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• Permanent position
• Part time various shift start times (48 hours per fortnight - Monday, Wednesday, Sunday)
• Managers and Administrative Worker Grade 1 Level 1 (HS1)
• Located at The Alfred and occasionally Sandringham Hospital
• Great staff benefits!
  
  

• Demonstrated computer literacy including Microsoft Office Applications (Word, Excel and Email)
  
  

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services
  
  

• Deployments: Successfully deploy the technology in wells, including mobilization, rig-up, rig-down, communications with site personnel and service companies, and ultimately oversee the deployment of the products in each customer's well.
• Travel: Travel extensively throughout Australia, including offshore installations, to support deployments. Flexibility and the ability to manage time away from home are critical.
• Preparation for Jobs: Ensuring that tools, parts, trucks, and critical equipment are checked, cleaned, calibrated, and verified for each job is a natural part of deploying the technology. Taking care of the tools, fixing, cleaning, testing, and refurbishing.
• Communications: Maintain clear, timely, and effective communication with customers, site teams, and internal stakeholders to ensure alignment and successful operations.
• Troubleshooting: Deploying new technology naturally necessitates troubleshooting problems that arise on-site in real-time. You'll be supported by the engineering and operations teams, but the ability to figure things out quickly, improvise and succeed under pressure will be critical to overall job success. The capacity to both anticipate and solve field problems is paramount.
• Product Input & Feedback: Provide feedback and ideas on improving the product, technology, and operational processes to increase efficiency, quality, and scalability of the overall business. Feedback from the field is critical and will be incorporated directly into the engineering team to improve existing and future products.
• Flexible role scope: There will be a wide assortment of standard and not-so-standard tasks that you'll be expected to complete, both inside and outside the typical field deployment umbrella. The role encourages entrepreneurial mindset, where every task either big or small is valued and contributes to individual growth and success.
  
  

• Wireline/Logging Experience: Experience deploying other logging technologies using wireline, tractor, coil, and various other deployment methods.
• Located or willing to relocate near Toowoomba, QLD: Extensive experience working with local operators and service companies is a must.
• Oil Field Service Experience: General experience with downhole equipment, well construction, completions etc., would be another important asset.
• Technical Background: A technical or engineering background would be helpful in better understanding the technology and how it works; however, it is not a hard requirement.
• Career-Focused: If you're looking to work hard, advance your career, and get paid well while learning about downhole imaging, you've come to the right place.
• Ability to Travel: The successful candidate must have willingness and ability to travel extensively and manage extended periods in the field.
• Growth Potential & Career Advancement: DarkVision is experiencing rapid growth with various new technologies, products, and markets. There are significant opportunities for increased responsibility, pay and career advancement as the company continues expanding its staffing, product lines, technologies, and operations.
• Technology Enthusiast: DarkVision works on some very new, innovative, and complex technologies. We also leverage all kinds of the latest tools and technologies across our business (we are, after all, a technology company that happens to be in the oil field service business). The desire to learn, play with and embrace new technologies and software systems is part of being a DarkVision employee.
• Communication Skills: Excellent interpersonal and communication skills, capable of articulating technical issues diplomatically.
• Sense of Humour: Alignment with DarkVision's culture, which values a sense of humor and a collaborative, informal work environment.
  
  

• Competitive salary or Higher (Top $ for top talent)
• Fulltime role
• Full benefits
• Competitive vacation allowance
  
  

• Strong Backing: Supported by Koch Industries - North America's largest privately held company, and actively work with top-tier operators across North America.
• High Caliber team: Our team is made up of talented, intelligent, and hardworking people. If you're an 'A' player, you'll enjoy the intellectually stimulating, challenging and respectfully competitive atmosphere.
• Growing Quickly : We are launching several new product lines and, as a result, have more than doubled our headcount over the last year.
• Lots of Opportunities : DarkVision is opening offices globally, and with rapid growth comes expanding opportunity.
  
  

• Define and execute the strategic operational lifecycle for Nine’s Digital Archive across broadcast and publishing.
• Act as the ultimate custodian for metadata governance, schema strategy, and end-to-end digital content rights.
• Lead the adoption of AI-powered tools for automated logging and enrichment while maintaining "human-in-the-loop" quality standards.
• Collaborate with Product, Engineering, and Data Science teams to ensure archival pipelines are technically robust and cost-efficient.
• Navigate complex legal frameworks to clear digitised content for commercial use and multi-platform distribution.
  
  

• 12+ years of experience in media operations, digital asset management (DAM/MAM), or senior leadership fields.
• Technical mastery of cloud infrastructure and the practical application of AI/ML in content workflows.
• Executive-level acumen with the ability to influence C-suite stakeholders and articulate complex operational strategies.
• Proven experience in organisational design and change management within a high-performance culture.
• Deep knowledge of various broadcast and publishing formats, combined with a passion for preserving media history.
  
  

• 18 weeks paid parental leave with no distinction between primary and secondary carers.
• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads.
• Annual gift voucher for Stan subscription.
  
  

Job Title: DevOps Engineer

📍 Location: Sydney & Melbourne

💼 Employment Type: Full-Time

🕒 Experience Required: 12+ Years

Role Overview

We are seeking an experienced DevOps Engineer responsible for designing, implementing, and maintaining CI/CD pipelines, cloud infrastructure, automated deployment processes, and monitoring systems. The role focuses on enabling seamless collaboration between development and operations teams to ensure high system reliability, scalability, and faster delivery cycles.

Key Responsibilities

• Design, build, and maintain CI/CD pipelines (Jenkins, Azure DevOps, GitLab CI, GitHub Actions)
• Deploy and manage cloud infrastructure on AWS, Azure, or GCP
• Automate infrastructure provisioning using Terraform, ARM, CloudFormation, Ansible
• Containerize applications and manage Docker & Kubernetes (AKS, EKS, GKE)
• Implement logging, monitoring, and alerting (Prometheus, Grafana, ELK/EFK, Splunk, CloudWatch)
• Ensure system availability, scalability, and performance
• Implement DevSecOps best practices (secrets management, access control, vulnerability scanning)
• Troubleshoot production issues and conduct root cause analysis
• Maintain documentation for infrastructure and deployment processes

Required Skills & Qualifications

• Bachelor’s degree in Computer Science / IT / Engineering
• 6+ years of hands-on DevOps or Cloud Engineering experience
• Strong expertise in CI/CD pipelines
• Strong cloud experience (AWS / Azure / GCP)
• Kubernetes & Docker expertise
• Infrastructure as Code (Terraform preferred)
• Strong Linux administration and scripting skills
• Experience with monitoring & observability tools
• Proficiency in Git and branching strategies
• Strong troubleshooting and performance optimization skills

• Sharing a cuppa and talking through the day’s recovery goals
• Helping someone practice budgeting, cooking, or transport planning
• Supporting a person in distress with empathy and calm
• Celebrating a small but powerful win (like attending a group activity)
• Logging notes, chatting with your team, or attending a learning session
• Supporting a resident’s family to understand how to walk the recovery journey with them
  
  
  

• Has a Cert IV in Mental Health, Community Services, or similar—and experience in mental health
• Is emotionally intelligent, calm under pressure, and values teamwork
• Can support someone through a tough moment, not just a task
• Understands (or wants to learn) recovery-oriented practice
• Has a current driver’s licence and relevant checks (see below)
• Lived experience of recovery (as a consumer, carer or family member) is especially valued here.
  
