Mar***iff

Director of Property Operations

Education

20± Years as a Hotelier

20± Years as a Hotelier (Unknown - Present)

  • Degree: Unknown Degree
  • Field of Study: Unknown Field
  • Description:

USMC Aviation Ordnance - Desert Storm Veteran (1982 - 1991)

  • Degree: Unknown Degree
  • Field of Study: Aviation ordnance munitions
  • Description: National Defense Service Medal – Desert Storm Campaign Good Conduct Medal Meritorious Unit Commendation Sea Service Deployment Ribbon with Silver Star

Certificates (Unknown - Present)

  • Degree: Unknown Degree
  • Field of Study: Unknown Field
  • Description: HVAC Technician Certification Universal – Mainstream Engineering Corporation Personal Finance – Marine Corps Institute, Washing ton DC Math for Marines – Marine Corps Institute, Washington DC Warehousing – Marine Corps Institute, Washington DC Better Equipment Management through Preventive Maintenance – American Management Managing Multiple Projects, Objectives and Deadlines – Skillpath Seminars First Responder Operational – California Specialized Training Institute Hazardous Material Technician Training 40 Hour Certification – Advanstar Industrial Training Services – Cerritos California Jr College Industrial Waste Treatment Plant Operator 1– California Water Environment First Responder Refresher Course – Advanstar Industrial Waste Treatment Plant Operator 1 – California Water Environment Fundamentals of Personnel Law for Managers and Supervisors – Skillpath Seminars Powered Industrial Truck “Forklift” Certification – Omega Safety Compliance

Skills:

Contract Terms, Financial Reporting, Workplace Design, Strategy to Execution

Work Experience:

Director of Property Operations at Inn at Perry Cabin

  • Location: United States
  • Duration: 2023-01 to 2025-06
  • Description: Overseeing Property Operations for a Four Star Forbes and number one Best Resort in Maryland by US World and News report 2023. Responsibility include a 78 room resort, staff housing, golf pro shop, golf maintenance and administrative building, concerning facilities maintenance, project management, and safety and security of the properties. Responsibilities also include implementation of preventative maintenance program, setting up standard operating procedures and building an engineering team.

Area Director of Engineering at IHG Hotels & Resorts

  • Location: Cleveland Ohio
  • Duration: 2022-06 to 2023-01
  • Description: Overseeing the Intercontinental Hotel Group Cleveland to include, the Intercontinental Conference Center Cleveland at 294 rooms fifteen floors with two full-service restaurants and laundry facility, Intercontinental Suites at 162 rooms eight floors with one full-service restaurant and the Holiday Inn Cleveland Clinic at 276 room eight floors with one full-service restaurant and indoor pool. Additional duties include Safety Committee Chairperson and lead in InterContinental's Green Engage program, which includes monitoring of all utilities and finding ways to reutilize and reduce our carbon footprint. Notable accomplishments include rebuilding a team that needed organization, care, and training and passing a corporate risk safety audit with minimal time to prepare.

Director Of Engineering at Mauana Kea Beach Hotel

  • Location: Hawaii, United States
  • Duration: 2021-12 to 2022-06
  • Description: Overseeing engineering for Westin Hapuna Beach Resort at 314 rooms and Mauna Kea Beach Hotel at 252 rooms. Developed and implemented a preventative maintenance program to prolong the life of the resort’s assets. Negotiated maintenance contracts with outside vendors, worked with third party contractors, establishing standard operating procedures. Established year and five-year capital improvement plans. Responsible for the day-to-day operation of two engineering departments.

Headed projects such as replacing Roofing system at Mauna Kea Beach Hotel, Green and Carbon Neutral certification and Solar install evaluation estimated at 1.5 Megawatts.

