Hi J***a, I came across your profile and was impressed by your extensive experience leading multi-location retail IT operations,especially your current Head of IT role at M***e across Singapore, Malaysia and Hong Kong. I’m J***e from StrategyBrain, and we’re partnering with L***p on a Regional IT Director, Digital Transformation & Infrastructure position. Given your track record driving end-to-end POS, WMS, ERP and e-commerce implementations, I thought this could be a great fit. Would you be open to a brief conversation to explore this opportunity? Best regards, J***e HR Recruiter, StrategyBrain

Hi J***a, Great to hear you’re interested,your track record leading end-to-end POS, WMS, ERP and e-commerce rollouts across SG, MY & HK makes you an excellent fit. Here’s a quick overview of the Regional IT Director, Digital Transformation & Infrastructure role at L***p: • Core Responsibilities , Lead full lifecycle implementations and optimizations of retail IT systems (POS, WMS, ERP, inventory & e-commerce) across Southeast Asia , Define and execute a cohesive IT strategy aligned to business goals, manage budgets and partner with key vendors , Oversee and mentor cross-functional IT teams in multiple countries, driving best practices and operational excellence , Ensure robust network security, database management, infrastructure upgrades and disaster recovery to maintain 24/7 availability , Collaborate closely with commercial and supply chain stakeholders to identify digital transformation opportunities and deliver measurable ROI • Why This Role Matters , You’ll own a critical function in a fast-growing, digital-first retailer with 200+ stores and a thriving e-commerce business , Significant opportunity to shape the technology roadmap and elevate L***p’s omni-channel customer experience , Direct line of sight to executive leadership, with clear career progression into broader regional or global IT leadership • Resources & Support , Dedicated digital transformation budget and experienced project teams , Access to cutting-edge tools, 3rd-party specialists and a culture that prioritizes innovation , Competitive salary package, annual bonus plan and long-term incentives Would you be available for a 30-minute conversation next week? I’m free Tuesday (2nd) at 10:00 AM SGT or Wednesday (3rd) at 3:00 PM SGT. Please let me know which time works best,or feel free to suggest an alternative. In the meantime, is there anything about the role or L***p that you’d like me to expand on? Looking forward to your thoughts. Best regards, J***e HR Recruiter, StrategyBrain

Hi J***a, Great , Tuesday the 2nd at 10:00 AM SGT it is. Here’s a high-level view of the team you’d step into: • Regional IT Leadership (you) , Four Local IT Managers (Singapore, Malaysia, Thailand, Vietnam) reporting directly to you , Each country team (3,4 engineers/analysts) handling infrastructure, applications, service desk and local vendor coordination , Central Program Office: a Program Manager plus specialists in network & security, e-commerce integration and data analytics • Supporting Functions , Dedicated infrastructure engineers for server, network and cloud operations , Application specialists focused on POS/WMS/ERP support and custom enhancements , A small security/DR team ensuring compliance and uptime Biggest Digital Transformation Challenge (First 6 Months) Our top priority is a unified, cloud-based POS & e-commerce platform rollout across all 200+ stores. That means: 1. Migrating legacy in-store systems to a single, real-time platform that ties into WMS/ERP 2. Upgrading network bandwidth and disaster-recovery setups to support continuous availability 3. Aligning local teams and third-party vendors around common rollout processes and training 4. Delivering real-time inventory visibility and reporting to drive omni-channel sales growth This initiative will demand tight cross-country coordination, strong vendor management and clear change-management plans,an ideal fit for your skillset. Look forward to unpacking more on Tuesday. Let me know if there’s anything else you’d like before then. Best regards, J***e HR Recruiter, StrategyBrain

Hi J***a, Thanks for the great questions. For the unified POS rollout, L***p has standardized on Amazon Web Services (AWS) as the core cloud platform. Singapore’s IT team has been running a small AWS pilot for the new POS modules (with two AWS-certified engineers on board), Malaysia is about to complete their foundational training, and Thailand/Vietnam are gearing up with basic cloud workshops this quarter. As for change management, there is already a high-level framework in place , a blend of ITIL-aligned processes and Prosci-inspired change disciplines managed by the central PMO. In this role, you’ll take ownership of that framework regionally: tailoring it to local markets, driving stakeholder engagement, designing training plans and tracking adoption metrics. Happy to walk through the technical deep-dive and governance details on our call next Tuesday at 10 AM SGT. If there’s anything else you’d like me to prep beforehand, just let me know. Best, J***e