  
  

• Cert IV in a mental health or similar and previous experience
• National Police Clearance (under 6 months old)
• Working With Children Check
• First Aid & CPR (HLTAID011, HLTAID010, HLTAID009)
• Valid driver’s licence
  
  
  

• Living and breathing recovery
• Being brave and exploring
• Listening deeply and learning
• Putting people first
• Being passionate about inclusion and belonging
  
  
  

• Meaningful work, every single day
• Flexible shift patterns—because life happens
• Salary packaging up to $18,640 (boosts your take-home pay)
• Two bonus leave days—your birthday + wellbeing leave
• Training, mentoring, and access to LinkedIn Learning
• Four weeks of annual leave (with the option to buy more)
• Free and confidential Employee Assistance Program
• Long service leave after 5 years
  
  
  

• Why this role speaks to you
• How your values align with ours
• What makes you a great Recovery Support Worker
  
  
  

Location: Remote (Australia)
Contract: 6 months initial term + 6 month extension option
Security Clearance: NV1 (mandatory)

Our client is seeking an experienced Security Architect to lead a Protected-level security uplift initiative within a complex, regulated environment. This role will drive a Protected-by-design approach-defining the security control baseline, threat model, and accreditation pathway-ensuring solutions protect the security boundary and prevent data egress.

This is a high-impact role suited to a hands-on architect with deep experience in Protected-classified environments, accreditation processes (including IRAP), and cross-domain security controls.

• Lead Cyber/ISM clinics and maintain a single, authoritative record of security decisions

• Define and govern security architecture patterns for Protected environments

• Ensure alignment with centralised classification and routing approaches to avoid "multiple filter" risks

• Validate separation patterns for "straddling" systems (e.g., identity, admin boundaries, logging, operational controls)

• Develop clear, pragmatic Protected-level security guidance aligned with PSPF/ISM

• Collaborate across integration, CISO, platforms, data, and cyber operations teams

• Ensure accreditation pathways and security controls are embedded into design, cost, and delivery plans
  
  

Over the contract period, you will contribute to initiative-level deliverables including:

• Scope & architecture (current → target), control baseline, Essential Eight maturity target and gap analysis

• Bill of materials (tools/services), resourcing model, and dependency mapping

• Compliance mapping and accreditation artefacts

• 3-5 year cost model and board-ready investment case (risk, NPV, strategic alignment)

• 10-12 month implementation plan with assurance activities (Essential Eight assessments, IRAP, penetration testing, ISM evidence)

Weekly working group and delivery forum sessions will be conducted remotely.

• Proven hands-on security architecture experience in Protected-classified environments

• Demonstrated experience with accreditation, IRAP assessments, and ATO processes

• Strong understanding of cross-domain boundary controls and data egress prevention

• Deep knowledge of PSPF and ISM controls

• Experience defining security patterns, threat models, and control baselines

• Ability to communicate complex security requirements clearly to delivery and executive stakeholders

• Experience working within regulated government or critical infrastructure environments

When inquiring about this role, please quote the job number #273093

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on +61 (0)2 6151 9203 or email: [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

• Engineer Azure landing zones, networking, identity integrations and platform services to enterprise standards.
• Implement IaC using Terraform or Bicep, and CI/CD pipelines with GitHub Actions or Azure DevOps.
• Build secure-by-default patterns including policy as code, secrets management, private networking and zero-trust controls.
• Lead a team of platform engineers with clear ownership and accountability, ensuring delivery of secure, scalable, well-architected cloud environments.
• Enable scalable runtime environments using AKS, App Service and Functions, with automated scaling and blue-green or canary deployment strategies.
• Establish monitoring, logging and alerting using Azure Monitor, Log Analytics and Application Insights.
• Optimise cost and performance through tagging, budgets, rightsizing and FinOps practices.
• Actively explore ways to accelerate delivery - including leveraging AI-assisted development tools and building reusable platform assets.
• Perform code reviews, provide technical coaching, and support junior engineers through pairing and clear feedback.
• Contribute to documentation, runbooks and knowledge sharing across squads.

• You have a builder mindset - you take pride in clean, reliable automation and help others level up.
• You collaborate openly with security, data and application teams to achieve shared outcomes.
• You are pragmatic, balancing engineering best practice with delivery pace.

• Strong expertise across Azure core platform services networking, VNets, Private Link, identity, Key Vault, Storage, App Service, AKS, Functions, API Management.
• Strong IaC and CI/CD skills Terraform or Bicep, reusable modules, pipelines, approvals and environment promotion strategies.
• Experience with DevSecOps and compliance automation Defender for Cloud, Azure Policy, role-based access control, package and container security.
• Knowledge of platform reliability practices SLIs and SLOs, autoscaling, resiliency patterns, chaos testing and cost controls.
• Experience mentoring engineers, conducting code reviews and supporting Agile delivery teams.

• Relevant tertiary qualifications or equivalent industry experience.
• Microsoft certifications in Azure Administrator, DevOps Engineer or Solutions Architect are advantageous.
• Strong communication and stakeholder engagement skills.

Our client is a leading Data Center operator working closely with hyperscalers across APAC, expanding aggressively (beyond 200MW expansion in plan for the next couple of years), currently seeking for an Associate Engineer/ Technician to join their growing team. They are working with most of the leading hyperscalers and have around a billion USD in funding to help their rapid expansion.

As the Associate Engineer/ Site Technician, you will be serving as first line of response for all incidents, ensuring timely action, escalation, and resolution in accordance with SLAs, criticality, and impact. The successful candidate will have good technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment.

Responsibilities:

Data Center Operations Management:

· Serve as the first line of response for all incidents, ensuring timely action, escalation, and resolution in accordance with SLAs, criticality, and impact.

