Junior Operations Analyst

• Operational Execution
• Process client account requests (account setup, withdrawal limits, fee adjustments, audits) within SLA
• Conduct regular Salesforce data integrity checks to ensure consistency across systems
• Maintain trackers and operational records, ensuring accuracy and compliance
• Prepare and distribute recurring institutional reports (e.g., Daily MM Report, client activity summaries)
  
  

• Reporting & Analytics
• Build and maintain Salesforce reports/dashboards to track client trading performance
• Support Tableau dashboard development for client activity and key operational metrics
• Monitor and analyze client trading volumes, rankings, and account performance
• Deliver ad-hoc reporting and insights to sales and account managers
  
  

• Process Improvement & Automation
• Maintain and optimize Slack workflows and other automation tools used by the team
• Identify workflow inefficiencies and propose solutions for automation and streamlining
• Document updated processes and contribute to team knowledge sharing
  
  

• Collaboration
• Partner with account managers, compliance, data, and finance teams to resolve operational requests
• Support the Senior Operations Manager on strategic projects and high-priority initiatives
• Act as a reliable point of contact for operational inquiries within the sales team
  
  

• 1–3 years of experience in operations, business analysis, or sales support (fintech/finance background preferred)
• Strong organizational skills, with ability to handle multiple tasks under tight deadlines
• Proficiency in Excel/Google Sheets; experience with Salesforce reporting required
• Familiarity with Tableau (or other BI tools) strongly preferred
• Interest or experience with workflow automation (Slack workflows, macros, scripts)
• Analytical mindset with strong attention to detail
• Excellent communication skills and ability to collaborate across teams
  
  

• Opportunity to grow at the intersection of operations and analytics in the crypto industry
• Exposure to institutional trading operations, client support, and data-driven decision making
• A clear career development path toward mid-level operations management or business analytics
• A collaborative, fast-paced team environment where your work has immediate impact
  
  

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