Hi J***a, Great questions. Here’s a quick breakdown: 1. AWS Architecture & DR - Compute: EC2 instances (auto-scaling groups) for legacy POS services, with newer modules containerized on ECS Fargate. - Database: Amazon RDS (Aurora MySQL) for transactional data, plus DynamoDB for session caching and real-time lookups. - Storage & Backup: S3 for static assets and daily backups; AWS Backup orchestrates snapshots across regions. - Networking: Each country’s store networks terminate into an AWS Transit Gateway,connected via VPN (Direct Connect in SG/MY) into a VPC with public/private subnets. Route 53 health checks and ALBs manage failover. - DR: Multi-AZ RDS with automated failover; cross-region S3 replication to a secondary AWS region; CloudWatch alarms trigger Lambda-based recovery playbooks. 2. Change-Management Metrics - Onboarding Rate: % of stores live on the new POS each week. - Training Completion: LMS course pass-rates and hands-on workshop attendance by local IT and store teams. - Support KPIs: Ticket volume vs. resolution time in the first 30 days post-go-live. - Adoption Index: Daily active sessions vs. expected transaction volume. - Stakeholder Sentiment: Bi-weekly NPS-style pulse surveys with store managers and regional ops leads. 3. Regional Gaps - Singapore & Malaysia are at ~75,85% training completion and showing healthy adoption. - Thailand & Vietnam lag at ~40,50% completion due to language/localization challenges and fewer on-site workshops. - We’re also seeing lower process adherence in inventory reconciliation workflows, so targeted refresher sessions will be key. Happy to dive deeper on our call Tuesday at 10 AM SGT. Let me know if there’s any other data you’d like us to pull ahead of time. Best, J***e

Hi J***a, Here are the details you asked for: 1. RPO/RTO Objectives - Multi-AZ RDS (Aurora MySQL): 
 • RPO: near-zero (synchronous replication) • RTO: < 2,5 minutes (automated failover) - Cross-region S3 replication: • RPO: up to 15 minutes (asynchronous copy) • RTO: < 60 minutes (data restore and validation) 2. Automated DR Drills • CloudWatch Events trigger a central “DR-Orchestrator” Lambda playbook on a set cadence (quarterly or on-demand). • The playbook: 1. Snapshots key volumes and RDS clusters 2. Launches CloudFormation stacks in the target region (VPC, subnets, transit gateway links) 3. Runs automated smoke tests (connectivity, read/write, application health checks) 4. Executes cleanup and teardown 5. Publishes pass/fail logs to CloudWatch Logs and notifies the team via SNS→Slack 3. Dashboards & Tools for Adoption Index & NPS • AWS QuickSight: a live dashboard pulling CloudWatch metrics (active sessions vs. expected txns), LMS completion rates and ticket-based KPIs for our Adoption Index • Survey Integration: we use a lightweight survey API (bi-weekly NPS pulses) that feeds into the same QuickSight workspace • Distribution: each country team has view-only access to the dashboard in our intranet portal, plus automated weekly email digests and Teams alerts for any off-track metrics Let me know if you’d like us to share the actual playbook code or a sandbox demo ahead of our call. Looking forward to digging deeper on Tuesday at 10 AM SGT. Best, J***e

Hi J***a, Here are the details you asked about: 1. DR-Orchestrator Lambda & CloudFormation rollbacks - The Lambda submits a ChangeSet and then polls DescribeStackEvents. - If it sees a CREATE_FAILED/UPDATE_ROLLBACK_FAILED status, it automatically calls DeleteChangeSet (or issues a StackRollback), captures error details in CloudWatch Logs, updates a DynamoDB run-status table, and sends an SNS→Slack alert. - Once the rollback completes, it cleans up any partial resources and flags the run as failed for manual review. 2. Replication-lag detection & automated failover - RDS: we use the AuroraReplicaLagMaximum metric, with an alarm firing if lag > 5 seconds for two consecutive 1-minute periods. - S3: we push a custom S3ReplicationLatency metric (time since last object copy), with a threshold of 900 seconds. - When either alarm enters ALARM state, EventBridge invokes our failover Lambda to promote replicas and reconfigure DNS via Route 53 health checks. 3. QuickSight dashboards delivery - Dashboards are embedded in our intranet via AWS SSO,powered embedding, so each country team has seamless, view-only access after their SSO login. - We also publish a weekly PDF/email digest of key metrics for stakeholders who prefer a summary. If you’d like a short code snippet or a sandbox demo before our Tuesday 10 AM SGT call, just let me know. Looking forward to diving deeper then! Best regards, J***e HR Recruiter, StrategyBrain