· Fulfill customer service requests and manage related systems (e.g., Electronic Visitation Management System).

· Provide remote hands support, including media handling, device reboots, visual inspections, and basic network/HDD connectivity tasks.

· Lead Business Continuity Plan (BCP) exercises and act as the primary incident responder.

· Manage data center equipment logistics, including asset tracking, tagging, labeling, and movement.

· Perform rotational shift duties to support 24/7/365 operations.

Data Center Facilities Management:

· Monitor and ensure the normal function of all critical facilities infrastructure (e.g., UPS, power distribution, cooling, humidity control, water detection sensors).

· Proactively maintain and verify the operation of supporting systems such as the Environmental Monitoring System (EMS) and Access Control Systems.

· Coordinate planned maintenance, shutdowns, and repairs with vendors and internal stakeholders.

· Uphold all critical environment procedures, including Standard Operating Procedures (SOPs), Method of Procedures (MOPs), and Emergency Response Procedures (ERPs).

· Maintain accurate documentation, generate operational reports, and manage change control processes.

Incident, Change & Customer Service:

· Own the end-to-end incident management process, from logging to closure, including contributing to Root Cause Analyses (RCAs).

· Raise and manage Change Requests (RFCs) and customer notifications for service maintenance.

· Liaise directly with internal and external customers to ensure contractual Service Level Agreements (SLAs) are met.

· Manage physical access clearances and participate in facility-related projects as required.

Requirements:

· Diploma in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies, or a related technical field.

· Candidates with a Technical Education (e.g., ITE) and at least 5 years of relevant experience managing 24x7 data center operations will also be considered.

· Solid functional knowledge of data center infrastructure, including electrical/mechanical systems, fire protection, and Building Management Systems (BMS).

· Analytical & Proactive: Strong problem-solving skills with a positive, forward-thinking attitude.

· Resilient Performer: Ability to multitask, work independently under pressure, and re-prioritize dynamically in a fast-paced environment.

· Effective Communicator: Excellent verbal and written communication skills for liaising with customers, vendors, and team members.

· Process-Oriented Team Player: A collaborative individual who strictly adheres to procedures while being able to work autonomously. Well-organized with meticulous attention to detail.

** Kindly note that this role is shift based

• Working onhigh-performance Infra softwarethat meet business requirements and industry standards
• Working on thedevelopment of technical strategies and roadmaps to guide long-term engineering initiatives
• Collaborate with cross-functional teams to work on requirements and by understanding them deeper into technical specifications
• Provide mentorship to engineering teams, fostering a culture of innovation and continuous improvement
• Perform code reviews and provide constructive feedback to ensure code quality and best practices
• Recommend new technologies, tools, and methodologies to enhance our engineering capabilities
• Drive the resolution of complex technical challenges and make critical design decisions
• Participate in the full development lifecycle, from concept to deployment till themaintenance
• Contribute to the establishment of engineering standards, best practices, and documentation
• Represent the team in design and development related discussions withstakeholders and external partners
  
  

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 8+ years of software engineering experience, with at least 4 to 5years in a senior or lead engineering role
• Thorough understanding of software architecture, design patterns, and system design principles
• Proven track record of working onlarge to mid-scale, complex software projects from conception to successful delivery
• Strong programming skills in language:Python Advanced(OOPS)(Mandatory), C++(Optional)
• Basic understanding of CI/CD practices and tools, version control systems (e.g., Git), and agile methodologies
• Understanding of performance optimization, scalability, and reliability in large to mid-scale systems
• Excellent problem-solving skills with the ability to analyze complex issues and develop innovative solutions
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively across teams and influence technical decisions
• Good knowledge of Flash Memory concepts and protocol knowledge, Protocol knowledge(any) orsuch as UFS or eMMC shall be an added advantage.
• Work to mentorand developjunior engineers in the team
• Familiarity with monitoring, logging, and observability tools and practices
• Strong analytical mindset with attention to detail and a data-driven approach to decision-making
• Ability to balance technical excellence with pragmatic solutions to meet business objectives
  
  

• Cloud Architecture & Design – Designing secure-by-default cloud architectures and integrations, ensuring all new infrastructure meets rigorous security standards before deployment.
• Identity & Access Management (IAM) – Designing and reviewing cloud IAM strategies by defining roles, least-privilege policies, service accounts, and access boundaries across AWS, Azure, and GCP.
• Cloud Configuration Hardening – Locking down storage buckets, network security groups, load balancers, databases, and managed services to prevent accidental exposure and ensure compliance.
• DevSecOps & CI/CD Security – Securing the software supply chain by reviewing pipeline permissions, secrets handling, and artifact signing to prevent unauthorized deployments to production.
• Threat Modeling & Risk Assessment – Conductin threat modeling sessions with architects to identify structural risks (e.g., compromised roles) and defining security requirements for new features.
• Security Automation & Policy-as-Code – AWS‑centric security automation by developing Terraform guardrails, enforcing Policy-as-Code through OPA/Conftest and AWS Service Control Policies (SCPs), and building AWS-native auto‑remediation workflows using AWS Config, EventBridge, Lambda, and SSM Automation to ensure continuous compliance and enforcement of cloud security standards.
• Security Monitoring & Alert Triage – Managing the intake of alerts from CSPM, SIEM, and cloud-native tools (GuardDuty, Defender, SCC), distinguishing real threats from operational noise.
• Cloud Incident Response – Leading investigations into cloud-specific incidents, including compromised credentials, suspicious API calls, crypto-mining activity, or exposed resources.
• Vulnerability Management – Running and analyzing scans for cloud workloads (VMs, containers, serverless) and prioritizing remediation based on contextual risk rather than generic CVSS scores.
• Logging & Audit Readiness – Ensuring cloud audit logs are enabled, immutable, centralized, and readily available for forensic investigations and compliance audits.
• Cross-Functional Advisory – Serving as a subject matter expert for developer, infrastructure, and platform teams, translating complex security requirements into practical, engineering-focused guidance
  
  
  
  
  