Director Of Engineering at Hilton Hotels & Resorts

  • Location: Maldives
  • Duration: 2017-12 to 2021-12
  • Description: Responsibilities include complete oversight of all projects and engineering for a 150 room Five Star secluded Island Resort Property with 101 Engineers and up to 250 contractors; the Resort consisting of 2 Villa Islands and 1 Staff Island with a 8 megawatt power plant, 1,200 cubic meter Reverse Osmosis system, Pools and Grounds. Present projects include remodeling and construction of 20 existing deluxe beach villa’s, roofing of 21 over water villa’s, upgrading and installation of 3 new transformers to include high and low voltage cabling infrastructure and installation of new Daiken VRV Air-conditioning units; also a team member in a multi million dollar under water villa project that will open by the end of the year.

AVP of Engineering at Widus Hotel and Casino

  • Location: Clark Philippines
  • Duration: 2015-01 to 2017-12
  • Description: Responsibilities include complete oversight of all projects and engineering for a 233 room Hotel and Casino to include 2,900 square meters of table games and slots, gift shop, 3 food and beverage outlets, conference center, pool, 4.8 megawatt power plant and 2,000 ton chiller plant. Passed annual audits issued by corporate compliance team concerning Life Safety and Security, Food and Beverage Safety and Sanitation and Hotel Room Brand Standards. A team member in the development of a 15 story 5 Star Marriott Hotel with Water Park, too include casino expansion. Created and maintain a daily preventive maintenance system decreasing deficiencies and increasing guest satisfaction by maintaining brand standards. Recently oversaw all construction, electrical and mechanical for a new two-story Back of House office complex and presently working on a 1,500 square meter casino expansion.
AI Resume Analysis

Candidate Intelligence Report

AI-powered analysis from the perspective of a US hiring director — evaluating career continuity, growth trajectory, and role fit.

Career Continuity & Risk Assessment

Employment GapLow

No employment gaps are evident in the provided chronology; career history shows a continuous progression across international hospitality properties.

Industry ConsistencyLow

All roles are within hospitality operations, facilities, and engineering, including pre-opening projects, ensuring strong industry alignment.

Tenure StabilityLow

Roles span multiple years with progressive responsibility (2–4 years per position), indicating stability and sustained leadership capability.

Education-Career MatchMedium

Education is described as extensive hotelier experience rather than formal degrees; while the track record supports senior leadership, some employers may prefer documented degrees for executive roles.

Career Growth Curve

AVP of Engineering Entry
Widus Hotel and Casino
2015-01 to 2017-12
Director Of Engineering ↑ Promoted
Hilton Hotels & Resorts (Maldives)
2017-12 to 2021-12
Director Of Engineering Lateral
Mauna Kea Beach Hotel
2021-12 to 2022-06
Area Director of Engineering ↑ Promoted
IHG Hotels & Resorts (Cleveland area)
2022-06 to 2023-01
Director of Property Operations ↑ Promoted
Inn at Perry Cabin
2023-01 to 2025-06
Assessment: Mark Ratliff demonstrates a clear upward trajectory in hospitality facilities leadership, expanding from engineering-focused roles to director-level property operations and multi-property oversight. His background in pre-opening projects, capital planning, safety, and sustainability positions him well for senior facilities and operations leadership in large US-based or multinational hotel groups.

Best-Fit Roles (Top 5)

1

Senior Director / Vice President, Facilities & Engineering - Hospitality Portfolio96% fit

Extensive multi-property engineering leadership, pre-opening experience, safety & risk management, and capital project oversight align with senior executive facility leadership across a portfolio of hotels/resorts.

2

Vice President, Engineering & Facilities Operations - Global Hospitality Brand93% fit

Experience managing large engineering teams across international properties, with sustainability initiatives and major renovations, fits a global operations executive role.

3

Director of Asset Management & Facilities - Hospitality / Resorts90% fit

Blend of asset management and facilities oversight, capable of optimizing CAPEX, maintenance programs, and vendor performance for a hospitality real estate portfolio.

4

Director of Property Operations - Large Resort / Casino Operator87% fit

Proven track record in property operations leadership, pre-opening, renovations, and cross-functional team management suitable for a resort/casino environment.

5

Head of Sustainability, Facilities & Energy Management - Hospitality85% fit

Strong integration of sustainability programs (e.g., Green Engage, carbon-neutral planning) with facilities management; fits organizations prioritizing ESG and energy optimization.

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