With an increased focus on cyber and physical security, customer engagement, automated demand and control systems, mobile solutions for customers and field technicians, and regulatory compliance, Utilities Operations & Service Management is a must attend for all North American electric, gas & water utilities. Download the Event Agenda Here To Check Out Who's Speaking This Year: http://bit.ly/18iL7vYOperations & Service Management will provide you with strategies on: -Increasing customer satisfaction and engagement through the use of social media and improved communications systems -Using advanced analytics to better manage grid operations and asset optimization -Creating successful and cost-effective energy efficiency and demand response programs -Improving cyber and physical security to ensure data and mobility tools are fully protected -Leveraging renewable resources to improve efficiency and reduce costs -Managing organizational shifts as operational technologies and information technologies become more intertwinedOperations & Service Management speaks to executives in service delivery, operations, transmission and distribution, customer service, information technology and field service.