• Bachelor’s degree in computer science, Information Security, or a related field; advanced degree preferred.
• Minimum of 8 years of experience in information security, with a demonstrated focus on Cloud Security Architecture, Engineering, and Posture Management
• In-depth knowledge of CIS Benchmarks, Cloud Security Alliance (CSA) CCM, and NIST 800-53 as they apply to cloud environments
• Extensive experience with CSPM and CNAPP tools (e.g., Wiz, Prisma Cloud, AWS Security Hub), including their deployment, tuning, and integration into ticketing workflows
• Deep expertise in AWS security services (IAM, GuardDuty, KMS, SCPs, WAF) and experience securing Kubernetes (EKS) and serverless architectures
• Proven experience implementing Infrastructure as Code (IaC) security scans and Policy-as-Code (using Terraform, OPA, or CloudFormation) to enforce security guardrails
• Knowledge and experience with development and implementation of security controls for AI/ML infrastructure, including securing data pipelines and LLM integrations
• Experience collaborating with DevOps teams to secure CI/CD pipelines and supply chain workflows (Github Actions, GitLab, Jenkins)
• Strong analytical skills with the ability to conduct cloud forensics and support incident response for complex infrastructure compromises
• Excellent communication skills, with the ability to translate technical security risks into practical guidance for developers and platform engineers
• Relevant certifications such as AWS Certified Security – Specialty, ISC2 CCSP (Certified Cloud Security Professional), CSA CCSK, or CISSP are highly desirable
  
  
  
  
  

• Migrating EDI partners from third-party managed services to in-house platforms
• Increasing data availability and observability for compliance and reconciliation
• Modernizing legacy integration services as part of broader cloud migration efforts
  
  

• Building and maintaining Golang services that process, validate, and route ecommerce and EDI data
• Supporting EDI partner and FIT services in production while improving observability, resiliency, and operational efficiency through automation and platform improvements
• Developing data pipelines and reconciliation tooling to improve data availability and reduce manual analyst effort
• Helping migrate legacy, on-prem, or MuleSoft-based services to cloud-native AWS architectures
• Collaborating with product managers, analysts, and partner teams to understand integration requirements
• Participating in on-call rotations and contributing to production stability and incident response
  
  

• Design, implement, and maintain backend services with a focus on reliability and scalability
• Write clean, testable, and well-documented code
• Debug and resolve issues across distributed systems and integration boundaries
• Contribute to cloud migration efforts, including refactoring and re-platforming services
• Improve monitoring, logging, and observability for critical commerce workflows
• Participate in technical discussions, design reviews, and sprint planning
• Provide production support for EDI partner integrations and FIT (MuleSoft-based) services, including monitoring, troubleshooting, incident response, and coordinating fixes across internal teams and external partners
  
  

• 2–5 years of professional software engineering experience
• Experience building backend services in Golang (or strong experience in another language with willingness to ramp quickly)
• Solid understanding of relational databases, especially Postgres
• Experience working with AWS
• Familiarity with message-based systems (RabbitMQ, Kafka, SQS, or similar)
• Comfort working in distributed systems and integration-heavy environments
  
  

• Ecommerce, supply chain, logistics, or vendor compliance experience
• Exposure to MuleSoft
• Experience supporting or executing cloud migrations
• Familiarity with reconciliation, data quality, or operational reporting systems
• Experience supporting EDI flows via OpenText, VANs, or similar third-party B2B integration providers

Role:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives

Do:

• Be responsible for primary user support and customer service
  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

• Regular MIS & resolution log management on queries raised 
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.

Deliver:

Performance Parameter

Measure

Service Desk Delivery

Adherence to TAT, SLA as per SoW

Minimal Escalation 

Customer Experience

Personal

Attendance

Documentation etc. 

Experience: 1-3 Years
.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

• Own system‑level PCIe Gen5/Gen6 architecture from an NVMe SSD endpoint perspective
• Define and review PCIe + NVMe integration across SSD products
• PHY + MAC IP review, integration requirements and constraints
• SoC/ASIC integration: clocks, resets, power domains, straps, lane mapping, sidebands
• PCIe SFR + FW guidelines: flow control, LTSSM observability, power states, error handling
• Link & low power transitions: DLRM, L1, L1SS, L0p, ASPM, clock-down, APST Coordination
• Bring-up + debug: enumeration, speed negotiation, width detection, stability, AER/error recovery
• Customer requirement tuning: latency/power, performance, reliability and consistency
• Provide deep expertise in PCIe configuration and extended capability registers, including:
• Link, power management, MSI/MSI‑X, AER, BARs, L1SS
• Lead platform bring‑up and debug:
• Enumeration, link training, speed negotiation, power states, error handling
• Act as the technical authority for cross‑team and customer escalations
  

• PHY/MAC IP Review (System Design Perspective)

• Understand criteria for PHY/MAC/controller IP:
• Gen5/Gen6 readiness, equalization capability, margining hooks, lane mapping flexibility
• SRNS/SRIS tolerance, clocking modes, power management support
• Observability: LTSSM state visibility, error counters, replay/NAK stats, equalization telemetry
• Review IP documents:
• Reset sequences, compliance features, link speed change support
• L1SS behavior, CLKREQ#/REFCLK control expectations
• AER robustness, surprise down handling, hot/warm reset behavior
• Specify platform-facing requirements:
• Retimer/redriver compatibility assumptions (backplane/adaptor/cables)
• ASIC/SoC Integration Ownership
  
  

• Integrate PCIe subsystem with:
• Clocking: REFCLK handling, clock request gating, clock-down sequences
• Resets: PERST# behavior, internal resets, warm/hot resets, FLR support as applicable
• Power domains: retention strategies, wake sources, D-state coordination
• Sidebands: WAKE#, CLKREQ#, presence detect patterns (platform dependent)
• Define lane policy:
• x4 typical NVMe, lane reversal/polarity, width detection & recovery from degraded width
• PCIe SFR / Register + FW Design Guidelines
  
  

• Define a clean SFR map that FW uses for:
• LTSSM control/observability (state, substate, timers, retries)
• Link speed/width control and status (negotiated vs target)
• Low-power triggers: ASPM enable/disable, L1SS policy, L0p policy (if implemented)
• Clock request & clock gating behavior (safe entry/exit rules)
• Error logging counters (replay, NAK, ECRC, timeout, malformed TLPs)
• Recovery controls: link disable/enable, retrain, directed speed change, error clear policy
• Provide FW runbooks:
• “What to do when”: training fails, width reduces, speed fallback, AER floods
• Safe sequencing across power modes and APST transitions
• Link Bring‑Up & Transitions (Sequence Ownership)
  
  
You’ll Own/define The Exact Sequencing Rules For

• Enumeration readiness
• Ensure config space stability, BAR mapping correctness, MSI/MSI-X readiness timing
• Speed negotiation / Directed Speed Change
• When to allow Gen5/Gen4 fallback; policy for stability vs performance
• Width detection & recovery
• Handling degraded width events (x4 → x2) and reporting/telemetry
• Link power management
• ASPM policy and its constraints with NVMe latency targets
• L1 entry/exit triggers and guard timers
• L1 Substates (L1.1/L1.2) enablement conditions, wake sources, and clock requirements
• DLRM handling (as applicable to platform/system) with safe NVMe readiness on resume
• L0p (if supported) and interaction with performance bursts
• Clock down / clock request
• Define clock request gating conditions, and safe “no transactions in flight” criteria
• NVMe APST alignment
• Coordinate NVMe power states (APST) with PCIe L-states so you don’t create:
• long resume latencies (client)
• link instability under load (enterprise)
• Platform Interoperability

