Service Call Centre Operator

Nina Hospitality|Tsuen Wan District, Hong Kong SAR|Full-time|Entry level

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Date: 21 Nov 2025

Business Unit: Nina Hotel Tsuen Wan West, HK

Company: Chinachem Group

Responsibilities

Job Overview

Answer guest calls courteously and efficiently.
Dispatch staff to meet guest requests and resolve issues.
Log guest requests in our system, including details like name, room number, and action taken.
Handle emergencies according to hotel procedures.
Provide message-taking services and manage calls as needed.
Handle wake-up calls.
Any other relevant projects and duties as assigned by superior.

Requirements

Responsibilities (Con't)

Higher Diploma or above in Hospitality or related field.
At least 1-year solid hotel operator experience or in similar capacity.
Proven record of luxury hotel chain experience is a plus.
Good interpersonal skills and service oriented.
Able to work independently and on shift duty is required.
Flexibility to work overnight shifts is an advantage.
Fluent in Cantonese, English, and Mandarin.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 2280 2734.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

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AI Sourcing Intelligence

Sourcing Advice for This Role

AI-powered analysis of recruitment difficulty and recommended sourcing channels for this position.

Recruitment Difficulty Analysis

Key challenge: The role requires a bilingual/trilingual front-line operator (Cantonese, English, Mandarin) with shift/overnight availability in a competitive Hong Kong hospitality market. Coupled with the Tsuen Wan location and the need for at least 1 year of hotel operations experience, the candidate pool is narrow and highly time-constrained during peak hiring seasons.

Recommended Sourcing Channels

LinkedIn Groups

Best Channel

Local hospitality groups with bilingual professionals in Hong Kong enable direct reach to hotel front desk and call centre candidates.

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LinkedIn Events

Recommended

Local career nights and hotel industry events attract early-career operators; events help pre-screen and build relationships quickly.

Recommended Events on StrategyBrain:

CELTA Information Night with Melbourne Training International

2026-02-12 15:00:00

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Réunion d’information – Formations rémunérées aux métiers du BTP

2026-02-10 18:00:00

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Virtual Information Session | MS in Pharmacometrics

2026-02-12 01:00:00

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Master of Social Work Information Session

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2026-02-10 19:00:00

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LinkedIn Search (Boolean)

Supplementary

Boolean search uncovers active and passive candidates beyond groups/events, pairing well with group/event sourcing.

Recommended Boolean query:

(Service Call Centre Operator OR Guest Service Agent OR Front Desk Assistant OR Receptionist) AND (Hong Kong OR HK) AND (Tsuen Wan OR Tsuen Wan District OR New Territories) AND (hotel OR hospitality)(PMS OR Opera OR Fidelio OR Micros) AND (Cantonese OR English OR Mandarin) AND (hotel OR hospitality)(entry OR junior OR trainee OR recent graduate) AND (hotel OR hospitality) AND (Chinachem OR Nina OR Nina Hotel OR Chinachem Group)

Suggested Search Criteria

Job Titles to Search

Service Call Centre OperatorGuest Service AgentFront Desk AgentReceptionistHotel Operator

Key Skills

Bilingual Cantonese English MandarinGuest servicesPMS software Opera Fidelio MicrosDispatch and issue resolutionEmergency and wake-up call handling

Location Radius

Target candidates within Hong Kong, prioritizing Kowloon and New Territories near Tsuen Wan; include those open to commuting or relocating to Tsuen Wan for shift work.

Experience Level

1-3 years Prior frontline hotel operations or guest services experience, ideally in upscale/luxury settings, with comfort in shift work and bilingual service environments.