Senior IT Officer

Shangri-La Group|Kowloon, Hong Kong SAR|Full-time|Mid-Senior level

Key Responsibilities

  • Maintain computer hardware, peripherals and application software to ensure uninterrupted system operations.
  • Monitor Hotel and guest network infrastructure to uphold data integrity and system stability.
  • Manage system security, user accounts, access rights, backups, and disaster recovery procedures.
  • Evaluate new software, system patches and propose implementation plans to the IT Manager.
  • Perform any other duties as assigned by Management.


About You

  • Bachelor’s Degree in Computing, Information Technology or other related disciplines.
  • At least 3 years of diverse experience in infrastructure projects, system application and share service support; experience in Hotel Industry would be an advantage.
  • Strong communication, organizational and problem-solving skills.
  • Good command of spoken and written English and Chinese.


Why Join Us

  • A workplace that values your passion and supports self-realization and personal growth.
  • Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
  • Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
  • Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.


Please apply in writing enclosing CV and quoting the reference to:

Director, Talent Management & Acquisition (Hong Kong)

Kowloon Shangri-La, Hong Kong

64 Mody Road, Kowloon, Hong Kong

Tel: (852) 2733 8920 / 2733 8780

WhatsApp: (852) 5582 8849

Email: [email protected]

Website: https://www.shangri-la.com/


We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.


We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

AI Sourcing Intelligence

Sourcing Advice for This Role

AI-powered analysis of recruitment difficulty and recommended sourcing channels for this position.

Recruitment Difficulty Analysis

Key challenge: In Hong Kong Kowloon, the pool of mid-senior IT professionals with hotel IT operations experience is very small and highly competitive. The role requires hands-on infrastructure, security, DR planning, and bilingual communication, which narrows candidates to those already based in HK or willing to relocate locally to Kowloon.

Recommended Sourcing Channels

LinkedIn Search (Boolean)

Supplementary

Boolean search widens reach to passive candidates and can uncover profiles not active in groups or events; use as a complement to groups and events.

Recommended Boolean query:
((Senior IT Officer OR IT Officer OR IT Manager) AND Kowloon AND Hong Kong)(Windows Server OR VMware OR Hyper-V OR Active Directory) AND (backup OR disaster recovery OR DRP) AND (network security OR security) AND (hotel OR hospitality) AND Hong Kong((Senior OR Lead) AND (IT Officer OR IT Professional) AND Hotel) AND Hong Kong

Suggested Search Criteria

Job Titles to Search
Senior IT OfficerIT OfficerIT Infrastructure EngineerIT Systems AdministratorInfrastructure Specialist
Key Skills
Windows ServerActive DirectoryBackup and Disaster RecoveryNetwork SecurityVirtualization (VMware/Hyper-V)
Location Radius
Prioritize candidates based in Hong Kong with willingness to commute to Kowloon; focus on Hong Kong Island, Kowloon, and nearby areas within 60-90 minutes; consider relocation flexibility within HK as a secondary path.
Experience Level
3-7 years Prioritize candidates with hands-on infrastructure projects, system administration, and shared services experience; hospitality/hotel IT exposure is a plus; bilingual English/Chinese preferred.

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