• Own differences across laptop and server:
• Client: aggressive power policies, fast resume, frequent idle entry/exit, D3hot/cold patterns
• Enterprise: stable performance, high queue depth, error containment, hot-plug-ish behaviors on some platforms
• Validate across:
• Multiple root complexes, BIOS implementations, OS stacks
  

• 5+ years of experience as a Site Reliability Engineer (SRE) or DevOps Engineer
• Show relevant experience with AWS cloud services, including EC2, ECS, and EKS
• Have hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation
• Have experience with load balancing, proxy servers, VPC setup, DNS, and public/private networking
• Have experience with containerization and orchestration tools such as Docker and Kubernetes
• Have experience with CI/CD pipelines, version control systems, and logging and monitoring tools
• Be able to participate in incident management and handle application release and deployment activities
• Demonstrate experience scaling and maintaining relational and NoSQL databases, including partitioning and sharding
  
  

• Develop, enhance, and maintain applications using C#, .NET Core/.NET 6/7.
• Design and implement cloud‑native solutions using Azure services such as:
• Azure App Services
• Azure Functions
• Azure API Management
• Azure Service Bus / Event Grid / Event Hub
• Azure Key Vault
• Azure SQL / Cosmos DB
• Azure Storage
• Build and integrate RESTful APIs and microservices architectures.
• Implement CI/CD pipelines using Azure DevOps / GitHub Actions.
• Develop secure solutions following best practices (OAuth, Managed Identity, Key Vault).
• Optimize cloud resource utilization and troubleshoot application performance issues.
• Collaborate with architects, product owners, and QA teams in Agile/Scrum environments.
• Participate in code reviews, technical design sessions, and documentation.
  
  

• 3–8 years of development experience (customize as needed).
• Strong expertise in:
• C#, .NET Core/.NET 6/7
• Web API, Entity Framework Core
• LINQ, asynchronous programming
• Hands-on experience with Azure PaaS services.
• Experience with microservices, containers (Docker), and orchestration (Kubernetes AKS preferred).
• Good understanding of Azure networking, monitoring, logging (App Insights), and security.
• Experience with relational and NoSQL databases (Azure SQL, Cosmos DB).
• Strong debugging, problem-solving, and performance optimization skills.
  
  

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
  
  

Role Overview

We are in the process of migrating our entire hosting infrastructure from a local provider to Amazon Web Services. The AWS Cloud Engineer will own this transition end to end and, once the migration is complete, take on full responsibility for the day-to-day operations, security, cost management, and continuous improvement of our cloud environment.

This is a hands-on, high-ownership role. You will be the go-to person for all things AWS across the organization, working closely with Manish Soni and the wider operations team to ensure our cloud infrastructure is reliable, secure, and cost-efficient.

Key Responsibilities

Migration Planning and Execution

• Lead the assessment of our current local hosting setup and produce a detailed migration roadmap.
• Execute the migration of applications, databases, and workloads to AWS with minimal downtime.
• Coordinate with internal stakeholders and the outgoing hosting provider to ensure a seamless handover.

Infrastructure Management

• Design, provision, and maintain AWS infrastructure using services such as EC2, S3, VPC, Route 53, and CloudFront.
• Implement and manage Infrastructure as Code using Terraform or AWS CloudFormation.
• Ensure high availability and fault tolerance across all hosted workloads.

Security and Compliance

• Enforce AWS security best practices including IAM policies, encryption at rest and in transit, and network isolation.
• Monitor and respond to security alerts; conduct periodic audits and vulnerability assessments.
• Maintain compliance with relevant data protection and industry standards.

Monitoring, Logging, and Incident Response

• Set up and maintain robust monitoring and alerting using CloudWatch, CloudTrail, and third-party tools where appropriate.
• Respond to and resolve incidents swiftly, maintaining clear communication with stakeholders throughout.
• Document runbooks and incident playbooks for recurring issues.

Cost Optimization

• Monitor AWS spend continuously and identify opportunities to reduce costs without compromising performance.
• Implement Reserved Instances, Savings Plans, or auto-scaling strategies as appropriate.
• Present regular cost reports and recommendations to reporting manager.

Networking and Connectivity

• Design and manage VPC architectures, subnets, security groups, and network ACLs.
• Configure and maintain VPN or Direct Connect links where business requirements demand it.

CI/CD and DevOps Practices

• Support or build CI/CD pipelines using AWS CodePipeline, CodeBuild, or equivalent tooling.
• Collaborate with development teams to ensure smooth and repeatable deployments.

Required Qualifications

• 3 to 5 years of hands-on experience working with Amazon Web Services in a production environment.
• Strong working knowledge of core AWS services: EC2, S3, RDS, Lambda, VPC, Route 53, CloudFront, and IAM.
• Practical experience with Infrastructure as Code tools, particularly Terraform or AWS CloudFormation.
• Solid understanding of networking fundamentals including TCP/IP, DNS, subnetting, and firewalling.
• Familiarity with Linux/Unix operating systems and command-line administration.
• Experience with monitoring and logging tools such as CloudWatch or Datadog.
• AWS Certified Solutions Architect (Associate) or equivalent certification, or a clear path towards attaining one.
• Strong written and verbal communication skills; comfortable liaising with non-technical stakeholders.

Nium, Global Leader in Payments

Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.  

Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore. 

DevOps Engineer II

We are seeking a highly skilled and motivated DevOps Engineer to join our team. The ideal candidate will be a self-starter, a creative problem-solver, and eager to learn new technologies. You will be instrumental in designing, building, and maintaining our cloud infrastructure, with a strong focus on automation, scalability, security, and reliability. This is an exciting opportunity for a professional who is passionate about modern cloud-native principles, practices and operational excellence powered by AIOps.

Role:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives

Do:

• Be responsible for primary user support and customer service
  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

• Regular MIS & resolution log management on queries raised 
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.

Deliver:

Performance Parameter

Measure

Service Desk Delivery

Adherence to TAT, SLA as per SoW

Minimal Escalation 

Customer Experience

Personal

Attendance

Documentation etc. 

