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Operations Management, Operations Administration

Vice President of Operations at goop Kitchen

• Duration: Apr 2025 to Present
• Description: Our Mission is to accelerate the clean-food movement by proving that eating clean can be delicious, satisfying, and accessible. With a focus on fresh ingredients, sustainability, and delivering a consistently high-quality experience, Goop Kitchen is building something truly unique in the space.

Vice President of Operations at LM Restaurants

• Location: United States
• Duration: Oct 2021 to Jan 2025
• Description: In my role as Vice President of Operations at LM Restaurants, I spearheaded the strategic growth and development of a renowned portfolio of award-winning restaurants.
• Achievements:
  • Achieved 3 straight years of comp sales growth.
  • Built, managed and grew event sales team resulting in sales growth of 32% from 2022 through fiscal 2024.
  • Implemented initiatives that reduced Food COGS by 5.6%, Beverage COGS by 2.2%, and Total COGS by 4.6% over 3 years.
  • Developed and implemented labor routines (Top 10 Labor Musts), reduced OT by over 60% in 3 years.
  • Implemented safety and sanitation systems raising Health Department scores from 96.5% to 99%.
  • Created service routines improving guest satisfaction from 3.7 to 4.6 stars and reduced attrition via 30-60-90 day engagement plans.
  • Improved EBITDA by 3.3% and opened 3 restaurants in 3 years.

Area Director Of Operations at The Cheesecake Factory

• Location: North Carolina
• Duration: Nov 2019 to Oct 2021
• Description: Overseeing restaurant operations for the North Carolina, South Carolina, Tennessee, and Virginia region. Achieved enhancements in sales, flow-through, productivity, quality control, and retention. Contributed to the inaugural Cheesecake Factory rewards program. Led increases in guest satisfaction and staff engagement and managed pandemic-related shutdowns and reopenings with staff retention and safety programs.

Chief Operating Officer at Boqueria Restaurants

• Location: New York, New York
• Duration: Apr 2019 to Nov 2019
• Description: Oversaw operations for multiple Manhattan restaurants, locations in Washington DC, and co-managed a rooftop lounge. Responsibilities included marketing, promotion, data analysis, new unit selection and design, measuring guest traffic indicators, and re-evaluating financial P&L processes. Participated in Board meetings and new restaurant design and opening strategy.

Area Director Of Operations at The Cheesecake Factory

• Location: Greater New York City Area
• Duration: Aug 2013 to Apr 2019
• Description: Managed 8–10 high-volume units across NJ, NY, and CT with average sales per unit of $12M. Rewrote training modules for multi-unit training, trained new Area Directors, consistently ranked top 3 in profit, engagement, and sanitation, and contributed to openings and operational excellence projects.

Senior General Manager at The Cheesecake Factory

• Location: Greater Nashville Area, TN
• Duration: Jul 2012 to Aug 2013
• Description: Transformed an underperforming Nashville location into a two-time nominee for Restaurant of the Year. Improved sales, profitability, labor productivity, staff engagement, and training. Mentored multiple future managers and leaders.

General Manager at The Cheesecake Factory

• Duration: Aug 2006 to Jul 2012
• Description: Led a turnaround in Alpharetta, GA with over $1M sales growth, top safety and sanitation performance, and a Restaurant of the Year nomination. Managed Grand Lux Cafe in Las Vegas (approx. $18M sales), oversaw large staffs, initiated GM conference, and later revitalized a Nashville unit delivering improved quality, reduced overtime, and stronger engagement.