Fio***ine

Demand Generation, CRM

Director, Marketing and Client Expert Services at Skience

• Duration: Jan 2024 to Present

Product Marketing Manager at Skience

• Location: Herndon, Virginia, United States
• Duration: Nov 2022 to Present

Senior Product Marketing Analyst at Skience

• Location: Herndon, Virginia
• Duration: Feb 2016 to Present
• Description: Work on Skience's product built on the Salesforce.com platform. Coordinate schedule and handoff for cross functional activities including backlog grooming, development, QA and documentation for multiple iterations of product releases. Enable the sales team to showcase latest product offerings by maintaining demo apps. Assist marketing operations by implementing industry best practices.

Senior Marketing Operations Analyst - Cloud Security at CipherCloud

• Location: Greater Hyderabad Area
• Duration: Aug 2014 to Nov 2015
• Description: Responsibilities include: Social Media Marketing: Execution of social media activities like tweeting, sharing, liking, increasing social reach. Engage with audience, partners and key influencers. Drip Campaign Marketing: Database segregation, planning, content and implementation. Content Marketing: Analyse existing internal content resources, content curation relevant to cloud security and marketing the same to prospective clients via social media and drip campaigns. Familiar with using various tools like Marketo, Salesforce and Social Media scheduling and tracking tools.

Account Development at CipherCloud

• Location: Hyderabad
• Duration: Aug 2011 to Aug 2014
• Description: Responsibilities include: Sales prospecting: Effectively articulate the value of CipherCloud to technical buyers especially C-level Execs. Inbound Sales: Qualify inbound leads effectively and make recommendations by matching business requirements to our cloud security solutions. Lead Qualification: Target, prioritize, and engage strategic target account lists, initiate prospect calls, and establish ongoing rapport with potential customers. CRM data logging: Manage and document all details of the sales cycle in Salesforce.com.

Customer Service Executive at HSBC

• Location: Greater Hyderabad Area
• Duration: May 2007 to Aug 2011
• Description: Responsibilities include: Responding to inbound customer queries, processing payments and attempting to reduce delinquency on personal and mortgage loans in the North American region. Examine pertinent information to determine validity of customer complaint and to determine responsibility for errors and resolution. Required to meet high level of customer satisfaction quality guidelines and ensure ‘first call resolution’. Proficient in handling complex and escalated customer service issues, reviewing customer complaints and tracking customer complaint resolution. Comprehensive knowledge of required banking procedures and process to analyze relevant data and determine customer service outputs to improve quality of service.