Experience: 1-3 Years
.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Role Overview

We are seeking a DevOps Engineering Manager to lead Cloud and Platform engineering

for AI-first teams, operating at the intersection of large-scale containerized production

systems and next-generation Agentic AI and LLM deployments.

This role is responsible for building and operating highly Reliable, Secure, and Scalable

platforms that support mature microservices-based workloads while enabling rapid

experimentation and production rollout of Agentic AI systems. You will work closely with

AI/ML, platform, and product teams across India and Europe to operationalize AI

solutions at scale.

Key Responsibilities

• Define and own the cloud and platform architecture for large-scale containerized

microservices and Agentic AI / LLM workloads, ensuring scalability, reliability, and cost

efficiency.

• Lead CI/CD platform engineering, enabling automated build, test, security scanning, and

deployment for backend services, React-based web applications, and mobile app backends

• Enable production-grade AI platforms, supporting agent frameworks, vector databases,

prompt pipelines, and inference

• Define Infrastructure as code standards, cloud account structures, networking, and

environment provisioning across AWS and secondary clouds.

• Implement and enforce SRE practices: define SLIs/SLOs, error budgets, capacityand reliability

targets, and lead incident response and post-incident reviews.

• Ensure end-to-end observability across services and AI workloads, including logs, metrics,

traces, model performance, and cost visibility

• Embed security, compliance, and governance by design, including IAM, secrets management,

network security, vulnerability management, and AI-specific controls.

• Make informed build vs. buy decisions, evaluate emerging cloud and AI infrastructure

technologies, and drive continuous platform modernization.

Must Have

• 10+ years of experience in DevOps / Cloud / Platform Engineering, including

people management and technical leadership

• Deep hands-on expertise with AWS, with working exposure to GCP and Azure in

multi-cloud or hybrid environments

• Proven experience operating large-scale, production-grade containerized

workloads, with strong understanding of high availability, fault tolerance, and capacity planning

in global teams

• Practical experience supporting AI/ML or LLM workloads in production environments

• Strong expertise in Kubernetes and Docker, including cluster operations, workload isolation,

ingress, service meshes, and deployment strategies

• Advanced experience with ‘Infrastructure as Code’ for cloud provisioning, networking, security

controls, and environment standardization across multiple stages

• Solid understanding of observability and reliability engineering, including metrics, logging,

tracing, alerting, and defining SLIs/SLOs for distributed systems and AI services

• Hands-on exposure with cloud security and compliance practices, including IAM design,

secrets management, vulnerability scanning, and secure deployment patterns—especially for

AI platforms

• Knowledge of cloud cost optimization (FinOps), especially for AI workloads

• Background in strong product-based organizations solving real customer-facing problems

Leadership and Mindset

• Strong AI-first mindset with curiosity and adaptability to turn rapid AI innovation in to stable

production systems.

• Strategic thinker with hands-on technical depth

• Excellent communication and collaboration skills in global, distributed teams

• Ownership-driven leader who builds accountable teams and fosters a culture of reliability,

automation, and continuous improvement

Nium, Global Leader in Payments

Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.  

Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore. 

DevOps Engineer II

We are seeking a highly skilled and motivated DevOps Engineer to join our team. The ideal candidate will be a self-starter, a creative problem-solver, and eager to learn new technologies. You will be instrumental in designing, building, and maintaining our cloud infrastructure, with a strong focus on automation, scalability, security, and reliability. This is an exciting opportunity for a professional who is passionate about modern cloud-native principles, practices and operational excellence powered by AIOps.

Role:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives

Do:

• Be responsible for primary user support and customer service
  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

• Regular MIS & resolution log management on queries raised 
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.

Deliver:

Performance Parameter

Measure

Service Desk Delivery

Adherence to TAT, SLA as per SoW

Minimal Escalation 

Customer Experience

Personal

Attendance

Documentation etc. 

Experience: 1-3 Years
.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Nium, Global Leader in Payments

Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.  

Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore. 

DevOps Engineer II

We are seeking a highly skilled and motivated DevOps Engineer to join our team. The ideal candidate will be a self-starter, a creative problem-solver, and eager to learn new technologies. You will be instrumental in designing, building, and maintaining our cloud infrastructure, with a strong focus on automation, scalability, security, and reliability. This is an exciting opportunity for a professional who is passionate about modern cloud-native principles, practices and operational excellence powered by AIOps.

• We are seeking a highly skilled and experienced Data Platform Engineer to take ownership of the infrastructure strategy and execution for our one data platform for the Private Bank on Google Cloud Platform (GCP).
• The successful candidate will be responsible for defining the architecture, leading the implementation, and ensuring the robust maintenance of our team's infrastructure, workflows, data engineering pipelines, and CI/CD pipelines on Google Cloud Platform.
• This is a unique opportunity to provide technical expertise at the intersection of data engineering, advanced infrastructure management, and risk technology to significantly contribute to the security, scalability, and success of our critical systems.
• The Data Platform Engineer is responsible for driving engineering excellence and providing functional oversight across multiple areas of the bank's overall IT Platform/Infrastructure. This includes architectural analysis, development of automated systems, and strategic administration of cloud-native environments.
  
  
  

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
  
  
  

• Platform Engineering: Design, implement, and lead the maintenance of our team's infrastructure and workflows on Google Cloud Platform, leveraging advanced GCP services.
• CI/CD Excellence: Develop and maintain robust, high-throughput CI/CD pipelines using tools such as GitHub and GitHub Actions, championing automation across the Software Development Life Cycle (SDLC).
• IaC Mastery: Create, manage, and audit complex Infrastructure as Code (IaC) templates using Terraform, ensuring auditability and compliance.
• Data Engineering: Possess sound knowledge of the design, development, and deployment for ETL/ELT based data pipelines.
• Operational Excellence: Ensure the reliability, scalability, security, and compliance of our infrastructure and products using enterprise monitoring and logging tools, including Google Cloud Logging.
• Cross-Functional Collaboration: Serve as a technical liaison, working closely with data architects, data engineers, and product management teams to define infrastructure roadmaps and prioritize technical requirements.
• Release Management: Facilitate seamless environment promotions across Development, Testing, and Production tiers, ensuring code quality and deployment reliability.
• Innovation & Mentorship: Stay up-to-date with the latest developments in Google Cloud Platform, applying this knowledge strategically to improve products and processes, while mentoring junior engineers.
  
