Associate / Sr. Associate - Operations
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Claims Processing Team:
Claims Processing team will be responsible in managing the claims queries, and concerns of customers, claims processing, and monitoring
Technical Processing Team:
Technical processing team will be responsible in preparing insurance documents such as debit and credit notes, insurance premium notes, and other documents and liaising with stakeholders and brokers
Underwriting Team:
The team's key responsibility is to process transactions of Clients / Customers accurately, communicate as and when required via emails, and ensuring at all times that the process is carried out efficiently within the approved guidelines and agreed timeframes.
Qualifications
Associate - Ops
- Freshers are welcome to apply
- Diploma or equivalent
- Preferably with experience in Customer Service or specific industry such as Insurance, and/or Finance.
- Candidates must have at least 1 year of experience in Customer Service, or specific industry such as Insurance, and/or Finance.
Sourcing Advice for This Role
AI-powered analysis of recruitment difficulty and recommended sourcing channels for this position.
Recruitment Difficulty Analysis
Key challenge: In Kuala Lumpur, entry-level operations roles at a global BPM provider like WNS face a tight local talent pool of fresh graduates with insurance/finance exposure and strong multilingual communication. Competition from other BPOs and BPM firms for similar profiles intensifies, making it challenging to attract candidates who meet domain, language, and service-quality expectations.
Recommended Sourcing Channels
LinkedIn Groups
Best ChannelTargeted groups of entry-level ops, insurance, and finance professionals in Malaysia enable direct, low-cost outreach to candidates with adjacent experience.
LinkedIn Events
RecommendedCareer fairs and outsourcing/insurance industry meetups in KL attract new graduates and early-career talent who are open to BPM/outsourcing roles.
LinkedIn Search (Boolean)
SupplementaryBoolean search captures a broader pool of passive candidates across nearby regions and related roles to fill both Associate and Sr. Associate openings.
Suggested Search Criteria
AI Matched Candidates
Based on this job's requirements, AI has identified top candidates from our talent pool.
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