maintenance of data centers and virtualization environments, managing 24/7 operations,perfectly aligned with your experience running multi-site data centers and 600+ servers at P***k. - Lead IT security and risk management programs (network, endpoint and cloud security), including compliance and disaster recovery planning. - Manage vendor relationships and procurements for hardware, software and cloud services, negotiating contracts and optimizing costs. - Mentor and guide regional IT teams to ensure consistent service delivery and professional development. 3. What’s in It for You - A highly strategic, visible leadership role with opportunity to scale global infrastructure. - Competitive compensation package, performance-based bonus and potential equity. - Full support from executive leadership and dedicated teams to execute your vision. Would you be available for a 20- to 30-minute call this week to dive deeper? I’m free Tuesday or Wednesday morning your time,let me know what works best, or feel free to suggest another slot. Also, please let me know if there’s anything specific you’d like to discuss in advance.

Hi I***n, Glad Wednesday at 10 AM MSK works,looking forward to our chat. Here’s a high-level snapshot ahead of time: 1. Global IT Team & Reporting - Size & Structure: Approximately 35,40 IT professionals spread across five regional hubs (EMEA, Americas, APAC, LATAM and MEA). - Direct Reports: You’d have three direct reports,Heads of Data Center Operations, Network & Security, and Cloud Services,each leading small teams of engineers and support specialists. Beyond that, you’ll partner closely with regional help-desk managers and site IT leads in key locations. 2. Core Tech Stack - Virtualization: VMware vSphere, KVM/OpenStack - Operating Systems: Linux distributions (RHEL, Ubuntu), some Windows Server environments - Public Cloud: AWS (EC2, S3, VPC), Azure IaaS - Networking & Security: Cisco and Juniper switching/routing, Palo Alto and Fortinet firewalls, global SD-WAN links - Storage & Backup: NetApp SAN/NAS, Veeam for backups - Automation & Monitoring: Ansible, Terraform, Prometheus, Datadog 3. Key Challenges to Tackle First - Unifying monitoring and alerting across data centers and cloud environments to improve uptime and incident response - Rationalizing our global footprint,optimizing capacity in existing data centers while planning hybrid expansions - Strengthening disaster-recovery and compliance frameworks to meet regional regulations - Driving cost efficiencies through centralized procurement and vendor negotiations - Embedding a consistent, high-performance support model and SLAs across all regions These areas align tightly with your P***k experience in multi-site infrastructure, virtualization and security. Happy to dive into any of these points in more detail on Wednesday. Speak soon!

Hi I***n, Great questions. For monitoring and alerting, we centrally use Datadog across all regions for infrastructure, application and network metrics,with Prometheus collectors feeding into our on-prem and cloud environments. Alerts are routed through Datadog’s alerting engine into our incident management platform, where on-call rotations notify the right engineers. SLA adherence (uptime, response and resolution times) is tracked in our ITSM tool (ServiceNow), with region-specific SLA dashboards updated in real time and reviewed in monthly ops-performance meetings. On budget and procurement: you’ll own the technical definition, prioritization and justification for data-center optimizations and hybrid-cloud expansions. Annual OPEX and CAPEX budgets are set at the executive level, but you’ll have sign-off authority on all vendor contracts under your domain up to predefined thresholds. You’ll partner closely with our centralized procurement team and finance stakeholders to run RFPs, negotiate terms and expedite approvals,ensuring you can move quickly on critical infrastructure investments. Looking forward to diving deeper on Wednesday at 10 AM MSK. Let me know if there’s anything else you’d like in advance. Best, J***e

Hi I***n, Great questions,happy to share more detail: 1. SLA Breach Thresholds in ServiceNow - Uptime: 99.95% availability per region, per month. - Incident SLAs by priority: • P1 (Critical): initial response ≤15 min, resolution ≤4 hrs • P2 (High): response ≤30 min, resolution ≤8 hrs • P3 (Medium): response ≤1 hr, resolution ≤24 hrs • P4 (Low): response ≤4 hrs, resolution ≤48 hrs - Breaches are auto-flagged in ServiceNow, aggregated on region-specific dashboards, and reviewed in our monthly ops-performance meeting. We drill into breach counts, root causes and corrective actions, then roll up performance trends to inform our global KPIs,and tie them to both team incentives and continuous-improvement initiatives. 2. CapEx/Opex Sign-off Thresholds - Direct sign-off on vendor contracts up to: • CapEx: $250,000 • OpEx: $150,000 - Anything above those levels routes to CFO/COO approval. You’d work hand in hand with our procurement and finance teams to manage RFPs, negotiate terms and expedite approvals so decisions move at the pace the business requires. Hope that helps,let me know if you’d like to dig into any of this before our Wednesday call at 10 AM MSK. Looking forward to it! Best, J***e

Hi I***n, Great questions. 1. Monthly P1/P2 Breach Rates - P1 (Critical): We average fewer than 1 breach per month (most months are zero). - P2 (High): Typically 2,4 breaches per month. These are usually tied to planned maintenance overlap or third-party service issues, and we focus on root-cause analysis in our ops reviews. 2. Above-Threshold Sign-off Process - Standard cycle: CFO/COO approval generally takes 2,3 business days once all documentation is in. - Expedited path: For truly time-sensitive investments, we flag them as “urgent capex” and can often secure same-day sign-off in collaboration with procurement and finance. Hope that helps. Looking forward to diving deeper on Wednesday at 10 AM MSK,please let me know if you have any other questions in the meantime. Best, J***e