  
  

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience: Proven experience in a data engineer or platform engineer role, with a primary focus on Google Cloud Platform within a highly regulated industry. Strong knowledge of ETL processes in Data Warehouse environments and Data Lakes.
• Technical Depth: Strong hands-on experience with Python, SQL, and Terraform.
• Pipeline Expertise: Demonstrated experience with CI/CD pipelines, automated testing integration, and GitHub/GitHub Actions. Good understanding of Docker, Artifactory, and container technologies.
• Orchestration: Experience with Apache Airflow.
• Security & Compliance: Strong understanding and practical application of security and compliance best practices, including specific GCP security features (IAM, VPC Service Controls, encryption).
• Soft Skills: Excellent communication and collaboration skills, with the ability to work effectively in cross-functional initiatives and drive consensus.
  
  
  

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
  
  
  

About Signant Health

At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support — so better data leads to better decisions in healthcare. We embrace AI and advanced technologies to enhance every aspect of what we do, from data analysis to operational efficiency.

Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions powered by AI innovation that make clinical trials more efficient, more accurate, and more accessible around the world. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have

contributed to hundreds of new drug approvals.

If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health — including the opportunity to work with cutting-edge AI technologies — you will find purpose and opportunity at Signant Health.

About the Role

The Helpdesk Operations Manager (Tier 1) is a senior leadership position responsible for overseeing global Tier 1 support operations across multiple geographic locations. This role manages a large, distributed team providing 24/7 front-line support to clinical trial end users through phone, chat, and email channels. The successful candidate will work closely with our AI-powered assistant (SHAI) which serves as Tier 0.5, handling initial customer interactions and providing real-time language translation support.

This role oversees two primary operational areas:

Tier 1 Helpdesk Support: Distributed across India, Chile, and the Philippines, this team provides multi-channel support (voice, chat, email) for all Signant Health product lines. The team operates in conjunction with SHAI, our AI Assistant that handles initial call routing, ticket logging, and live translation across 14 languages.

Tier 1 USS (User Access Management): Based in Noida, India, this specialized team of 20 agents (led by 2 Team Leaders) processes user access requests across two major product lines, ensuring secure and timely provisioning of system access.

What you will do

1. Lead, mentor, and develop 6 Team Leaders across global locations, fostering a culture of excellence and continuous improvement
2. Own end-to-end operational performance of Tier 1 HD and Tier 1 USS teams, ensuring SLAs and KPIs are consistently met
3. Develop and optimize shift schedules (ROTAs) using Erlang C calculations to ensure optimal staffing aligned with call volume patterns
4. Monitor and analyze workforce utilization, continuously adjusting resource allocation to maximize efficiency while maintaining service quality
5. Collaborate with the SHAI team to optimize AI-human handoff processes and enhance Tier 0.5/Tier 1 integration
6. Create and deliver comprehensive operational reports, dashboards, and executive summaries for leadership
7. Drive process improvements and implement best practices across all Tier 1 support functions
8. Manage ServiceNow ticketing workflows and Genesys Cloud CX telephony operations to ensure seamless customer experience
9. Partner with cross-functional teams to address escalations and drive root cause resolution

Preferred Qualifications

1. Minimum 5 years of experience in Helpdesk/Service Desk leadership roles, preferably in a global or multi-site environment
2. ITIL Foundation certification required; ITIL Intermediate or Expert certification strongly preferred
3. Proven track record of managing large, geographically distributed support teams
4. Strong expertise in workforce management, including shift planning, capacity modeling, and Erlang C calculations
5. Advanced proficiency in ServiceNow or equivalent ITSM platforms
6. Experience with contact center solutions, preferably Genesys Cloud CX or similar platforms
7. Exceptional reporting and data analysis skills with ability to translate metrics into actionable insights
8. Excellent English communication skills (written and verbal)

Desired Qualifications

1. Experience in healthcare, life sciences, or clinical trial technology sectors
2. Familiarity with AI-powered support tools and chatbot/voice assistant technologies
3. Experience managing teams across multiple time zones (APAC, EMEA, Americas)
4. Bachelor's degree in IT, Business Administration, or related field

Technology Environment

The Operations Manager will work with the following key technologies: ServiceNow ITSM (dedicated instance for ticketing and workflow management), Genesys Cloud CX (omnichannel contact center platform), and SHAI (AI-powered voice and chat assistant with 14-language support, live translation, and intelligent routing capabilities).

Why Signant Health?

At Signant Health, your work has real impact. Everything we build, support, and deliver helps advance clinical research and bring new treatments to patients faster — improving lives around the world. Our teams combine science, technology, and operational expertise to solve complex clinical trial challenges, and every role contributes to that mission.

We offer a collaborative, global environment where you can grow your career while working alongside experts across clinical, technology, data, and operations, with opportunities to learn, take ownership, and drive meaningful innovation — not just maintain the status quo.

If you are looking for purpose-driven work, smart colleagues, and the opportunity to help shape the future of clinical research and digital health, Signant Health is the place to do it.

Role:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives

Do:

• Be responsible for primary user support and customer service
  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

• Regular MIS & resolution log management on queries raised 
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.

Deliver:

Performance Parameter

Measure

Service Desk Delivery

Adherence to TAT, SLA as per SoW

Minimal Escalation 

Customer Experience

Personal

Attendance

Documentation etc. 

Experience: 1-3 Years
.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Listed below are the details of the job to help you better understand our requirements :

Job Description

JD for Devops - Application Support

Location: Guwhati

NP: 0 to 30 days only can apply

Education B.E./B.Tech/MCA in Computer Science.

Experience 10+ Years of overall experience and 5 Years of relavant experience.

Application Operations :

• Should have working experience within a large scale deployment.
• Troubleshooting and Problem-Solving:
• Identifying and resolving application-related issues, including root cause analysis, is a core responsibility.
• Monitoring and Logging:
• Experience with application performance monitoring tools and logging systems for proactive issue detection.
• Database Management:
• Working experience of PL/SQL with any RDBMS database.
• Operating System Management:
• Working experience/knowledge on Linux / RHEL / Ubuntu environment.
• Cloud Technologies:
• Familiarity with cloud platforms (RHOS / AWS / Azure / GCP) and their services relevant to application operations is a plus.

Soft Skills:

• Communication Skills (Written & Verbal):
• Effectively communicating technical issues to both technical and non-technical audiences.
• Problem-Solving and Critical Thinking:
• Analyzing complex issues, identifying root causes, and developing effective solutions.
• Adaptability:
• Adjusting to changing priorities and technologies in a dynamic environment.

We would appreciate your updated CV if interested. Please fill in the below-mentioned details and we will get in touch as soon as possible.

