Hi B***t, I’m J***e, an HR Recruiter at StrategyBrain. I was really impressed by your leadership in customer transformation,from G***r’s “customer ease” strategy to driving digital automation and NPS gains at V***S and T***s W***r. We’re partnering with N***e D***l S***s on a Vice President of Customer Experience & Transformation role, and I believe your P&L ownership, team-building skills, and passion for self-serve innovation would be a fantastic fit. Would you be open to a brief chat to explore this opportunity?

Hi B***t, Great to hear you’re interested. Here’s a snapshot of N***e and the VP of Customer Experience & Transformation role: Company Overview • A global digital transformation consultancy of 800+ experts, serving utilities, financial services and consumer clients. • Entrepreneurial, values-driven culture with strong investment in talent development and innovation. Role Highlights • Lead end-to-end CX transformation programs (B2B & B2C), leveraging digital technologies, machine learning and automation,exactly the kind of work you’ve driven at G***r, V***S and T***s W***r. • Full P&L ownership to deliver service excellence, revenue growth and cost efficiency. • Build and mentor cross-functional teams, fostering a customer-centric, high-performance culture. • Partner with senior stakeholders to define transformation roadmaps, ensure regulatory compliance (e.g. FCA SMF-18), and drive measurable improvements in NPS, first-time fix rates and operational metrics. • Oversee integration of new digital channels and third-party partnerships to enhance customer engagement and loyalty. Why You’ll Love It • Significant strategic impact and visibility,shape N***e’s CX offerings globally. • Strong leadership support, dedicated delivery teams, development budget and competitive compensation (bonus + equity). • Clear path to broader executive responsibilities as we scale. Does this overview resonate with what you’re looking for? I’d be happy to jump on a 20-minute call to dive deeper. I’m available: • Wednesday 10:00,11:00 GMT • Thursday 14:00,15:30 GMT Let me know what works best, or feel free to propose another slot. Looking forward to our conversation! Best regards, J***e HR Recruiter, StrategyBrain

Hi B***t, Great questions. The VP role at N***e comes with a competitive base salary, performance-based bonus and equity component. I’m confirming the exact salary band and the details of our hybrid-working policy now and will circle back with you by end of day. I’ve penciled in Wednesday at 10:00 GMT for our chat,does that still work for you? If so, I’ll send a calendar invite. Looking forward to it! Best, J***e HR Recruiter, StrategyBrain

Hi B***t, Thanks for your patience. Here are the details ahead of our call: • Base salary range: £130,000,£150,000 • Annual performance bonus: up to 20% of base • Equity package: meaningful share options to align with N***e’s long-term growth • Hybrid policy: typically two days per week in one of our UK hubs (London, Reading or Bracknell) and three days remote, with flexibility around client site commitments I’ve just sent a calendar invite for Wednesday at 10:00 GMT. Looking forward to talking through the role, your experience and any questions you have. Speak soon! Best regards, J***e HR Recruiter, StrategyBrain