Hi C***y, I hope you’re doing well. I came across your profile and was impressed by your 15+ years of leadership at H***o,especially your success driving digital HR transformations, implementing PMS/HRIS solutions, and overseeing complex operations and talent programs. I’m J*****e, an HR Recruiter at StrategyBrain, partnering with A***y to fill a Senior Vice President, Global Operations & Talent Management role. This position will define and execute operations strategies across 50+ luxury properties, lead digital and HR system initiatives, and shape global talent acquisition and development. Your background seems like an excellent match. Would you be open to a brief conversation to explore this opportunity further?

Hi C***y, Great to hear you’re interested. I’m available for a 20-minute chat on: • Tuesday, March 5th at 10:00 AM PT • Wednesday, March 6th at 2:00 PM PT Do either of those times work for you? If not, please let me know a few slots that fit your schedule and I’ll send over a calendar invite with a brief agenda outlining the role’s scope and next steps. Looking forward to our conversation. Best, J*****e HR Recruiter, StrategyBrain

Hi C***y, Fantastic,Wednesday, March 6th at 2:00 PM PT is locked in. I’ll send over a calendar invite in just a moment. To give you a bit more context before our chat, here’s how the SVP, Global Operations & Talent Management role at A***y aligns with your experience and ambitions: • Enterprise-Wide Impact: You’ll define and execute operations strategies across 50+ luxury hotels and resorts worldwide,far beyond a single property,ensuring best-in-class service, safety, and profitability. • Digital Transformation Leadership: Build on your success with PMS and HRIS rollouts by steering global implementations and optimizations of systems like Opera Cloud, Paycom, and other operational platforms. • Talent Strategy & Development: Lead end-to-end talent acquisition, succession planning, and leadership development programs that attract, engage, and retain top hospitality and corporate executives. • Strategic Partnership & Financial Stewardship: Partner closely with the CEO, CFO, regional presidents, and ownership groups to shape budgets, forecasts, and cost-management initiatives that drive margin and guest satisfaction. • Culture & Engagement Champion: Foster a diverse, inclusive culture through employee-engagement programs, union relations expertise, and global training initiatives,leveraging your proven track record in D&I and high-touch coaching. Career Growth & Resources • You’ll join a senior leadership team with direct influence on global strategy and access to dedicated support (corporate operations, IT, talent acquisition, L&D). • A***y invests heavily in professional development, executive coaching, and cross-region assignments,ideal for someone eager to expand their footprint across multiple brands. • Competitive compensation package including base salary, performance bonus, equity opportunities, and comprehensive benefits. I’m excited to discuss how your 15+ years of leading digital overhauls, large-scale openings/closures, and talent programs will translate into success at a global level. Please let me know if any part of the role overview stands out or if there’s something you’d like to dive deeper into during our call. Looking forward to speaking on Wednesday! Best regards, J*****e HR Recruiter, StrategyBrain

Hi C***y, Great questions,here’s a high-level snapshot: 1. Global Implementation Team - We’ve assembled a cross-functional squad of roughly 25,30 specialists: IT architects, HRIS analysts, operations leads and regional champions (Americas, EMEA, APAC). - This core group partners directly with Oracle’s Opera Cloud and Paycom professional services, plus local project owners at each property. 2. Timeline - Opera Cloud: We kicked off discovery in Q1 2024, completed North America pilot in Q3 and expect a full Americas rollout by Q1 2025. EMEA and APAC follow in phased waves through mid-2026. - Paycom: Design and data migration begin Q2 2024, with go-live in key regions (US, UK, Canada) by Q4 2024 and global completion targeted for Q2 2025. 3. Defining Success for Talent Development - Internal Mobility: 60,70% of leadership openings filled from within. - Retention: 90%+ retention of high-potential cohorts after 12 months. - Engagement Scores: Achieving and sustaining an 85%+ employee engagement rating globally. - Diversity & Inclusion: Measurable improvements in under-represented group representation in leadership pipelines. - Program Completion: 90%+ graduation rate from our Global Leadership Academy and regional development tracks. These metrics are tracked monthly via dashboards our HRIS team builds, ensuring we can course-correct quickly. Let me know if you’d like more detail on any piece ahead of our call,or if you see areas where your experience could immediately accelerate these efforts. Looking forward to digging in on Wednesday! J*****e

Hi C***y, Great questions,here’s how we structure both governance and reporting to balance consistency with local flexibility: 1. Governance Model for Opera Cloud & Paycom • Core PMO Team (25,30 specialists): Owns the global roadmap, standards, timelines and vendor relationships. • Regional Champions (Americas, EMEA, APAC): Translate global requirements into regional configurations, drive stakeholder alignment and ensure local compliance. They host weekly regional scrums and pull-up to the core team on key decisions. • Local Property Owners: Lead day-to-day activities,data validation, end-user training, cut-over support and first-level issue resolution. They feed daily status into the regional huddle. • Decision RACI: , “Approve” (scope changes, budgets): Core PMO + Executive Sponsor , “Recommend” (local adaptations, training plans): Regional Champions , “Perform” (testing, cut-over, user support): Local Owners , “Inform” (all stakeholders): PMO coordinates global updates 2. Talent Metrics & Dashboards • Centralized Data Hub: Engagement, retention, mobility and D&I metrics are aggregated monthly into a unified BI dashboard to ensure consistency in definitions and benchmarks. • Regional Autonomy: HR analytics teams in each region can slice, filter and build custom views (by brand, country or function) off that central dataset. This hybrid approach preserves data integrity while empowering local insights. Happy to walk through a sample governance charter or dashboard view during our call,or dive deeper on any piece in writing beforehand. Let me know what works best! Best, J*****e

Hi C***y, Below is an excerpt from our global governance charter (showing how decisions are logged, escalated and “who does what”), plus a quick overview of BI flex so you can see exactly where regional teams can innovate before data rolls up. 1. Sample Governance Charter Excerpt Purpose: • Ensure consistent decision-making, timely escalations and clear accountability for Opera Cloud & Paycom rollouts. Scope: • All configuration, scope-change, budget and cut-over decisions across 50+ properties. Key Roles & Responsibilities (RACI) Task / Decision R A C I ---------------------------------------------------------------------------------------------------------------- Define global rollout roadmap Core PMO Executive Sponsor Regional Champions Local Owners Approve scope changes & budgets Executive Sponsor + Core PMO , Regional Champions; IT Architects All stakeholders Recommend local configuration tweaks Regional Champions , Local Owners; HRIS Analysts Core PMO Perform testing, training & cut-over Local Owners , Regional Champions; IT Architects Core PMO Inform status & escalate issues Core PMO , Regional Champions; Local Owners Executive Sponsor; All regions Escalation Workflow • Day-to-day issues: logged in our PMO tracker (JIRA/ServiceNow) by Local Owners → reviewed in weekly regional scrum → unresolved items escalated to Core PMO • Urgent scope or budget requests: flagged by Regional Champion → rapid-response call with Core PMO & Exec Sponsor (within 24 hours) → decision documented and communicated globally 2. BI Freedom & Controls Central Data Hub • All engagement, retention, mobility and financial metrics live in a single warehouse with globally standardized definitions. Regional Autonomy • Teams may build custom dashboards, apply local filters (by country, brand, business unit) and derive new visualizations off the master dataset. • Any new calculated metric intended for cross-region reporting must be submitted to Global Analytics (2-day SLA) for definition alignment before it’s added to the central roll-up. • Local views and “sandbox” reports can be shared internally within a region without requiring re-approval, as long as they don’t alter the core metric definitions. Happy to walk through a more detailed charter or share a slide deck during our call,just let me know if you’d like me to send that ahead. Best, J*****e HR Recruiter, StrategyBrain