• Total Experience:

• Experience Devops - Application Support:

• Current Location

• Prefer location:

• Current CTC:

• Expected CTC:

• Current Company:

• Official Notice period:

• Holding any offer:

Regards,

Roopali Manager

Assistant Manager - Jio

Role Purpose

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives

Do

1. Be responsible for primary user support and customer service

a. Respond to queries from all calls, portal, emails, chats from the client

b. Become familiar with each client and their respective applications/ processes

c. Learn fundamental operations of commonly-used software, hardware and other equipment

d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software

e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits

f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

2. Regular MIS & resolution log management on queries raised

a. Record events and problems and their resolution in logs

b. Follow-up and update customer status and information

c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team

d. Identify and suggest improvements on processes, procedures etc

Deliver 

• Adherence to TAT, SLA as per SoW
• Minimal Escalation
• Customer Experience

• Attendance
• Documentation etc

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

Do You Dream Big?

We Need You.

Job Description

Job Title: Senior Specialist – Cyber Security Operations

Location: Bangalore (Onsite)

Reporting to: Senior Manager - Global SOC & NOC

PURPOSE OF ROLE

Do you want to join the world largest brewer? We at AB-InBev have a fantastic opportunity for you to Develop & Lead team performing Adversary Emulation & join a growing team of top professionals who invest time and effort in protecting Ab-InBev from top Sophisticated Threats. We're constantly improving, advancing, and adopting new trends, new skills, and new expertise, giving our employees endless opportunities for professional development. As a part of the team, you’ll be expected to work in the developing a team performing Adversary Emulation along with deep knowledge of security processes and procedures, best practices, offensive tactics to perform in-depth advanced log, system, and process analytics to pursue and prove or disprove hypotheses relating to malicious activity. The role supports and brings additional value to Security Operation Center and incident response capability via highlighting suspicious correlations between incidents or events, Purple Team Exercise, Tabletop Exercise that may lead to or reveal advanced threats there by enhancing our network’s resilience against advanced persistent threats (APTs). Your Role also extend support to our monitoring team, providing 24*7 support in Cyber Security Operations.

KEY TASKS AND ACCOUNTABILITIES

• Operate as part of a team of cyber security incident responders monitoring, responding, and processing responses for the security alerts triggered from SOC tools deployed across on-premises and cloud environments like EDR, XDR, IDS/IPS, Web proxy, SIEM, phishing analysis etc., And from Cloud Security platforms like MS Defender for Cloud, AWS Guard duty, Orca Security etc.,
• Define and execute purple team sprints that materially and demonstrably improve ability to prevent and detect modern attacks.
• Through the delivery of purple team sprints, identify opportunities to reduce attack surface using preventative controls.
• Work with the Security Engineering team as necessary to support the deployment and tuning of security-related tooling, particularly those that pertain to prevention and detection.
• Proactively and iteratively hunt on large data sets, isolate, and remediate the threats that are associated with advanced threat actors and the threats that evade automated security solutions both on On-premises and Cloud environments.
• Deploy the testing methodology, collect data, report on findings to Stakeholders / Senior leadership & make suggestions for security improvements.
• Collaborate with threat intelligence team to identify leads for threat hunting activities.
• Use case management: Conduct regular review of existing use cases, Enhance, and optimize the detection logics to produce most effective detections with less or no false positives.
• Serve as an escalation point for SOC Analysts during critical incidents, to perform in depth analysis and triage threat activity based on host and network activity, traffic to identify infection vectors, the extent of the infection, and prepare high quality reports based on findings.

QUALIFICATIONS, EXPERIENCE, SKILLS

Education:

• Bachelor’s degree preferably in Computer Science or Information Systems and /or equivalent formal training or work experience.

Experience:

• 6-10 years of experience in a technical role in the areas of Threat hunting, Incident response and Security operations, Pen testing.

Technical/Functional Skills:

• Flexible to support in 24*7 support environment.
• Effective interpersonal, team building and communication skills.
• Good Oral and Written communication skills
• Ability to communicate complex technology to non-tech audience in simple and precise manner Ownership skills.
• Effectively collaborates and communicates with the stakeholders and ensures client satisfaction.
• Learn things quickly, while working outside the area of expertise.
• Familiarity with offensive strategies and assessment methodology.
• Ability to effectively work in a global team across a complex, geographically dispersed organization.
• Good understanding of common threat analysis models such as the Cyber Kill Chain, and MITRE ATTCK.

Mandatory Skills:

• Knowledge of IDS/IPS/HIDS/HIPS/EDR/AV evasion techniques
• Practical experience emulating sophisticated cyber-attacks, likely in a purple or red team capacity
• Deep understanding of modern attacker tools, techniques, and procedures
• Strong ability to use data to tell a story
• Skilled working with extremely large data sets and proven hands-on experience in SIEM concepts such as correlation, aggregation, normalization, and parsing
• Excellent understanding of enterprise security logging standards
• Knowledge of operating system internals (Windows & Linux/UNIX)
• Experience in handling advanced persistent threats and human adversary compromises
• Understanding of latest cloud-based techniques used by attackers for persistence, privilege escalation, defence evasion and lateral movement in platforms such as Azure AD & Office 365.

Preferred (Good to have) Skills:

• Ability to understand: C, C++, C#, Objective C, PHP, Java, Python, Ruby, etc.
• Security certifications like blue team operations certifications from SANS, OSCP or equivalent.

And above all of this, an undying love for beer!

We dream big to create future with more cheers.

• Design and develop cloud‑native applications using Python and GCP services.
• Build and optimize data pipelines using Cloud Functions, Pub/Sub, Cloud Storage, BigQuery, etc.
• Implement CI/CD workflows using Cloud Build, Cloud Deploy, or other DevOps tools.
• Develop automation scripts for infrastructure provisioning using Terraform or Deployment Manager.
• Work closely with cross‑functional teams to design scalable, secure, and cost‑efficient cloud architectures.
• Optimize application performance, monitoring, and security using Stackdriver/Cloud Logging & Monitoring.
• Troubleshoot production issues and ensure high availability and resilience of cloud workloads.
• Follow best practices for code quality, testing, and cloud security.
  
  

• Strong proficiency in Python (APIs, async programming, automation, ETL, scripting).
• Hands‑on experience with core GCP services, such as:
• Compute Engine
• Cloud Functions / Cloud Run
• Pub/Sub
• Cloud Storage
• BigQuery
• Firestore / Cloud SQL
• Experience with REST APIs, microservices, and event‑driven architectures.
• Experience with CI/CD tools: Cloud Build, Jenkins, GitHub Actions, GitLab CI.
• Familiarity with Docker and container orchestration (GKE/Kubernetes preferred).
• Understanding of IAM, VPC networking, security, and cost optimization on GCP.
• Experience working with Terraform (preferred) or GCP Deployment Manager.
  
  

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications